You can change the URL of your Hosted Hub via the Settings Section of MyMalcolm. Go to Custom Domains and you choose a new URL on malcolm.support or malcolm.app here. The URL must be available ie not being used by another customer. You can also configure your own external domain or sub domain in this area as well.

You can change the URL of your Hosted Hub via the Settings Section of MyMalcolm. Go to Custom Domains and you choose a new URL on malcolm.support or malcolm.app here. The URL must be available ie not being used by another customer. You can also configure your own external domain or sub domain in this area as well.

Malcolm! is a super flexible set of tools that quickly helps you with your user interactions. **Tell me more!** If you are a business that has customers or other stakeholders (eg suppliers) you will almost certainly have to support and service these people. This often involves answering their questions and/or taking them through routine tasks or procedures. *For example* * Customers may have questions about a product or service you sell * To process an order/booking/request or set up/modify your customer records you might need to collect certain information from a customer. You could deal with these customer interactions face to face, over the phone or by email. But the more customers you have the more time that takes up - and it can be never ending as more and more questions keep coming in every day. With Malcolm! you can quickly digitise your Frequently Asked Questions and turn repetitive tasks or procedures into Workflows. Then direct customers to your website 24/7/365 where they can self serve. **Neat right?** There are also lots of cool features like customers being able to give feedback on answers, analytics so you know the most popular questions your customers are asking plus integrations with other software like Dropbox or Mailchimp (and over 1,500 other apps via Zapier) so you can automatically send the information you collect via Malcolm! into other systems. And that is just for starters - there are lots and lots of further powerful features. Did we mention you can also easily style and brand everything to match your business branding? And use your own domain name? **Find out more** Explore this [Support Section](https://support.malcolm.support) which is itself running on Malcolm! to find out all the things you can do and how to do them. [Or browse our main website](https://malcolm.app) for an overview of all the features and pricing. [Sign up for your free trial here.](https://malcolm.app/register) And if you’ve any questions which aren’t answered in our Support section [reach out to us anytime](https://malcolm.app/contact) and we will be glad to help!

Malcolm! is a super flexible set of tools that quickly helps you with your user interactions. **Tell me more!** If you are a business that has customers or other stakeholders (eg suppliers) you will almost certainly have to support and service these people. This often involves answering their questions and/or taking them through routine tasks or procedures. *For example* * Customers may have questions about a product or service you sell * To process an order/booking/request or set up/modify your customer records you might need to collect certain information from a customer. You could deal with these customer interactions face to face, over the phone or by email. But the more customers you have the more time that takes up - and it can be never ending as more and more questions keep coming in every day. With Malcolm! you can quickly digitise your Frequently Asked Questions and turn repetitive tasks or procedures into Workflows. Then direct customers to your website 24/7/365 where they can self serve. **Neat right?** There are also lots of cool features like customers being able to give feedback on answers, analytics so you know the most popular questions your customers are asking plus integrations with other software like Dropbox or Mailchimp (and over 1,500 other apps via Zapier) so you can automatically send the information you collect via Malcolm! into other systems. And that is just for starters - there are lots and lots of further powerful features. Did we mention you can also easily style and brand everything to match your business branding? And use your own domain name? **Find out more** Explore this [Support Section](https://support.malcolm.support) which is itself running on Malcolm! to find out all the things you can do and how to do them. [Or browse our main website](https://malcolm.app) for an overview of all the features and pricing. [Sign up for your free trial here.](https://malcolm.app/register) And if you’ve any questions which aren’t answered in our Support section [reach out to us anytime](https://malcolm.app/contact) and we will be glad to help!

Yes, we support Google Tag Manager. You put Google Tag Manager, and the subsequent tags and behaviours you configure in GTM on all your user facing pages. [See this FAQ for further details. ](https://support.malcolm.support/faqs/can-i-put-tracking-tags-in-my-faqs-workflows-support-hub) You can also put Malcolm! content into an external site using our widget and Google Tag Manager. [See this FAQ for further details.](https://support.malcolm.support/faqs/can-i-put-malcolm-widget-code-into-another-site-via-google-tag-manager)

Yes, we support Google Tag Manager. You put Google Tag Manager, and the subsequent tags and behaviours you configure in GTM on all your user facing pages. [See this FAQ for further details. ](https://support.malcolm.support/faqs/can-i-put-tracking-tags-in-my-faqs-workflows-support-hub) You can also put Malcolm! content into an external site using our widget and Google Tag Manager. [See this FAQ for further details.](https://support.malcolm.support/faqs/can-i-put-malcolm-widget-code-into-another-site-via-google-tag-manager)

You can change the "Related question" heading via your theme. This can useful if you are using the FAQ part of Malcolm! to publish articles or other types of content rather than just answers to questions. To update the label go to the Brand section in MyMalcolm, then Themes, then click the edit icon in the relevant theme then select "FAQs" in the left hand nav.

You can change the "Related question" heading via your theme. This can useful if you are using the FAQ part of Malcolm! to publish articles or other types of content rather than just answers to questions. To update the label go to the Brand section in MyMalcolm, then Themes, then click the edit icon in the relevant theme then select "FAQs" in the left hand nav.

Categories offer a way of organising your FAQs around similar areas. For example you may wish to group some of FAQs into a "pre sales" category and others into a "post sales" category. Or if you sell many different types of product you might want to create categories for each product and categorise your FAQs in this way. Customers may choose to browse FAQs by category as well as searching. An FAQ can exist in more than 1 category and you can also create sub categories within categories.

Categories offer a way of organising your FAQs around similar areas. For example you may wish to group some of FAQs into a "pre sales" category and others into a "post sales" category. Or if you sell many different types of product you might want to create categories for each product and categorise your FAQs in this way. Customers may choose to browse FAQs by category as well as searching. An FAQ can exist in more than 1 category and you can also create sub categories within categories.

The Settings Section of MyMalcolm offers a variety of configuration options for your Instance. Within this section you can change the following things: * The name and description of your Instance (this is seen within MyMalcolm by other Team members) * The subdomain used for your Malcolm! Instance and/or setup your own custom domain * Manage third party Javascript tracking tags * Turn the Hosted Hub off/on and configure whether it appears in search engines * Turn approvals off/on * Redirect base URL if Hosted Hub not used * Transfer Instance ownership to someone else * Delete your Instance * Turn FAQs on/off * Turn Workflows on/off * Manage your Integration credentials

The Settings Section of MyMalcolm offers a variety of configuration options for your Instance. Within this section you can change the following things: * The name and description of your Instance (this is seen within MyMalcolm by other Team members) * The subdomain used for your Malcolm! Instance and/or setup your own custom domain * Manage third party Javascript tracking tags * Turn the Hosted Hub off/on and configure whether it appears in search engines * Turn approvals off/on * Redirect base URL if Hosted Hub not used * Transfer Instance ownership to someone else * Delete your Instance * Turn FAQs on/off * Turn Workflows on/off * Manage your Integration credentials

In the Library screen of the Workflow section of MyMalcolm click the three dots on the right hand side of the screen and select "Embed" This will take you into the Share section of MyMalcolm! Here you can choose the type of embed you want to create. Choose "Overlay" and work through the screens - the Workflow you came from will be preselected as the content you want to surface in your Overlay. You will be offered various styling and display options and at the end of the process you will be supplied with the code that you should add to your webpage HTML and the inline code used to launch the overlay.

In the Library screen of the Workflow section of MyMalcolm click the three dots on the right hand side of the screen and select "Embed" This will take you into the Share section of MyMalcolm! Here you can choose the type of embed you want to create. Choose "Overlay" and work through the screens - the Workflow you came from will be preselected as the content you want to surface in your Overlay. You will be offered various styling and display options and at the end of the process you will be supplied with the code that you should add to your webpage HTML and the inline code used to launch the overlay.

You can choose the time zone your Malcolm! instance runs in MyMalcolm via Settings / Instance / General. When you select times/dates in MyMalcolm eg for things like scheduled publishing these should reflect the time zone of the instance rather than your local time zone (which might be different). Similarly when you export data and receive email alerts from Malcolm! these will reflect the instance time zone.

You can choose the time zone your Malcolm! instance runs in MyMalcolm via Settings / Instance / General. When you select times/dates in MyMalcolm eg for things like scheduled publishing these should reflect the time zone of the instance rather than your local time zone (which might be different). Similarly when you export data and receive email alerts from Malcolm! these will reflect the instance time zone.