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How do I sign up?

You can sign up and create a Malcolm! user account by filling in the registration form.

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What are labels in MyMalcolm?

Labels help you organise your FAQs or Workflows in your Library.

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How do I write a good Frequently Asked Question (FAQ)?

Some top tips for writing a good Frequently Asked Question (FAQ) include....

content
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Can I turn off the "Email this Answer" / send by email functionality?

Yes, you can turn this off on a per FAQ or a global basis

email MyMalcolm
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How many free trials can I have?

Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.

trial
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What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview
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How do I cancel Malcolm?

You can delete your instance or change the plan it's on anytime via MyMalcolm

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How can I change my Hosted Hub URL?

You can do this via the Settings Section of MyMalcolm.

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