Question 1

How do I change the colour of my links?

Accepted Answer

You can change the colour of your links via your theme. Themes live in the Brand section of MyMalcolm.

In your main theme settings you'll see link colour options under Primary, Secondary, Tertiary and Body.

![Link colour management in Themes](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/PapJB2lyc6/Screenshot%202021-02-23%20at%2011.22.50.png)

In embed themes, the link colour is managed from the other colours section.

![Link colour management in Embed Themes](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/Ox2zsXtjRW/Screenshot%202021-02-23%20at%2011.23.15.png)

In Workflow themes, the link colour defaults to the colour selected in the main theme but can be overridden.

![Link colour management in Workflow Themes](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/apVXepcG55/Screenshot%202021-02-23%20at%2011.23.42.png)

Question 2

Can I turn off the Workflow title?

Accepted Answer

If you don't want your Workflow title to display you can set this from the configure screen of the Workflow in question.

![Screenshot 2020-08-11 at 17.45.24.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/JtWPLTjDHT/Screenshot%202020-08-11%20at%2017.45.24.png)

This setting affects both the web and embed versions of your Workflow.  If you want the title to display on one type but not the other you could clone your Workflow and use different settings for each.

Question 3

What is my Hosted Hub?

Accepted Answer

Every instance of Malcolm! comes with a Hosted Hub. This is a website that we host for you. You can customise it entirely to your requirements. You can change the branding, the colours, the fonts, the layout, the copy, the icons etc etc. You can even configure it to work on one of your own domains or sub domains.

If you don't have a current website your Hosted Hub could be your main website. If you already have your main website at www.domain.com you could set up your fully branded Malcolm! Hosted Hub at a sub domain like support.domain.com or help.domain.com or customers.domain.com

Some customers may not wish to do this and instead may wish to integrate Malcolm! into their current website. No problem! We have a whole section in the MyMalcolm Control Panel dedicated to this and there a variety of ways you can bring content and functionality from Malcolm! into your own website. We've also got a plugin for Wordpress and a variety of widgets and further integration options coming soon. Customers on our Enterprise plans can have full progamatic access to Malcolm! content and functionality via our comprehensive API.

Question 4

Can I open the web based version of an FAQ from a widget, overlay or inline embed?

Accepted Answer

You can turn on a link to the web based (hosted hub) version of each FAQ from within the widget, overlay or inline embed view of that FAQ via your embed theme. ![How to turn on the link to web based FAQ feature in MyMalcolm](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/NcUhlNGNYG/Screenshot%202021-03-22%20at%2009.13.29.png) Watch the video below for more information!

Question 5

How do I review the feedback on my FAQs or Workflows?

Accepted Answer

You can choose whether to allow your customers to feedback on your FAQs or Workflows.  They can say whether the content was helpful or not and optionally leave comments.

This information is only seen by you and other team members on your instance - it isn't viewable by other customers.

The feedback feature can be very useful as your customers may highlight things that are confusing or information/items you have left out.

When feedback is left a notification will be created.  You can see feedback across all content in the Feedback area within the FAQ or Workflow sections.  You can also see feedback on an individual FAQ or Workflow when navigating to that FAQ or Workflow via the Library.

Question 6

Can I turn off feedback comments or enable for negative feedback only?

Accepted Answer

Sometimes you may wish to turn off the ability for users to leave feedback, or perhaps only offer the opportunity for feedback when the content has been rated negatively.

You can configure your preference via the Settings area of MyMalcolm. You can have different settings for FAQs and Workflows.

Look for the "Feedback comments" setting which appears under Settings --> FAQs and Settings --> Workflows

![Feedback comment setting in MyMalcolm](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/VLAjCo9yWa/screenshot-my.malcolm.app-2021.01.26-06_34_13.png)

Question 7

Can I change the "email this answer" description in FAQs?

Accepted Answer

You can change the text label next to the email an FAQ feature on an indiviual FAQ. This can be useful if you are using the FAQ part of Malcolm! to publish articles or other types of content rather than just answers to questions and the "email this answer" language no longer makes sense.

To update the text go to the Brand section in MyMalcolm, then Themes, then click the edit icon in the relevant theme then select "FAQs" in the left hand nav.

Question 8

Can I change the "related questions" heading in FAQs?

Accepted Answer

You can change the "Related question" heading via your theme.  This can useful if you are using the FAQ part of Malcolm! to publish articles or other types of content rather than just answers to questions.

To update the label go to the Brand section in MyMalcolm, then Themes, then click the edit icon in the relevant theme then select "FAQs" in the left hand nav.

Question 9

What are Tags in FAQs?

Accepted Answer

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

You can add and manage the tags that are attached to each of your FAQs via the "configure" area.

You may also be interested in [invisible tags.](https://support.malcolm.support/faqs/what-are-invisible-tags)

Question 10

Can I password protect my Hosted Hub?

Accepted Answer

Yes, you can password protect your Hosted Hub.  You can also password protect individual FAQ's or Workflows.

[Read more about password protection of content on Malcolm! here.](https://support.malcolm.support/faqs/how-does-password-protection-of-content-faqs-or-workflows-work)

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