How can we help?
Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse
How does Password Protection of Content (FAQs or Workflows) work?
Find a summary of how to password protect your content and/or your Support Hub here
How do I see completions of my Workflow?
Completions can be seen via MyMalcolm.
How can I review the activities of other Team members on my Instance?
You can do this via the Team section of MyMalcolm.
Understanding Malcolm! - some concepts and how to use the product
A quick overview of key Malcolm! concepts
Who created Malcolm?
Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.
How do I invite people to join my Instance team?
On Team or Enterprise plans you can invite additional Team members to your instance.
How do I reset my password?
Follow our password reset process
How do I build a Workflow?
You can build a Workflow quickly via the Workflow Builder in MyMalcolm
What is a Workflow?
A Workflow is a web based form that your customers complete.
Is Malcolm! GDPR compliant?
Read more about GDPR and how it applies to Malcolm! and your customers here.
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here
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