How can we help?

Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

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How do I use my own domain or sub-domain for my Hosted Hub?

You can configure this in the Settings section of MyMalcolm.

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How can I change my Hosted Hub URL?

You can do this via the Settings Section of MyMalcolm.

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Understanding Malcolm! - some concepts and how to use the product

A quick overview of key Malcolm! concepts

introduction overview
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What is my Hosted Hub?

Every instance of Malcolm! comes with a Hosted Hub. This is a website that we host for you. If you don't wish to use it no problem!

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What is the Media Section in MyMalcolm?

This area lets you centrally mange images or other files.

MyMalcolm
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What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

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What can I change or customise in the Brand Section?

You can change lots of things in this area, plus store and manage different configurations of design, content and layout.

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