How can we help?

Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

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How can I change my Support Hub URL?

You can do this via the Settings Section of MyMalcolm.

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How do I write a good Frequently Asked Question (FAQ)?

Some top tips for writing a good Frequently Asked Question (FAQ) include....

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What are labels in MyMalcolm?

Labels help you organise your FAQs or Workflows in your Library.

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Where is Malcolm! hosted?

Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.

enterprise hosting
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How many instances can I have?

There is no limit to the number of Malcolm! instances your user account can be attached to.

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How do I hide an FAQ?

You can change the visibility of an individual FAQ within that FAQ's Configure section

MyMalcolm
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What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

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How do I review the feedback on my FAQs or Workflows?

You can do this via MyMalcolm.

MyMalcolm
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Can I mix different billing plans across my instances?

Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.

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