How can we help?
Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse
How can I change my Support Hub URL?
You can do this via the Settings Section of MyMalcolm.
How do I write a good Frequently Asked Question (FAQ)?
Some top tips for writing a good Frequently Asked Question (FAQ) include....
What are labels in MyMalcolm?
Labels help you organise your FAQs or Workflows in your Library.
Where is Malcolm! hosted?
Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.
How many instances can I have?
There is no limit to the number of Malcolm! instances your user account can be attached to.
Can I put tracking tags in my FAQs / Workflows / Support Hub?
Yes - you do this via Settings in MyMalcolm.
How do I hide an FAQ?
You can change the visibility of an individual FAQ within that FAQ's Configure section
What is an Instance?
An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.
How do I review the feedback on my FAQs or Workflows?
You can do this via MyMalcolm.
Can I mix different billing plans across my instances?
Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Learn moreHey there!
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here
Find out more