Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current UK VAT rate is 20%. [Our pricing is quoted excluding VAT. ](https://malcolm.support/pricing) The UK is no longer a member of the European Union (EU) but is in the transition period. During this period the previous special VAT rules around trading with EU based businesses and EU based individuals continue to apply. Whether VAT is applicable to your purchase of Malcolm! and how we apply it can be summarised as follows: * If you are a UK customer (individual or business): we charge VAT at 20% * If you are an EU Business and supply a valid VAT number (we check it): we will not charge you any VAT * If you are an individual in the EU: we will charge you VAT at your local country VAT rate ([details here - PDF)](https://ec.europa.eu/taxation_customs/sites/taxation/files/resources/documents/taxation/vat/how_vat_works/rates/vat_rates_en.pdf) * If you are a company or an individual not in the UK or in the EU (eg you are in the USA or Australia): we will not charge you any VAT

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current UK VAT rate is 20%. [Our pricing is quoted excluding VAT. ](https://malcolm.support/pricing) The UK is no longer a member of the European Union (EU) but is in the transition period. During this period the previous special VAT rules around trading with EU based businesses and EU based individuals continue to apply. Whether VAT is applicable to your purchase of Malcolm! and how we apply it can be summarised as follows: * If you are a UK customer (individual or business): we charge VAT at 20% * If you are an EU Business and supply a valid VAT number (we check it): we will not charge you any VAT * If you are an individual in the EU: we will charge you VAT at your local country VAT rate ([details here - PDF)](https://ec.europa.eu/taxation_customs/sites/taxation/files/resources/documents/taxation/vat/how_vat_works/rates/vat_rates_en.pdf) * If you are a company or an individual not in the UK or in the EU (eg you are in the USA or Australia): we will not charge you any VAT

If you are using Google Tag Manager on a site or application it is very easy to deploy the Malcolm! widget into that property via GTM. Here is a step by step guide: 1. Set up your widget in the Share section of MyMalcolm ([there is a guide here](https://support.malcolm.support/faqs/what-is-the-malcolm-widget)) and copy the embed code to your clipboard 2. In GTM click "Add a new Tag" 3. In Tag Configuration select a "custom HTML" tag type 4. Paste in the embed code from your clipboard 5. You don't need to support document.write 6. For your trigger use page view on all pages (assuming you want the widget to appear on all pages)

If you are using Google Tag Manager on a site or application it is very easy to deploy the Malcolm! widget into that property via GTM. Here is a step by step guide: 1. Set up your widget in the Share section of MyMalcolm ([there is a guide here](https://support.malcolm.support/faqs/what-is-the-malcolm-widget)) and copy the embed code to your clipboard 2. In GTM click "Add a new Tag" 3. In Tag Configuration select a "custom HTML" tag type 4. Paste in the embed code from your clipboard 5. You don't need to support document.write 6. For your trigger use page view on all pages (assuming you want the widget to appear on all pages)

Every instance of Malcolm! comes complete with a Hosted Hub that you can configure and customise. [You can find out more about the Hosted Hub here](https://support.malcolm.support/faqs/what-is-my-support-hub) and if you want to turn if off you can [find out how to do that here. ](https://support.malcolm.support/faqs/how-do-i-turn-off-my-hosted-hub) In MyMalcolm if you click "View Live" towards the top the screen you'll see what your Hosted Hub currently looks like. The two things you are probably most likely to want to change are the URL the Hub is on and the Hub's look, feel and content. Here is how to configure each of those areas. **1. Configure the URL** In MyMalcolm, go to the Settings section, then select "Custom Domains" from the vertical left hand menu. In this area you can change the URL your Hosted Hub will use. It's possible (and no extra charge) to use your own external domain or sub-domain. **2. Change your Hub's look, feel and content** You can extensively customise your Hosted Hub to suit your own requirements. To do this, go to the Brand section of MyMalcolm, clone an existing theme, then choose the edit icon on your cloned theme. In the edit theme area use the left hand vertical navigation to see all the custom options you have.

Every instance of Malcolm! comes complete with a Hosted Hub that you can configure and customise. [You can find out more about the Hosted Hub here](https://support.malcolm.support/faqs/what-is-my-support-hub) and if you want to turn if off you can [find out how to do that here. ](https://support.malcolm.support/faqs/how-do-i-turn-off-my-hosted-hub) In MyMalcolm if you click "View Live" towards the top the screen you'll see what your Hosted Hub currently looks like. The two things you are probably most likely to want to change are the URL the Hub is on and the Hub's look, feel and content. Here is how to configure each of those areas. **1. Configure the URL** In MyMalcolm, go to the Settings section, then select "Custom Domains" from the vertical left hand menu. In this area you can change the URL your Hosted Hub will use. It's possible (and no extra charge) to use your own external domain or sub-domain. **2. Change your Hub's look, feel and content** You can extensively customise your Hosted Hub to suit your own requirements. To do this, go to the Brand section of MyMalcolm, clone an existing theme, then choose the edit icon on your cloned theme. In the edit theme area use the left hand vertical navigation to see all the custom options you have.

When a user completes a Workflow, by default all the Team members of the instance (who are added and manged via the Team section of MyMalcolm) will receive an email. You can also configure other people to receive an email on a Workflow by Workflow basis. To do this: * In MyMalcolm go to the Workflow section * Click Library and then click on the Workflow you wish to configure email alerts for * Then click "Configure" on the black horizontal navigation then "Email Alerts" on the left hand vertical navigation * Click "add a new email address" to add a new recipient. * Note that you can also make a recipient conditional - this is very useful if you only want an email to be sent to a particular address when certain criteria on a Workflow are met.

When a user completes a Workflow, by default all the Team members of the instance (who are added and manged via the Team section of MyMalcolm) will receive an email. You can also configure other people to receive an email on a Workflow by Workflow basis. To do this: * In MyMalcolm go to the Workflow section * Click Library and then click on the Workflow you wish to configure email alerts for * Then click "Configure" on the black horizontal navigation then "Email Alerts" on the left hand vertical navigation * Click "add a new email address" to add a new recipient. * Note that you can also make a recipient conditional - this is very useful if you only want an email to be sent to a particular address when certain criteria on a Workflow are met.

Some top tips for writing a good Frequently Asked Question (FAQ) include: * Think like your customers and try to phrase your title in a way a real customer would ask you a question * Use the brief summary area to provide the initial answer - this is what customers will see in search results and when browsing FAQs * For the full answer you can repeat the Brief Summary information but go into more detail * Try and be concise and punchy with your answer - it can be useful to break up the text with subheadings and bullet points * Don't repeat information if it's available elsewhere - better to link to that information! For example if you have an FAQ answering "What times are you open?" and your opening hours are on your main website your answer can simply be "Our opening hours can be seen on our website here" and you can add a link * If you have images or media (eg a YouTube video) that can help with an answer don't be afraid to include it in your answer - Malcolm! fully supports this and customers love it! * Remember to use tags and categories as that will help your customer find their way to the FAQ * Use the feedback option in Malcolm! as that will let customers tell you if the content is useful or not. Regularly review the feedback you get in MyMalcolm!

Some top tips for writing a good Frequently Asked Question (FAQ) include: * Think like your customers and try to phrase your title in a way a real customer would ask you a question * Use the brief summary area to provide the initial answer - this is what customers will see in search results and when browsing FAQs * For the full answer you can repeat the Brief Summary information but go into more detail * Try and be concise and punchy with your answer - it can be useful to break up the text with subheadings and bullet points * Don't repeat information if it's available elsewhere - better to link to that information! For example if you have an FAQ answering "What times are you open?" and your opening hours are on your main website your answer can simply be "Our opening hours can be seen on our website here" and you can add a link * If you have images or media (eg a YouTube video) that can help with an answer don't be afraid to include it in your answer - Malcolm! fully supports this and customers love it! * Remember to use tags and categories as that will help your customer find their way to the FAQ * Use the feedback option in Malcolm! as that will let customers tell you if the content is useful or not. Regularly review the feedback you get in MyMalcolm!

Within the Library of FAQs and Workflows in MyMalcolm you can click certain column headings to sort by that column. The first two clicks will vary the sort direction (ascending or descending) and the last click will clear your sort!

Within the Library of FAQs and Workflows in MyMalcolm you can click certain column headings to sort by that column. The first two clicks will vary the sort direction (ascending or descending) and the last click will clear your sort!

You can easily add the Facebook Pixel to any content you create in Malcolm! such as Workflows and FAQs. There are two ways you can do this. The first is to add the Facebook Pixel code directly into the settings area of MyMalcolm - [for more details see this FAQ.](https://support.malcolm.support/faqs/can-i-put-tracking-tags-in-my-faqs-workflows-support-hub). The other way is to use Google Tag Manager. You add your GTM container id in the settings area of MyMalcolm and then add your Facebook Pixel via the Google Tag Manager interface.

You can easily add the Facebook Pixel to any content you create in Malcolm! such as Workflows and FAQs. There are two ways you can do this. The first is to add the Facebook Pixel code directly into the settings area of MyMalcolm - [for more details see this FAQ.](https://support.malcolm.support/faqs/can-i-put-tracking-tags-in-my-faqs-workflows-support-hub). The other way is to use Google Tag Manager. You add your GTM container id in the settings area of MyMalcolm and then add your Facebook Pixel via the Google Tag Manager interface.

You can download an invoice / receipt for each payment you've made to us in the Billing Section of MyMalcolm. Select "invoices / receipts" in the left hand vertical navigation and then click the icon on the right of each row to download the invoice / receipt associated with each payment. If you have paid VAT as part of the payment we've taken from your card your invoice / receipt will show a breakdown of this. [For more information about Malcolm! and VAT see this question. ](https://support.malcolm.support/faqs/do-i-need-to-pay-vat)

You can download an invoice / receipt for each payment you've made to us in the Billing Section of MyMalcolm. Select "invoices / receipts" in the left hand vertical navigation and then click the icon on the right of each row to download the invoice / receipt associated with each payment. If you have paid VAT as part of the payment we've taken from your card your invoice / receipt will show a breakdown of this. [For more information about Malcolm! and VAT see this question. ](https://support.malcolm.support/faqs/do-i-need-to-pay-vat)

Related FAQs are auto-generated and be default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list. You can choose to force the Related FAQs to use tags or just the category by updating the setting in MyMalcolm / Settings / FAQs:

Related FAQs are auto-generated and be default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list. You can choose to force the Related FAQs to use tags or just the category by updating the setting in MyMalcolm / Settings / FAQs:

You can change the visibility of an individual FAQ within that FAQ's Configure section Browse to the FAQ in question via the Library, select it and then go to the Configure section, then Visibility. Here you have the following options: * Set as visible on your site and search engines (default) * Set as visible on your site but hidden from search engines * Set as hidden from your site and search engines

You can change the visibility of an individual FAQ within that FAQ's Configure section Browse to the FAQ in question via the Library, select it and then go to the Configure section, then Visibility. Here you have the following options: * Set as visible on your site and search engines (default) * Set as visible on your site but hidden from search engines * Set as hidden from your site and search engines

Malcolm! Help & Support - browse our Frequently Asked Questions and support articles

Do I need to pay VAT?

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.

eu payment vat

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Can I put Malcolm! Widget code into another site via Google Tag Manager?

Yes you can. Here is a step by step guide.

tags widget

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How do I set up my Hosted Hub?

It's quick and easy to set up your Hosted Hub!

branding content MyMalcolm overview

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When a Workflow is completed will I be sent an email?

All team members will receive an email.

email overview team

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How do I write a good Frequently Asked Question (FAQ)?

Some top tips for writing a good Frequently Asked Question (FAQ) include....

content

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Can I clear sort options in the Library area of MyMalcolm?

Yes!

columns MyMalcolm sort

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Can I put the Facebook Pixel on my workflows/forms/FAQs/content?

Yes you can.

analytics facebook pixel MyMalcolm stats tracking tags

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Can you send me a (VAT) invoice?

You can download this from MyMalcolm!

payment vat

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How are Related FAQs determined and can I change this?

Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.

MyMalcolm tags

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How do I hide an FAQ?

You can change the visibility of an individual FAQ within that FAQ's Configure section

content MyMalcolm

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How can we help?

Using Malcolm! and need help?

What do you think of Malcolm?

Do I need to pay VAT?

Can I put Malcolm! Widget code into another site via Google Tag Manager?

How do I set up my Hosted Hub?

When a Workflow is completed will I be sent an email?

How do I write a good Frequently Asked Question (FAQ)?

Can I clear sort options in the Library area of MyMalcolm?

Can I put the Facebook Pixel on my workflows/forms/FAQs/content?

Can you send me a (VAT) invoice?

How are Related FAQs determined and can I change this?

How do I hide an FAQ?

Using Malcolm! and need help?

What do you think of Malcolm?

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