FAQ icon (Q)

What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview
75% found this useful
FAQ icon (Q)

Understanding Malcolm! - some concepts and how to use the product

A quick overview of key Malcolm! concepts

introduction overview
100% found this useful
FAQ icon (Q)

How do I use Zapier to connect Malcolm! to other applications or services I use?

Malcolm! now plugs into Zapier - find out how to use it here!

FAQ icon (Q)

How do I embed content from Malcolm! into my own website or app?

It's very easy to embed content from Malcolm! into your own website or app - follow the instructions here.

embed MyMalcolm
100% found this useful
FAQ icon (Q)

Can I set Workflow values in a URL?

Yes - this is one of the features that makes Malcolm! Workflows super powerful!

integrations logic overview
100% found this useful
FAQ icon (Q)

Do I have to pay extra to brand or customise the look and feel of Malcolm?

No - all plans include extensive branding options.

branding MyMalcolm
100% found this useful
FAQ icon (Q)

How does Password Protection of Content (FAQs or Workflows) work?

Find a summary of how to password protect your content and/or your Hosted Hub here

FAQ icon (Q)

What is a Workflow?

A Workflow is a web based form that your customers complete.

MyMalcolm overview
100% found this useful
FAQ icon (Q)
  • Prev
  • page 1 of 10
Malcolm! Loading

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more