How can we help?

Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

FAQ icon (Q)

How many free trials can I have?

Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.

trial
100% found this useful
FAQ icon (Q)

Can you give me an overview of the FAQ section of MyMalcolm?

The FAQ section is where you create and manage your FAQ content

MyMalcolm overview
100% found this useful
FAQ icon (Q)

How do I invite people to join my Instance team?

On Team or Enterprise plans you can invite additional Team members to your instance.

MyMalcolm
100% found this useful
FAQ icon (Q)

Do I need to pay VAT?

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.

eu payment vat
100% found this useful
FAQ icon (Q)

How do I see completions of my Workflow?

Completions can be seen via MyMalcolm.

MyMalcolm
100% found this useful
FAQ icon (Q)

How do I use Zapier to connect Malcolm! to other applications or services I use?

Malcolm! now plugs into Zapier - find out how to use it here!

FAQ icon (Q)

What can I change in the Settings Section of MyMalcolm?

Lots of things can be configured or changed in this area

MyMalcolm
Not yet rated
FAQ icon (Q)

How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

FAQ icon (Q)

What is MyMalcolm?

MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/

FAQ icon (Q)

How many instances can I have?

There is no limit to the number of Malcolm! instances your user account can be attached to.

Not yet rated
  • Prev
  • page 1 of 6
Malcolm! Loading

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more