How do I make my Workflow into a pop-up modal / overlay?
Follow these instructions!
How do I embed a Workflow into my website?
It's quick and easy to embed a Workflow into your website or app.
How do I export data from my Workflow?
You can do this anytime via MyMalcolm
How do I surface my Workflow into a floating widget?
You can do this in a few simple clicks!
Can users save Workflow progress and complete later?
Yes, this is possible!
What is a Workflow?
A Workflow is a web based form that your customers complete.
How do I see completions of my Workflow?
Completions can be seen via MyMalcolm.
What are Integrations?
Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.
Can I change the terminology/rename FAQs and/or Workflows?
Yes, as well as being able to change the actual content you can also rename what Malcolm! calls FAQs and Workflows
When a Workflow is completed will I be sent an email?
All team members will receive an email.
How do I use Zapier to connect Malcolm! to other applications or services I use?
Malcolm! now plugs into Zapier - find out how to use it here!
How do I build a Workflow?
You can build a Workflow quickly via the Workflow Builder in MyMalcolm
How do I review the feedback on my FAQs or Workflows?
You can do this via MyMalcolm.
What are labels in MyMalcolm?
Labels help you organise your FAQs or Workflows in your Library.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Learn moreHey there!
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here
Find out more