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Workflow icon (cog)

Value via URL test

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FAQ icon (Q)

How do I surface my Workflow into a floating widget?

You can do this in a few simple clicks!

embed tags
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What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview
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FAQ icon (Q)

How do I pay for Malcolm?

For our Micro and Team plans you pay by monthly credit or debit card payment.

payment
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What can I change or customise in the Brand Section?

You can change lots of things in this area, plus store and manage different configurations of design, content and layout.

branding MyMalcolm overview
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How do I change my Plan?

You can do this from the Billing Section of MyMalcolm

FAQ icon (Q)

What is my Hosted Hub?

Every instance of Malcolm! comes with a Hosted Hub. This is a website that we host for you. If you don't wish to use it no problem!

FAQ icon (Q)

How do I create routing via rules / logic flows in a Workflow?

You can create complex multi-step user journeys / forms easily via this feature.

FAQ icon (Q)

Understanding Malcolm! - some concepts and how to use the product

A quick overview of key Malcolm! concepts

introduction overview
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

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