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How many free trials can I have?

Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.

trial
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How many instances can I have?

There is no limit to the number of Malcolm! instances your user account can be attached to.

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What is my Hosted Hub?

Every instance of Malcolm! comes with a Hosted Hub. This is a website that we host for you. If you don't wish to use it no problem!

What is MyMalcolm?

MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/

How do I reset my password?

Follow our password reset process

Understanding Malcolm! - some concepts and how to use the product

A quick overview of key Malcolm! concepts

introduction overview
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How do I sign up?

You can sign up and create a Malcolm! user account by filling in the registration form.

What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview
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Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

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