How can we help?

Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

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Where is Malcolm! hosted?

Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.

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What is the Media Section in MyMalcolm?

This area lets you centrally mange images or other files.

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What can I change or customise in the Brand Section?

You can change lots of things in this area, plus store and manage different configurations of design, content and layout.

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What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

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What can I change in the Settings Section of MyMalcolm?

Lots of things can be configured or changed in this area

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How does Password Protection of Content (FAQs or Workflows) work?

Find a summary of how to password protect your content and/or your Hosted Hub here

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How do I use my own domain or sub-domain for my Hosted Hub?

You can configure this in the Settings section of MyMalcolm.

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