What are Tags in FAQs?

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

MyMalcolm tags
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What are labels in MyMalcolm?

Labels help you organise your FAQs or Workflows in your Library.

labels MyMalcolm
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What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

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Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

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