Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.
You certainly can!
Labels help you organise your FAQs or Workflows in your Library.
Yes, you can.
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
Yes, we can!
Yes, you could.
Yes you can! Details here.
Yes, you can enable this feature via Settings.
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here