You can do this via MyMalcolm. Go to the Team Section and click on the user you wish to suspend or remove. The options to suspend or remove will then appear towards the top right of the screen.

Yes. Billing belongs to the instance rather than the user and we currently offer [3 different types of price plan](https://malcolm.support/pricing). Your Malcolm! user account is personal to you and can be attached to any type of Instance. So it's perfectly possible for a user to be attached to variety of instances some of which may be on different price plans.

Yes. Billing belongs to the instance rather than the user and we currently offer [3 different types of price plan](https://malcolm.support/pricing). Your Malcolm! user account is personal to you and can be attached to any type of Instance. So it's perfectly possible for a user to be attached to variety of instances some of which may be on different price plans.

Each instance has an owner. This is the master user who is ultimately responsible for the instance. If you are on a Team or Enterprise plan you can invite other users to the instance too. If you need to transfer ownership of the instance to another user (for instance if you are leaving a company or organisation) you can do that as long as the proposed new owner agrees. To do this go to the Settings Section of MyMalcolm, within the instance you wish to transfer ownership of. Navigate to Ownership. Remember that billing belongs to an instance so you may wish to update the billing details of an instance before you transfer it to someone else.

Each instance has an owner. This is the master user who is ultimately responsible for the instance. If you are on a Team or Enterprise plan you can invite other users to the instance too. If you need to transfer ownership of the instance to another user (for instance if you are leaving a company or organisation) you can do that as long as the proposed new owner agrees. To do this go to the Settings Section of MyMalcolm, within the instance you wish to transfer ownership of. Navigate to Ownership. Remember that billing belongs to an instance so you may wish to update the billing details of an instance before you transfer it to someone else.

Malcolm! billing is based on Instances. [You can read more about Instances here](https://support.malcolm.support/faqs/what-is-an-instance) [You can see our pricing here. ](https://malcolm.support/pricing) [You can read more about VAT and how we apply it here. ](https://support.malcolm.support/faqs/do-i-need-to-pay-vat) We currently bill in UK Pound Sterling only so if you are not UK based your debit or credit card provider will convert this into your local currency. In 2019 we do plan to offer billing in US Dollars and Euros. At the time of writing we accept Visa and Mastercard. American Express should be accepted very soon. We also accept Paypal. We don't currently accept Bitcoin :-) Micro and Team plans are paid monthly in advance. When you trial ends (or if you end your trial early and [remove the restrictions](https://support.malcolm.support/faqs/does-the-free-trial-have-any-restrictions)) we'll ask for your card details and every month we will automatically take payment unless you cancel. If your card expires or the payment fails we will send you a number of automated emails to ask you to update your details. If no action is taken after a grace period we will stop serving your content (ie your FAQ's and Workflows) and after a further grace period we will delete your Instance. Enterprise plans are more bespoke in nature and are negotiated on a per client basis. These can also be paid by credit or debit card but it's more typical for clients to pay quarterly or annually via invoice and bank transfers.

Malcolm! billing is based on Instances. [You can read more about Instances here](https://support.malcolm.support/faqs/what-is-an-instance) [You can see our pricing here. ](https://malcolm.support/pricing) [You can read more about VAT and how we apply it here. ](https://support.malcolm.support/faqs/do-i-need-to-pay-vat) We currently bill in UK Pound Sterling only so if you are not UK based your debit or credit card provider will convert this into your local currency. In 2019 we do plan to offer billing in US Dollars and Euros. At the time of writing we accept Visa and Mastercard. American Express should be accepted very soon. We also accept Paypal. We don't currently accept Bitcoin :-) Micro and Team plans are paid monthly in advance. When you trial ends (or if you end your trial early and [remove the restrictions](https://support.malcolm.support/faqs/does-the-free-trial-have-any-restrictions)) we'll ask for your card details and every month we will automatically take payment unless you cancel. If your card expires or the payment fails we will send you a number of automated emails to ask you to update your details. If no action is taken after a grace period we will stop serving your content (ie your FAQ's and Workflows) and after a further grace period we will delete your Instance. Enterprise plans are more bespoke in nature and are negotiated on a per client basis. These can also be paid by credit or debit card but it's more typical for clients to pay quarterly or annually via invoice and bank transfers.

Each new instance begins with a 14 day free trial. There is currently no limit to the number of instances you can create. We want people to to use Malcolm! as much as possible so encourage you to use trials to try out possible ideas or use cases for Malcolm! Setting up an instance with some content and branding can be a quick and effective way to demonstrate to your colleagues or other team members how useful Malcolm! can be!

Each new instance begins with a 14 day free trial. There is currently no limit to the number of instances you can create. We want people to to use Malcolm! as much as possible so encourage you to use trials to try out possible ideas or use cases for Malcolm! Setting up an instance with some content and branding can be a quick and effective way to demonstrate to your colleagues or other team members how useful Malcolm! can be!

Your verification email (to verify your email address) should usually arrive within a few minutes. If it hasn't turned up check your spam folder. If the email still hasn't arrived after a few minutes there are a few possible reasons: * Occasionally users may accidentally misspel their email address * There could be a temporary issue at our email sending provider (Mailgun) that is delaying emails * There could be a temporary issue at your email provider that is delaying emails * You may have very strict email filtering enabled and don't accept email from new senders (in this case you should update your rules to allow email from support@malcolm.app) * Your email provider may be rejecting email sent by our email sending provider (Mailgun) The quickest resolution in many cases is simply to register again using a different email address.

Your verification email (to verify your email address) should usually arrive within a few minutes. If it hasn't turned up check your spam folder. If the email still hasn't arrived after a few minutes there are a few possible reasons: * Occasionally users may accidentally misspel their email address * There could be a temporary issue at our email sending provider (Mailgun) that is delaying emails * There could be a temporary issue at your email provider that is delaying emails * You may have very strict email filtering enabled and don't accept email from new senders (in this case you should update your rules to allow email from support@malcolm.app) * Your email provider may be rejecting email sent by our email sending provider (Mailgun) The quickest resolution in many cases is simply to register again using a different email address.

As you type content in the MyMalcolm FAQ markdown editor your text is automatically spell checked - words that are not recognised by the spell check are highlighted in red. To turn this feature off click the "x" symbol in the "Full answer" area of "Compose your question and answer"

As you type content in the MyMalcolm FAQ markdown editor your text is automatically spell checked - words that are not recognised by the spell check are highlighted in red. To turn this feature off click the "x" symbol in the "Full answer" area of "Compose your question and answer"

If you need to reset your Malcolm! user account password please [visit this link](https://malcolm.support/forgotten-password)

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories. You can add and manage the tags that are attached to each of your FAQs via the "configure" area. You may also be interested in [invisible tags.](https://support.malcolm.support/faqs/what-are-invisible-tags)

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories. You can add and manage the tags that are attached to each of your FAQs via the "configure" area. You may also be interested in [invisible tags.](https://support.malcolm.support/faqs/what-are-invisible-tags)