How do I reset my password?

Follow our password reset process

How do I review the feedback on my FAQs or Workflows?

You can do this via MyMalcolm.

MyMalcolm
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What are Tags in FAQs?

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

MyMalcolm tags
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How do I see completions of my Workflow?

Completions can be seen via MyMalcolm.

MyMalcolm
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What is MyMalcolm?

MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/

Where is Malcolm! hosted?

Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.

enterprise hosting
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Who created Malcolm?

Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.

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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

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