Yes, we can help you create content for Malcolm! and general customer support and customer service content via "Malcolm Agency Services". [See here for further details and to get a quote. ](https://malcolm.app/services)

Yes, we can help you create content for Malcolm! and general customer support and customer service content via "Malcolm Agency Services". [See here for further details and to get a quote. ](https://malcolm.app/services)

You can choose whether to allow your customers to feedback on your FAQs or Workflows. They can say whether the content was helpful or not and optionally leave comments. This information is only seen by you and other team members on your instance - it isn't viewable by other customers. The feedback feature can be very useful as your customers may highlight things that are confusing or information/items you have left out. When feedback is left a notification will be created. You can see feedback across all content in the Feedback area within the FAQ or Workflow sections. You can also see feedback on an individual FAQ or Workflow when navigating to that FAQ or Workflow via the Library.

You can choose whether to allow your customers to feedback on your FAQs or Workflows. They can say whether the content was helpful or not and optionally leave comments. This information is only seen by you and other team members on your instance - it isn't viewable by other customers. The feedback feature can be very useful as your customers may highlight things that are confusing or information/items you have left out. When feedback is left a notification will be created. You can see feedback across all content in the Feedback area within the FAQ or Workflow sections. You can also see feedback on an individual FAQ or Workflow when navigating to that FAQ or Workflow via the Library.

Tags are a way (along with folders) of helping your organise and label your media. They can be useful when your media library becomes large. For example, if you use rights managed images in your FAQs you could use tags to help you remember the expiry dates of those rights.

Tags are a way (along with folders) of helping your organise and label your media. They can be useful when your media library becomes large. For example, if you use rights managed images in your FAQs you could use tags to help you remember the expiry dates of those rights.

Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd. You can find out more [here](https://malcolm.app/about) and [here](https://acknowledgement.uk/)!

Malcolm! is a super flexible set of tools that quickly helps you with your user interactions. **Tell me more!** If you are a business that has customers or other stakeholders (eg suppliers) you will almost certainly have to support and service these people. This often involves answering their questions and/or taking them through routine tasks or procedures. *For example* * Customers may have questions about a product or service you sell * To process an order/booking/request or set up/modify your customer records you might need to collect certain information from a customer. You could deal with these customer interactions face to face, over the phone or by email. But the more customers you have the more time that takes up - and it can be never ending as more and more questions keep coming in every day. With Malcolm! you can quickly digitise your Frequently Asked Questions and turn repetitive tasks or procedures into Workflows. Then direct customers to your website 24/7/365 where they can self serve. **Neat right?** There are also lots of cool features like customers being able to give feedback on answers, analytics so you know the most popular questions your customers are asking plus integrations with other software like Dropbox or Mailchimp (and over 1,500 other apps via Zapier) so you can automatically send the information you collect via Malcolm! into other systems. And that is just for starters - there are lots and lots of further powerful features. Did we mention you can also easily style and brand everything to match your business branding? And use your own domain name? **Find out more** Explore this [Support Section](https://support.malcolm.support) which is itself running on Malcolm! to find out all the things you can do and how to do them. [Or browse our main website](https://malcolm.app) for an overview of all the features and pricing. [Sign up for your free trial here.](https://malcolm.app/register) And if you’ve any questions which aren’t answered in our Support section [reach out to us anytime](https://malcolm.app/contact) and we will be glad to help!

Malcolm! is a super flexible set of tools that quickly helps you with your user interactions. **Tell me more!** If you are a business that has customers or other stakeholders (eg suppliers) you will almost certainly have to support and service these people. This often involves answering their questions and/or taking them through routine tasks or procedures. *For example* * Customers may have questions about a product or service you sell * To process an order/booking/request or set up/modify your customer records you might need to collect certain information from a customer. You could deal with these customer interactions face to face, over the phone or by email. But the more customers you have the more time that takes up - and it can be never ending as more and more questions keep coming in every day. With Malcolm! you can quickly digitise your Frequently Asked Questions and turn repetitive tasks or procedures into Workflows. Then direct customers to your website 24/7/365 where they can self serve. **Neat right?** There are also lots of cool features like customers being able to give feedback on answers, analytics so you know the most popular questions your customers are asking plus integrations with other software like Dropbox or Mailchimp (and over 1,500 other apps via Zapier) so you can automatically send the information you collect via Malcolm! into other systems. And that is just for starters - there are lots and lots of further powerful features. Did we mention you can also easily style and brand everything to match your business branding? And use your own domain name? **Find out more** Explore this [Support Section](https://support.malcolm.support) which is itself running on Malcolm! to find out all the things you can do and how to do them. [Or browse our main website](https://malcolm.app) for an overview of all the features and pricing. [Sign up for your free trial here.](https://malcolm.app/register) And if you’ve any questions which aren’t answered in our Support section [reach out to us anytime](https://malcolm.app/contact) and we will be glad to help!

It's quick and easy to surface your Workflow as a floating widget. [You can find out more about Malcolm! widgets here. ](https://support.malcolm.support/faqs/what-is-the-malcolm-widget) In the Library screen of the Workflow section of MyMalcolm click the three dots on the right hand side of the screen and select "Embed" This will take you into the Share section of MyMalcolm! Here you can choose the type of embed you want to create. Choose "Widget" and work through the screens. You can configure various options here including whether in the pre-expand state the widget is a button or a drawer. You can also configure where on the screen you want the pre-expand to appear. Other options include colour schemes, the option to add your own logo to the widget and also whether you want the footer and search bar to appear. [See this FAQ for more detail on this.](https://support.malcolm.support/faqs/what-is-the-malcolm-widget) At the end of the process you will be supplied with the code that you should add to your webpage HTML - we recommend you add this to very page of your website. You can also embed via Google Tag Manager - [see here for more details. ](https://support.malcolm.support/faqs/can-i-put-malcolm-widget-code-into-another-site-via-google-tag-manager)

It's quick and easy to surface your Workflow as a floating widget. [You can find out more about Malcolm! widgets here. ](https://support.malcolm.support/faqs/what-is-the-malcolm-widget) In the Library screen of the Workflow section of MyMalcolm click the three dots on the right hand side of the screen and select "Embed" This will take you into the Share section of MyMalcolm! Here you can choose the type of embed you want to create. Choose "Widget" and work through the screens. You can configure various options here including whether in the pre-expand state the widget is a button or a drawer. You can also configure where on the screen you want the pre-expand to appear. Other options include colour schemes, the option to add your own logo to the widget and also whether you want the footer and search bar to appear. [See this FAQ for more detail on this.](https://support.malcolm.support/faqs/what-is-the-malcolm-widget) At the end of the process you will be supplied with the code that you should add to your webpage HTML - we recommend you add this to very page of your website. You can also embed via Google Tag Manager - [see here for more details. ](https://support.malcolm.support/faqs/can-i-put-malcolm-widget-code-into-another-site-via-google-tag-manager)

Within the Library of FAQs and Workflows in MyMalcolm you can click certain column headings to sort by that column. The first two clicks will vary the sort direction (ascending or descending) and the last click will clear your sort!

Within the Library of FAQs and Workflows in MyMalcolm you can click certain column headings to sort by that column. The first two clicks will vary the sort direction (ascending or descending) and the last click will clear your sort!

You can sign up and create a Malcolm! user account by filling in the [registration form here](https://malcolm.support/register). You will need to verify your account via clicking a link in an email we send to your email so please ensure you use a real email address! It is free to sign up and have a Malcolm! user account - billing belongs to an Instance rather than a user. [See here for more on Instances. ](https://support.malcolm.support/faqs/categories/instances) Your user account can be attached to one or more instances of Malcolm! and you can easily switch between them. This can be great if your company or organisation are using Malcolm! for various different things or if you are a freelancer and work with Malcolm! across different clients or projects.

You can sign up and create a Malcolm! user account by filling in the [registration form here](https://malcolm.support/register). You will need to verify your account via clicking a link in an email we send to your email so please ensure you use a real email address! It is free to sign up and have a Malcolm! user account - billing belongs to an Instance rather than a user. [See here for more on Instances. ](https://support.malcolm.support/faqs/categories/instances) Your user account can be attached to one or more instances of Malcolm! and you can easily switch between them. This can be great if your company or organisation are using Malcolm! for various different things or if you are a freelancer and work with Malcolm! across different clients or projects.

If you need to reset your Malcolm! user account password please [visit this link](https://malcolm.support/forgotten-password)

As you type content in the MyMalcolm FAQ markdown editor your text is automatically spell checked - words that are not recognised by the spell check are highlighted in red. To turn this feature off click the "x" symbol in the "Full answer" area of "Compose your question and answer"

As you type content in the MyMalcolm FAQ markdown editor your text is automatically spell checked - words that are not recognised by the spell check are highlighted in red. To turn this feature off click the "x" symbol in the "Full answer" area of "Compose your question and answer"