Your verification email (to verify your email address) should usually arrive within a few minutes. If it hasn't turned up check your spam folder. If the email still hasn't arrived after a few minutes there are a few possible reasons: * Occasionally users may accidentally misspel their email address * There could be a temporary issue at our email sending provider (Mailgun) that is delaying emails * There could be a temporary issue at your email provider that is delaying emails * You may have very strict email filtering enabled and don't accept email from new senders (in this case you should update your rules to allow email from support@malcolm.app) * Your email provider may be rejecting email sent by our email sending provider (Mailgun) The quickest resolution in many cases is simply to register again using a different email address.

Your verification email (to verify your email address) should usually arrive within a few minutes. If it hasn't turned up check your spam folder. If the email still hasn't arrived after a few minutes there are a few possible reasons: * Occasionally users may accidentally misspel their email address * There could be a temporary issue at our email sending provider (Mailgun) that is delaying emails * There could be a temporary issue at your email provider that is delaying emails * You may have very strict email filtering enabled and don't accept email from new senders (in this case you should update your rules to allow email from support@malcolm.app) * Your email provider may be rejecting email sent by our email sending provider (Mailgun) The quickest resolution in many cases is simply to register again using a different email address.

Yes, you can password protect your Hosted Hub. You can also password protect individual FAQ's or Workflows. [Read more about password protection of content on Malcolm! here.](https://support.malcolm.support/faqs/how-does-password-protection-of-content-faqs-or-workflows-work)

Yes, you can password protect your Hosted Hub. You can also password protect individual FAQ's or Workflows. [Read more about password protection of content on Malcolm! here.](https://support.malcolm.support/faqs/how-does-password-protection-of-content-faqs-or-workflows-work)

You can choose whether to allow your customers to feedback on your FAQs or Workflows. They can say whether the content was helpful or not and optionally leave comments. This information is only seen by you and other team members on your instance - it isn't viewable by other customers. The feedback feature can be very useful as your customers may highlight things that are confusing or information/items you have left out. When feedback is left a notification will be created. You can see feedback across all content in the Feedback area within the FAQ or Workflow sections. You can also see feedback on an individual FAQ or Workflow when navigating to that FAQ or Workflow via the Library.

You can choose whether to allow your customers to feedback on your FAQs or Workflows. They can say whether the content was helpful or not and optionally leave comments. This information is only seen by you and other team members on your instance - it isn't viewable by other customers. The feedback feature can be very useful as your customers may highlight things that are confusing or information/items you have left out. When feedback is left a notification will be created. You can see feedback across all content in the Feedback area within the FAQ or Workflow sections. You can also see feedback on an individual FAQ or Workflow when navigating to that FAQ or Workflow via the Library.

You can change the "Related question" heading via your theme. This can useful if you are using the FAQ part of Malcolm! to publish articles or other types of content rather than just answers to questions. To update the label go to the Brand section in MyMalcolm, then Themes, then click the edit icon in the relevant theme then select "FAQs" in the left hand nav.

You can change the "Related question" heading via your theme. This can useful if you are using the FAQ part of Malcolm! to publish articles or other types of content rather than just answers to questions. To update the label go to the Brand section in MyMalcolm, then Themes, then click the edit icon in the relevant theme then select "FAQs" in the left hand nav.

Within the Library of FAQs and Workflows in MyMalcolm you can click certain column headings to sort by that column. The first two clicks will vary the sort direction (ascending or descending) and the last click will clear your sort!

Within the Library of FAQs and Workflows in MyMalcolm you can click certain column headings to sort by that column. The first two clicks will vary the sort direction (ascending or descending) and the last click will clear your sort!

Yes. Billing belongs to the instance rather than the user and we currently offer [3 different types of price plan](https://malcolm.support/pricing). Your Malcolm! user account is personal to you and can be attached to any type of Instance. So it's perfectly possible for a user to be attached to variety of instances some of which may be on different price plans.

Yes. Billing belongs to the instance rather than the user and we currently offer [3 different types of price plan](https://malcolm.support/pricing). Your Malcolm! user account is personal to you and can be attached to any type of Instance. So it's perfectly possible for a user to be attached to variety of instances some of which may be on different price plans.

MyMalcolm is comprehensive control panel area of Malcolm! where you can manage your instances. It is accessed at [https://my.malcolm.support/](https://my.malcolm.support/)

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm. Once you are in one instance you can also easily switch to another via the drop down that appears at the top of the MyMalcolm interface.

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm. Once you are in one instance you can also easily switch to another via the drop down that appears at the top of the MyMalcolm interface.

You can do this via MyMalcolm. Go to the Team Section and click on the user you wish to suspend or remove. The options to suspend or remove will then appear towards the top right of the screen.

You can move between different types of plan in the Billing section of MyMalcolm. Bear in mind that different plans have different quotas so if you are downgrading to a less expensive plan you may need to reduce the number of FAQs you have (for example) if you are moving from a Team to a Micro plan.

You can move between different types of plan in the Billing section of MyMalcolm. Bear in mind that different plans have different quotas so if you are downgrading to a less expensive plan you may need to reduce the number of FAQs you have (for example) if you are moving from a Team to a Micro plan.