Question 1

How do I reset my password?

Accepted Answer

If you need to reset your Malcolm! user account password please [visit this link](https://malcolm.support/forgotten-password)

Question 2

How do I review the feedback on my FAQs or Workflows?

Accepted Answer

You can choose whether to allow your customers to feedback on your FAQs or Workflows.  They can say whether the content was helpful or not and optionally leave comments.

This information is only seen by you and other team members on your instance - it isn't viewable by other customers.

The feedback feature can be very useful as your customers may highlight things that are confusing or information/items you have left out.

When feedback is left a notification will be created.  You can see feedback across all content in the Feedback area within the FAQ or Workflow sections.  You can also see feedback on an individual FAQ or Workflow when navigating to that FAQ or Workflow via the Library.

Question 3

What are Tags in FAQs?

Accepted Answer

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

You can add and manage the tags that are attached to each of your FAQs via the "configure" area.

You may also be interested in [invisible tags.](https://support.malcolm.support/faqs/what-are-invisible-tags)

Question 4

Could I use Malcolm! as a publishing platform?

Accepted Answer

Malcolm! has primarily been designed around service interactions with users (eg answering their questions and taking them through a process) but we do have users who use Malcolm! in a more "marketing" or "content" based way eg to host content and/or take their users through forms to download content or register for something.   
 
If you want to use Malcolm! in this way it's worth remembering that you have full branding control ([more info here](https://support.malcolm.support/faqs/what-can-i-change-or-customise-in-the-brand-section)) and can even rename things like FAQ's and Workflows ([more info here](https://support.malcolm.support/faqs/can-i-change-the-terminologyrename-faqs-andor-workflows)).

We do mark up FAQs content using [https://schema.org/Question](https://schema.org/Question) so if your content doesn't follow a question and answer format and you allow that content to be indexed by search engines it is possible you may see unexpected results in Google.

[The Examples section on our website may give you some further ideas on how you could use Malcolm! ](https://malcolm.app/examples)

If you want to go even further you might want to consider [contacting us](https://malcolm.app/contact) and having a chat.  We do offer enterprise packages and bespoke development on top of the [Malcolm! Platform](https://malcolm.app/platform).

Question 5

How do I suspend or remove team members from my Instance?

Accepted Answer

You can do this via MyMalcolm.  Go to the Team Section and click on the user you wish to suspend or remove.  The options to suspend or remove will then appear towards the top right of the screen.

Question 6

How do I see completions of my Workflow?

Accepted Answer

When one of your customers completes a Workflow that is called a completion.  You can review the data collected via MyMalcolm.  Go to the Workflow Section and then select the Completions tab.  You can also review completions for an individual Workflow by navigating to that Workflow via the Library and then selecting Completions.

You can export all the Completion data by selecting Exports within an individual Workflow.

Don't forget that you can also configure email notifications each time a Workflow is completed and use Integrations and Webhooks to pass collected data into other systems.

Question 7

Can I turn the spell checker in MyMalcolm off?

Accepted Answer

As you type content in the MyMalcolm FAQ markdown editor your text is automatically spell checked - words that are not recognised by the spell check are highlighted in red.   To turn this feature off click the "x" symbol in the "Full answer" area of "Compose your question and answer"

Question 8

What is MyMalcolm?

Accepted Answer

MyMalcolm is comprehensive control panel area of Malcolm! where you can manage your instances.  
It is accessed at [https://my.malcolm.support/](https://my.malcolm.support/)

Question 9

Where is Malcolm! hosted?

Accepted Answer

Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.

For Enterprise clients we do offer the possibility of custom hosting set-up - for example we can support tenanted data, different AWS regions or even different hosting providers.  [Please contact us for more information on this. ](https://malcolm.app/contact)

Question 10

Who created Malcolm?

Accepted Answer

Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.

You can find out more [here](https://malcolm.app/about) and [here](https://acknowledgement.uk/)!

How can we help?

Using Malcolm! and need help?

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