Question 1

Can I put the Facebook Pixel on my workflows/forms/FAQs/content?

Accepted Answer

You can easily add the Facebook Pixel to any content you create in Malcolm! such as Workflows and FAQs.

There are two ways you can do this.

The first is to add the Facebook Pixel code directly into the settings area of MyMalcolm - [for more details see this FAQ.](https://support.malcolm.support/faqs/can-i-put-tracking-tags-in-my-faqs-workflows-support-hub).

The other way is to use Google Tag Manager.  You add your GTM container id in the settings area of MyMalcolm and then add your Facebook Pixel via the Google Tag Manager interface.

Question 2

How do I cancel Malcolm?

Accepted Answer

You can delete your instance or change the plan it is on anytime via MyMalcolm.

To delete an instance visit the Settings section of MyMalcolm.  You can also move between different types of plan in the Billing section of MyMalcolm.  Remember that different plans have different quotas so you might need to reduce the number of FAQs you have (for example) if you are moving from a Team to a Micro plan.

You can cancel an Instance anytime although bear in mind that Micro and Team plans are billed monthly in advance and you won't get a refund for any unused portion of the month you have paid for when you cancel.

If you are on an Enterprise plan talk to your Account Manager for any changes or cancellation requests.

Question 3

What are labels in MyMalcolm?

Accepted Answer

Labels are free form text descriptions that you can attach to particular FAQs or Workflows in your Library. They can help you organise your FAQs or Workflows.  For instance you could create a label called "Needs Update" and attached that label to FAQs of Workflows that you know are out of date.

To create and manage your labels first go into the FAQ or Workflow section within an instance in MyMalcolm.  Then select Labels on the black horizontal bar.  Note that labels created within FAQ or Workflows are unique to that section.  They don't span sections.  If you wish to use the same labels in both sections you will need to create the label in each section.

You apply created labels to FAQs or Workflows via the Library.  Select the FAQs or Workflows you wish to add the label to by checking the respective check boxes and then click the label icon and clicking the label you wish to apply.

Labels will only be seen by you and other members of your instance Team.  They won't be seen by your customers.

Question 4

How do I sign up?

Accepted Answer

You can sign up and create a Malcolm! user account by filling in the [registration form here](https://malcolm.support/register).

You will need to verify your account via clicking a link in an email we send to your email so please ensure you use a real email address!

It is free to sign up and have a Malcolm! user account - billing belongs to an Instance rather than a user.  [See here for more on Instances. ](https://support.malcolm.support/faqs/categories/instances)

Your user account can be attached to one or more instances of Malcolm! and you can easily switch between them.  This can be great if your company or organisation are using Malcolm! for various different things or if you are a freelancer and work with Malcolm! across different clients or projects.

Question 5

How do I see completions of my Workflow?

Accepted Answer

When one of your customers completes a Workflow that is called a completion.  You can review the data collected via MyMalcolm.  Go to the Workflow Section and then select the Completions tab.  You can also review completions for an individual Workflow by navigating to that Workflow via the Library and then selecting Completions.

You can export all the Completion data by selecting Exports within an individual Workflow.

Don't forget that you can also configure email notifications each time a Workflow is completed and use Integrations and Webhooks to pass collected data into other systems.

Question 6

Could I use Malcolm! as a publishing platform?

Accepted Answer

Malcolm! has primarily been designed around service interactions with users (eg answering their questions and taking them through a process) but we do have users who use Malcolm! in a more "marketing" or "content" based way eg to host content and/or take their users through forms to download content or register for something.   
 
If you want to use Malcolm! in this way it's worth remembering that you have full branding control ([more info here](https://support.malcolm.support/faqs/what-can-i-change-or-customise-in-the-brand-section)) and can even rename things like FAQ's and Workflows ([more info here](https://support.malcolm.support/faqs/can-i-change-the-terminologyrename-faqs-andor-workflows)).

We do mark up FAQs content using [https://schema.org/Question](https://schema.org/Question) so if your content doesn't follow a question and answer format and you allow that content to be indexed by search engines it is possible you may see unexpected results in Google.

[The Examples section on our website may give you some further ideas on how you could use Malcolm! ](https://malcolm.app/examples)

If you want to go even further you might want to consider [contacting us](https://malcolm.app/contact) and having a chat.  We do offer enterprise packages and bespoke development on top of the [Malcolm! Platform](https://malcolm.app/platform).

Question 7

How do I suspend or remove team members from my Instance?

Accepted Answer

You can do this via MyMalcolm.  Go to the Team Section and click on the user you wish to suspend or remove.  The options to suspend or remove will then appear towards the top right of the screen.

Question 8

How can I style my embeds?

Accepted Answer

You can now style your embeds via Embed Themes which are managed via the Brand section of MyMalcolm.  Inside each Embed Theme you can customise elements like colours, icons and fonts.

Don't forget you also have further visual options on the "Style" tab of the individual embed in question.

![Embed Themes in MyMalcolm](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/EyP7vZ5fL2/screenshot-my.malcolm.app-2021.01.26-06_47_18%20copy%202.png)

Question 9

Is there a limit to the number of times a Workflow can be completed?

Accepted Answer

No - there are no restrictions on the number of times a user can complete a Workflow on any of our plans.

Question 10

Can I clear sort options in the Library area of MyMalcolm?

Accepted Answer

Within the Library of FAQs and Workflows in MyMalcolm you can click certain column headings to sort by that column. The first two clicks will vary the sort direction (ascending or descending) and the last click will clear your sort!

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