An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.
It's quick and easy to embed a Workflow into your website or app.
You can change lots of things in this area, plus store and manage different configurations of design, content and layout.
Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.