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How do I hide an FAQ?

You can change the visibility of an individual FAQ within that FAQ's Configure section

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What are Categories in FAQs?

Categories offer a way of organising your FAQs.

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What can I change or customise in the Brand Section?

You can change lots of things in this area, plus store and manage different configurations of design, content and layout.

branding MyMalcolm overview
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Can I embed YouTube or Vimeo videos in my FAQs?

Yes you can do this.

MyMalcolm
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What is a Workflow?

A Workflow is a web based form that your customers complete.

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Where is Malcolm! hosted?

Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.

enterprise hosting
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Is there a limit to the number of times a Workflow can be completed?

No - there are no restrictions on the number of times a user can complete a Workflow on any of our plans.

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Is Malcolm! GDPR compliant?

Read more about GDPR and how it applies to Malcolm! and your customers here.

data protection gdpr
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Can I mix different billing plans across my instances?

Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.

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