What is an Instance?
An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.
Can I put videos in my FAQs?
Yes, the best way to do this is via an external host like YouTube or Vimeo.
How do I embed a Workflow into my website?
It's quick and easy to embed a Workflow into your website or app.
Can you send me a (VAT) invoice?
You can download this from MyMalcolm!
What can I change or customise in the Brand Section?
You can change lots of things in this area, plus store and manage different configurations of design, content and layout.
What is the Share Section in MyMalcolm for?
The Share Section gives you tools to embed and share content from Malcolm! into your existing web properties.
How many free trials can I have?
Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.
How do I invite people to join my Instance team?
On Team or Enterprise plans you can invite additional Team members to your instance.
Could I use Malcolm! as a publishing platform?
Yes, you could.
How do I surface my Workflow into a floating widget?
You can do this in a few simple clicks!
