Question 1

What is the Share section in MyMalcolm for / how does it work?

Accepted Answer

The Share section of MyMalcolm gives you tools to embed and share content from Malcolm! into your existing websites, applications and social spaces. You can bring content from Malcolm! directly into your current website via embeds. Choose the content you want to embed and how you want it displayed and we'll give you some code. Inserting that code into your current website will load in your content from Malcolm! Choose your embed type in MyMalcolm

You can embed individual FAQs or Workflows, create custom widgets that can pull in things like search results, category listings, all content by a particular author, recent content, tagged content, most popular content and much more. If you don't have a website or you want to group all your Malcolm! content together you can use our Hosted Hub. About our Hosted Hub

We also have a plugin for Wordpress. The Share section of MyMalcolm

In addition to the above customers on our Enterprise plans have full access to our API which means they can pull from and push content to Malcolm! in a variety of ways - please speak to your account manager for more details.

Question 2

Can I stop or suppress certain FAQs and/or Workflows from contributing to dynamic listings?

Accepted Answer

Malcolm! auto generates certain listings of FAQs such as most helpful, most popular, recently added and trending.  If an FAQ is hidden ([see here for more info](https://support.malcolm.support/faqs/how-do-i-hide-an-faq) it won't be included in these listings but sometimes you may wish to exclude a regular non hidden FAQ from these listings.

You can do this via in MyMalcolm via the individual FAQ's visibility settings (FAQs / Library / Configure / Visibility):

Question 3

What can I change or customise in the Brand Section?

Accepted Answer

The Brand section of MyMalcolm has many powerful options to help you change the look and feel, layout and content of your Malcolm! Hosted Hub in order to reflect your own brand.

Get started by going to the Brand section in MyMalcolm, copying your current theme, then editing things on the copied version. Edit your brand settings in MyMalcolm

Watch a video guide to customising your look and feel below.

Question 4

Does the free trial have any restrictions?

Accepted Answer

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.

These are: 
* You are limited to 5 FAQs
* You are limited to 1 Workflow
* Your file uploads are limited to a total of 50MB.

If you sign up to a plan via the Billing section of MyMalcolm your restrictions will be lifted.

Question 5

What does Malcolm! cost?

Accepted Answer

We offer four types of plan and pricing - [they can be viewed here. ](https://malcolm.support/pricing)

We bill on a per instance basis - [you can read more about instances here. ](https://support.malcolm.support/faqs/what-is-an-instance)

Question 6

Can I receive an email every time a new FAQ or Workflow is published?

Accepted Answer

Sometimes it can be useful to receive an email when a new FAQ or Workflow is published on your instance. This feature is turned off by default - to turn it on follow these steps. From the MyMalcolm control panel area, click your name at the top of the screen where it says "Logged in as" MyMalcolm navigation bar

You'll then be taken to your personal preferences. If you select the "Notifications" tab on the left you'll be able to edit the notifications you receive. Remember to hit "Save" once you are done! Your notification settings in MyMalcolm

Note that your notificatons are based on an instance. If you are a user on more than one instance you should first switch to the instance you wish to adjust notifications for. You can do this using the drop down selector at the top right of the screen. You can therefore have different notification preferences for different instances. The notificiation preferences you choose are personal to you and will not affect the notifications of other team members on an instance.

Question 7

Can I put Malcolm! Widget code into another site via Google Tag Manager?

Accepted Answer

If you are using Google Tag Manager on a site or application it is very easy to deploy the Malcolm! widget into that property via GTM.

Here is a step by step guide:

1. Set up your widget in the Share section of MyMalcolm ([there is a guide here](https://support.malcolm.support/faqs/what-is-the-malcolm-widget)) and copy the embed code to your clipboard
2. In GTM click "Add a new Tag"
3. In Tag Configuration select a "custom HTML" tag type
4. Paste in the embed code from your clipboard
5. You don't need to support document.write
6. For your trigger use page view on all pages (assuming you want the widget to appear on all pages)

Question 8

What are tags for in the Media Section?

Accepted Answer

Tags are a way (along with folders) of helping your organise and label your media.

They can be useful when your media library becomes large.  For example, if you use rights managed images in your FAQs you could use tags to help you remember the expiry dates of those rights.

Question 9

How do I pay for Malcolm?

Accepted Answer

Malcolm! billing is based on Instances.  [You can read more about Instances here](https://support.malcolm.support/faqs/what-is-an-instance)

[You can see our pricing here. ](https://malcolm.support/pricing)

[You can read more about VAT and how we apply it here. ](https://support.malcolm.support/faqs/do-i-need-to-pay-vat)

We currently bill in UK Pound Sterling only so if you are not UK based your debit or credit card provider will convert this into your local currency.  In 2019 we do plan to offer billing in US Dollars and Euros.

At the time of writing we accept Visa and Mastercard.  American Express should be accepted very soon. We also accept Paypal.  We don't currently accept Bitcoin :-)

Micro and Team plans are paid monthly in advance.  When you trial ends (or if you end your trial early and [remove the restrictions](https://support.malcolm.support/faqs/does-the-free-trial-have-any-restrictions)) we'll ask for your card details and every month we will automatically take payment unless you cancel.  If your card expires or the payment fails we will send you a number of automated emails to ask you to update your details.   If no action is taken after a grace period we will stop serving your content (ie your FAQ's and Workflows) and after a further grace period we will delete your Instance.

Enterprise plans are more bespoke in nature and are negotiated on a per client basis.  These can also be paid by credit or debit card but it's more typical for clients to pay quarterly or annually via invoice and bank transfers.

Question 10

How do I change the colour of my links?

Accepted Answer

You can change the colour of your links via your theme. Themes live in the Brand section of MyMalcolm.

In your main theme settings you'll see link colour options under Primary, Secondary, Tertiary and Body.

![Link colour management in Themes](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/PapJB2lyc6/Screenshot%202021-02-23%20at%2011.22.50.png)

In embed themes, the link colour is managed from the other colours section.

![Link colour management in Embed Themes](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/Ox2zsXtjRW/Screenshot%202021-02-23%20at%2011.23.15.png)

In Workflow themes, the link colour defaults to the colour selected in the main theme but can be overridden.

![Link colour management in Workflow Themes](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/apVXepcG55/Screenshot%202021-02-23%20at%2011.23.42.png)

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