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Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

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What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

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Can I put videos in my FAQs?

Yes, the best way to do this is via an external host like YouTube or Vimeo.

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How do I embed a Workflow into my website?

It's quick and easy to embed a Workflow into your website or app.

content tags
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Can you send me a (VAT) invoice?

You can download this from MyMalcolm!

payment vat
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What can I change or customise in the Brand Section?

You can change lots of things in this area, plus store and manage different configurations of design, content and layout.

branding MyMalcolm overview
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What is the Share Section in MyMalcolm for?

The Share Section gives you tools to embed and share content from Malcolm! into your existing web properties.

MyMalcolm overview
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How many free trials can I have?

Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.

trial
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How do I invite people to join my Instance team?

On Team or Enterprise plans you can invite additional Team members to your instance.

MyMalcolm team
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How do I surface my Workflow into a floating widget?

You can do this in a few simple clicks!

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