Yes, we do offer this service via "Malcolm Agency Services". [See here for further details and to get a quote.](https://malcolm.app/services)

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories. You can add and manage the tags that are attached to each of your FAQs via the "configure" area. You may also be interested in [invisible tags.](https://support.malcolm.support/faqs/what-are-invisible-tags)

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories. You can add and manage the tags that are attached to each of your FAQs via the "configure" area. You may also be interested in [invisible tags.](https://support.malcolm.support/faqs/what-are-invisible-tags)

It can be very useful to give your users the option to save progress on a Workflow and come back to complete the rest later. It's especially helpful if a you have built a long multi-stage Workflow like an application form. You turn this feature on in MyMalcolm - go to the Configure screen of each individual Workflow. When turned on users will see an option to "Finish Later" at the bottom of each Workflow screen. When clicked this will bring up an overlay asking them to enter their email address. A unique link will then be emailed that when clicked will take the user back to the same stage of the Workflow they were previously at. If you need to retrieve these links (for example someone completing the form didn't receive or has lost the email with the resume link in) you can also get to the link via the Completions area of the Workflow section of MyMalcolm - click the link under "Resume link" to copy the URL your clipboard.

It can be very useful to give your users the option to save progress on a Workflow and come back to complete the rest later. It's especially helpful if a you have built a long multi-stage Workflow like an application form. You turn this feature on in MyMalcolm - go to the Configure screen of each individual Workflow. When turned on users will see an option to "Finish Later" at the bottom of each Workflow screen. When clicked this will bring up an overlay asking them to enter their email address. A unique link will then be emailed that when clicked will take the user back to the same stage of the Workflow they were previously at. If you need to retrieve these links (for example someone completing the form didn't receive or has lost the email with the resume link in) you can also get to the link via the Completions area of the Workflow section of MyMalcolm - click the link under "Resume link" to copy the URL your clipboard.

Some top tips for writing a good Frequently Asked Question (FAQ) include: * Think like your customers and try to phrase your title in a way a real customer would ask you a question * Use the brief summary area to provide the initial answer - this is what customers will see in search results and when browsing FAQs * For the full answer you can repeat the Brief Summary information but go into more detail * Try and be concise and punchy with your answer - it can be useful to break up the text with subheadings and bullet points * Don't repeat information if it's available elsewhere - better to link to that information! For example if you have an FAQ answering "What times are you open?" and your opening hours are on your main website your answer can simply be "Our opening hours can be seen on our website here" and you can add a link * If you have images or media (eg a YouTube video) that can help with an answer don't be afraid to include it in your answer - Malcolm! fully supports this and customers love it! * Remember to use tags and categories as that will help your customer find their way to the FAQ * Use the feedback option in Malcolm! as that will let customers tell you if the content is useful or not. Regularly review the feedback you get in MyMalcolm!

Some top tips for writing a good Frequently Asked Question (FAQ) include: * Think like your customers and try to phrase your title in a way a real customer would ask you a question * Use the brief summary area to provide the initial answer - this is what customers will see in search results and when browsing FAQs * For the full answer you can repeat the Brief Summary information but go into more detail * Try and be concise and punchy with your answer - it can be useful to break up the text with subheadings and bullet points * Don't repeat information if it's available elsewhere - better to link to that information! For example if you have an FAQ answering "What times are you open?" and your opening hours are on your main website your answer can simply be "Our opening hours can be seen on our website here" and you can add a link * If you have images or media (eg a YouTube video) that can help with an answer don't be afraid to include it in your answer - Malcolm! fully supports this and customers love it! * Remember to use tags and categories as that will help your customer find their way to the FAQ * Use the feedback option in Malcolm! as that will let customers tell you if the content is useful or not. Regularly review the feedback you get in MyMalcolm!

Every instance of Malcolm! comes complete with a hosted hub. But you might not want to use it and may prefer to turn it off. No problem! To turn off your hosted hub go the settings section of MyMalcolm, then select "visibility" in the vertical left hand navigation. You can then select "Disable the instance Hosted Hub" Once disabled, any traffic hitting your Hosted Hub URL will see a 403 error. If you'd prefer to redirect that traffic somewhere else you can do this by selecting "Advanced" in the vertical left hand navigation then entering your redirect URL.

Every instance of Malcolm! comes complete with a hosted hub. But you might not want to use it and may prefer to turn it off. No problem! To turn off your hosted hub go the settings section of MyMalcolm, then select "visibility" in the vertical left hand navigation. You can then select "Disable the instance Hosted Hub" Once disabled, any traffic hitting your Hosted Hub URL will see a 403 error. If you'd prefer to redirect that traffic somewhere else you can do this by selecting "Advanced" in the vertical left hand navigation then entering your redirect URL.

The Settings Section of MyMalcolm offers a variety of configuration options for your Instance. Within this section you can change the following things: * The name and description of your Instance (this is seen within MyMalcolm by other Team members) * The subdomain used for your Malcolm! Instance and/or setup your own custom domain * Manage third party Javascript tracking tags * Turn the Hosted Hub off/on and configure whether it appears in search engines * Turn approvals off/on * Redirect base URL if Hosted Hub not used * Transfer Instance ownership to someone else * Delete your Instance * Turn FAQs on/off * Turn Workflows on/off * Manage your Integration credentials

The Settings Section of MyMalcolm offers a variety of configuration options for your Instance. Within this section you can change the following things: * The name and description of your Instance (this is seen within MyMalcolm by other Team members) * The subdomain used for your Malcolm! Instance and/or setup your own custom domain * Manage third party Javascript tracking tags * Turn the Hosted Hub off/on and configure whether it appears in search engines * Turn approvals off/on * Redirect base URL if Hosted Hub not used * Transfer Instance ownership to someone else * Delete your Instance * Turn FAQs on/off * Turn Workflows on/off * Manage your Integration credentials

You can choose the time zone your Malcolm! instance runs in MyMalcolm via Settings / Instance / General. When you select times/dates in MyMalcolm eg for things like scheduled publishing these should reflect the time zone of the instance rather than your local time zone (which might be different). Similarly when you export data and receive email alerts from Malcolm! these will reflect the instance time zone.

You can choose the time zone your Malcolm! instance runs in MyMalcolm via Settings / Instance / General. When you select times/dates in MyMalcolm eg for things like scheduled publishing these should reflect the time zone of the instance rather than your local time zone (which might be different). Similarly when you export data and receive email alerts from Malcolm! these will reflect the instance time zone.

If you want to leave an instance you can ask the owner of any instance(s) you are a member of to remove you. If you are the owner of an instance and you wish to delete that instance you can do this via MyMalcolm (in the Settings section). If you no longer wish to be responsible for an instance but you want the instance to live on you can transfer ownership to somebody else via the settings section of MyMalcolm. The new owner must agree to take over responsibility for the instance. Remember that billing belongs to an instance so you may wish to update the billing details of an instance before you transfer it to someone else . If you want to delete your user account please [contact us](https://malcolm.support/contact). We are always sorry to see people leave Malcolm! so if there is a particular reason or issue that is causing you to leave and you think we might be able to help please do [contact us](https://malcolm.support/contact) and let us know.

If you want to leave an instance you can ask the owner of any instance(s) you are a member of to remove you. If you are the owner of an instance and you wish to delete that instance you can do this via MyMalcolm (in the Settings section). If you no longer wish to be responsible for an instance but you want the instance to live on you can transfer ownership to somebody else via the settings section of MyMalcolm. The new owner must agree to take over responsibility for the instance. Remember that billing belongs to an instance so you may wish to update the billing details of an instance before you transfer it to someone else . If you want to delete your user account please [contact us](https://malcolm.support/contact). We are always sorry to see people leave Malcolm! so if there is a particular reason or issue that is causing you to leave and you think we might be able to help please do [contact us](https://malcolm.support/contact) and let us know.

**What is GDPR?** "GDPR" refers to The General Data Protection Regulation 2016/679. This is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA areas. **How does it apply to Malcolm?** Malcolm! collects, stores and processes data about our own customers - people signing up to Malcolm! and creating and managing instances. We may also - via Workflows - collect, store, process and transfer data about your customers. When talking about GDPR it is important to understand the concept of the Data Controller and the Data Processor. * The **Data Controller** determines the purposes for which and the means by which personal data is processed * The **Data Processor** processes personal data only on behalf of the controller. **Is Malcolm! the Data Controller or the Data Processor?** In the context of information about our own customers, eg people who sign up for Malcolm! accounts and manage Instances we are the Data Controller. In the context of information about your customers, eg information that is collected on your behalf via Workflows you create in Malcolm! we are the Data Processor only. You - as the Data Controller - have the obligation to ensure you are acting lawfully in accordance with the GDPR legislation. **What does all this mean?** When you sign up to Malcolm! you agree to our [Terms of Service](https://malcolm.support/terms) and our [Privacy Policy](https://malcolm.support/privacy) which detail how we handle your data. By agreeing you give us your consent. It is important that when you collect, store, process and potentially transfer (via Integrations or Exports) data from your own customers via a Malcolm! Workflow you have your customers consent to do this. Most companies handle this via provisions in their Privacy Policy and/or Terms and Conditions around data processing which their customers agree to. **It is therefore good practice to include a check box in your Workflows that reminds customers of your Privacy Policy and their continuing agreement of it and/or confirms their consent for you to collect and process their information** **Further Questions** If you have further questions about GDPR or wish to contact our Data Protection Officer [you can contact us here](https://malcolm.support/contact). [You can find out more about GDPR here. ](https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/)

**What is GDPR?** "GDPR" refers to The General Data Protection Regulation 2016/679. This is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA areas. **How does it apply to Malcolm?** Malcolm! collects, stores and processes data about our own customers - people signing up to Malcolm! and creating and managing instances. We may also - via Workflows - collect, store, process and transfer data about your customers. When talking about GDPR it is important to understand the concept of the Data Controller and the Data Processor. * The **Data Controller** determines the purposes for which and the means by which personal data is processed * The **Data Processor** processes personal data only on behalf of the controller. **Is Malcolm! the Data Controller or the Data Processor?** In the context of information about our own customers, eg people who sign up for Malcolm! accounts and manage Instances we are the Data Controller. In the context of information about your customers, eg information that is collected on your behalf via Workflows you create in Malcolm! we are the Data Processor only. You - as the Data Controller - have the obligation to ensure you are acting lawfully in accordance with the GDPR legislation. **What does all this mean?** When you sign up to Malcolm! you agree to our [Terms of Service](https://malcolm.support/terms) and our [Privacy Policy](https://malcolm.support/privacy) which detail how we handle your data. By agreeing you give us your consent. It is important that when you collect, store, process and potentially transfer (via Integrations or Exports) data from your own customers via a Malcolm! Workflow you have your customers consent to do this. Most companies handle this via provisions in their Privacy Policy and/or Terms and Conditions around data processing which their customers agree to. **It is therefore good practice to include a check box in your Workflows that reminds customers of your Privacy Policy and their continuing agreement of it and/or confirms their consent for you to collect and process their information** **Further Questions** If you have further questions about GDPR or wish to contact our Data Protection Officer [you can contact us here](https://malcolm.support/contact). [You can find out more about GDPR here. ](https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/)

You can download an invoice / receipt for each payment you've made to us in the Billing Section of MyMalcolm. Select "invoices / receipts" in the left hand vertical navigation and then click the icon on the right of each row to download the invoice / receipt associated with each payment. If you have paid VAT as part of the payment we've taken from your card your invoice / receipt will show a breakdown of this. [For more information about Malcolm! and VAT see this question. ](https://support.malcolm.support/faqs/do-i-need-to-pay-vat)

You can download an invoice / receipt for each payment you've made to us in the Billing Section of MyMalcolm. Select "invoices / receipts" in the left hand vertical navigation and then click the icon on the right of each row to download the invoice / receipt associated with each payment. If you have paid VAT as part of the payment we've taken from your card your invoice / receipt will show a breakdown of this. [For more information about Malcolm! and VAT see this question. ](https://support.malcolm.support/faqs/do-i-need-to-pay-vat)