Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse
If you can't find the answer you need request support from Team Malcolm! and we'll be happy to help!
Help us make Malcolm! better and better - we'd love to hear your feedback and/or ideas for new features
All team members will receive an email.
Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.
Yes you can - more info here.
Labels help you organise your FAQs or Workflows in your Library.
You can do this in settings.
Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.
Categories offer a way of organising your FAQs.
Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.
Yes, you can turn this off on a per FAQ or a global basis
You can do this via the settings area of MyMalcolm
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here