How can we help?

Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

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How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

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How do I hide an FAQ?

You can change the visibility of an individual FAQ within that FAQ's Configure section

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What are labels in MyMalcolm?

Labels help you organise your FAQs or Workflows in your Library.

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What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

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What is MyMalcolm?

MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/

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How many instances can I have?

There is no limit to the number of Malcolm! instances your user account can be attached to.

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How does Password Protection of Content (FAQs or Workflows) work?

Find a summary of how to password protect your content and/or your Hosted Hub here

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Where is Malcolm! hosted?

Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.

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What can I change in the Settings Section of MyMalcolm?

Lots of things can be configured or changed in this area

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