How can we help?

Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

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How do I cancel Malcolm?

You can delete your instance or change the plan it's on anytime via MyMalcolm

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What does Malcolm! cost?

We offer three types of plan and pricing.

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What are Tags in FAQs?

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

MyMalcolm tags
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What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

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How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

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What is MyMalcolm?

MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/

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How do I leave Malcolm?

You can delete your instances via MyMalcolm or ask the owner of any instances you are a member of to remove you.

delete MyMalcolm
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What are Categories in FAQs?

Categories offer a way of organising your FAQs.

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What can I change or customise in the Brand Section?

You can change lots of things in this area, plus store and manage different configurations of design, content and layout.

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