The Share section of MyMalcolm gives you tools to embed and share content from Malcolm! into your existing websites, applications and social spaces. You can bring content from Malcolm! directly into your current website via embeds. Choose the content you want to embed and how you want it displayed and we'll give you some code. Inserting that code into your current website will load in your content from Malcolm! You can embed individual FAQs or Workflows, create custom widgets that can pull in things like search results, category listings, all content by a particular author, recent content, tagged content, most popular content and much more. If you don't have a website or you want to group all your Malcolm! content together you can use our Hosted Hub. We also have a plugin for Wordpress. In addition to the above customers on our Enterprise plans have full access to our API which means they can pull from and push content to Malcolm! in a variety of ways - please speak to your account manager for more details.

The Share section of MyMalcolm gives you tools to embed and share content from Malcolm! into your existing websites, applications and social spaces. You can bring content from Malcolm! directly into your current website via embeds. Choose the content you want to embed and how you want it displayed and we'll give you some code. Inserting that code into your current website will load in your content from Malcolm! You can embed individual FAQs or Workflows, create custom widgets that can pull in things like search results, category listings, all content by a particular author, recent content, tagged content, most popular content and much more. If you don't have a website or you want to group all your Malcolm! content together you can use our Hosted Hub. We also have a plugin for Wordpress. In addition to the above customers on our Enterprise plans have full access to our API which means they can pull from and push content to Malcolm! in a variety of ways - please speak to your account manager for more details.

The FAQ section is of MyMalcolm is where you create and manage your FAQ content. Within the FAQ section there are several different areas: * **Overview:** here you can see statistics on the number of views, searches and feedbacks on your collection of FAQs. You can also see your highest rated FAQs and the top searches. You can vary the time period these statistics refer to by adjusting the drop down towards the top left of the graphs. * **Library:** this is where you can access and manage all the individual FAQ's that you have created or are in the process of creating. There are a variety of display, search, sort and filter options on this screen. You can also mark FAQs as favourites, apply labels and select multiple FAQs to do bulk editing. * **Feedback:** on this screen you can sell all the feedback that has been submitted by your customers on your FAQs * **Activity:** here you can see an audit trail of all FAQ activity by you and other members of your Team * **Authors:** create and manage the public authors of your FAQs here - these are shown as part of the FAQ details (or "meta") that your customers can see. * **Categories:** Create and manage categories here. Your FAQ's can live in one or more Category. Categories enable you to organise your FAQs into logical groups around topics that make sense to your business, for example you could group FAQs around products or services or locations. Customers can browse FAQ's by category. * **Labels:** Labels are free form text descriptions that you can attach to particular FAQs in your Library. They can help you organise your FAQs. Labels are seen by you and your instance team members only - they aren't seen by your customers. * **Tags:** Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

The FAQ section is of MyMalcolm is where you create and manage your FAQ content. Within the FAQ section there are several different areas: * **Overview:** here you can see statistics on the number of views, searches and feedbacks on your collection of FAQs. You can also see your highest rated FAQs and the top searches. You can vary the time period these statistics refer to by adjusting the drop down towards the top left of the graphs. * **Library:** this is where you can access and manage all the individual FAQ's that you have created or are in the process of creating. There are a variety of display, search, sort and filter options on this screen. You can also mark FAQs as favourites, apply labels and select multiple FAQs to do bulk editing. * **Feedback:** on this screen you can sell all the feedback that has been submitted by your customers on your FAQs * **Activity:** here you can see an audit trail of all FAQ activity by you and other members of your Team * **Authors:** create and manage the public authors of your FAQs here - these are shown as part of the FAQ details (or "meta") that your customers can see. * **Categories:** Create and manage categories here. Your FAQ's can live in one or more Category. Categories enable you to organise your FAQs into logical groups around topics that make sense to your business, for example you could group FAQs around products or services or locations. Customers can browse FAQ's by category. * **Labels:** Labels are free form text descriptions that you can attach to particular FAQs in your Library. They can help you organise your FAQs. Labels are seen by you and your instance team members only - they aren't seen by your customers. * **Tags:** Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

Within Malcolm! you can choose the title of your FAQs and Workflows, but you may want to use Malcolm! in a way where the terminology "FAQs" and "Workflows" doesn't make sense. For example you might want to rename FAQs "Policies" or "Help Articles". You might want to rename Workflows "Requests" or "Tasks". This is no problem - you can rename both things in the Brand section of MyMalcolm. Edit your chosen theme, then navigate to the "FAQ" and "Workflow" section in the vertical side navigation. MyMalcolm will still refer to FAQs and Workflows but any references your users see will be updated to the value you set above.

Within Malcolm! you can choose the title of your FAQs and Workflows, but you may want to use Malcolm! in a way where the terminology "FAQs" and "Workflows" doesn't make sense. For example you might want to rename FAQs "Policies" or "Help Articles". You might want to rename Workflows "Requests" or "Tasks". This is no problem - you can rename both things in the Brand section of MyMalcolm. Edit your chosen theme, then navigate to the "FAQ" and "Workflow" section in the vertical side navigation. MyMalcolm will still refer to FAQs and Workflows but any references your users see will be updated to the value you set above.

Related FAQs are auto-generated and be default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list. You can choose to force the Related FAQs to use tags or just the category by updating the setting in MyMalcolm / Settings / FAQs:

Related FAQs are auto-generated and be default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list. You can choose to force the Related FAQs to use tags or just the category by updating the setting in MyMalcolm / Settings / FAQs:

Yes, the best way to do this is via an external host like YouTube or Vimeo. [Find out more here. ](https://support.malcolm.support/faqs/can-i-embed-youtube-or-vimeo-videos-in-my-faqs)

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial. These are: * You are limited to 5 FAQs * You are limited to 1 Workflow * Your file uploads are limited to a total of 50MB. If you sign up to a plan via the Billing section of MyMalcolm your restrictions will be lifted.

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial. These are: * You are limited to 5 FAQs * You are limited to 1 Workflow * Your file uploads are limited to a total of 50MB. If you sign up to a plan via the Billing section of MyMalcolm your restrictions will be lifted.

If you are using Google Tag Manager on a site or application it is very easy to deploy the Malcolm! widget into that property via GTM. Here is a step by step guide: 1. Set up your widget in the Share section of MyMalcolm ([there is a guide here](https://support.malcolm.support/faqs/what-is-the-malcolm-widget)) and copy the embed code to your clipboard 2. In GTM click "Add a new Tag" 3. In Tag Configuration select a "custom HTML" tag type 4. Paste in the embed code from your clipboard 5. You don't need to support document.write 6. For your trigger use page view on all pages (assuming you want the widget to appear on all pages)

If you are using Google Tag Manager on a site or application it is very easy to deploy the Malcolm! widget into that property via GTM. Here is a step by step guide: 1. Set up your widget in the Share section of MyMalcolm ([there is a guide here](https://support.malcolm.support/faqs/what-is-the-malcolm-widget)) and copy the embed code to your clipboard 2. In GTM click "Add a new Tag" 3. In Tag Configuration select a "custom HTML" tag type 4. Paste in the embed code from your clipboard 5. You don't need to support document.write 6. For your trigger use page view on all pages (assuming you want the widget to appear on all pages)

If you've set up an embed but can't see it check these things: * Have you implemented the tags correctly? Double check the tag install instructions * Is the embed published? If it’s not published it won’t show * If you are using them check your URL rules - the rule type could be too strict (e.g. URL is exactly xxx rather than URL starts with xxx) - if you are testing on a dev or test URL you can add this within the URL rule section * Check the scheduling - if there’s a schedule to only show the embed on certain days and/or between certain times that may be having an effect * If you are testing on mobile check you've not disallowed the emded showing on mobile If you are still having problems please [open a support ticket](https://support.malcolm.support/workflows/submit-support-ticket) and we'll help!

If you've set up an embed but can't see it check these things: * Have you implemented the tags correctly? Double check the tag install instructions * Is the embed published? If it’s not published it won’t show * If you are using them check your URL rules - the rule type could be too strict (e.g. URL is exactly xxx rather than URL starts with xxx) - if you are testing on a dev or test URL you can add this within the URL rule section * Check the scheduling - if there’s a schedule to only show the embed on certain days and/or between certain times that may be having an effect * If you are testing on mobile check you've not disallowed the emded showing on mobile If you are still having problems please [open a support ticket](https://support.malcolm.support/workflows/submit-support-ticket) and we'll help!

You can do this via the Team section of MyMalcolm. Click on a user name and you will see their activity within the instance. You can apply filters to this information via the filter icon.

You can change the visibility of an individual FAQ within that FAQ's Configure section Browse to the FAQ in question via the Library, select it and then go to the Configure section, then Visibility. Here you have the following options: * Set as visible on your site and search engines (default) * Set as visible on your site but hidden from search engines * Set as hidden from your site and search engines

You can change the visibility of an individual FAQ within that FAQ's Configure section Browse to the FAQ in question via the Library, select it and then go to the Configure section, then Visibility. Here you have the following options: * Set as visible on your site and search engines (default) * Set as visible on your site but hidden from search engines * Set as hidden from your site and search engines

Home - Malcolm! Help & Support - browse our Frequently Asked Questions and support articles

What is the Share section in MyMalcolm for / how does it work?

The Share section of MyMalcolm gives you tools to embed and share content from Malcolm! into your existing websites, applications and social spaces. If you don't have a website or you want to group all your Malcolm! content together you can use our Hosted Hub.

embed MyMalcolm overview

80% found this useful

Can you give me an overview of the FAQ section of MyMalcolm?

The FAQ section is where you create and manage your FAQ content

MyMalcolm overview

100% found this useful

Can I change the terminology/rename FAQs and/or Workflows?

Yes, as well as being able to change the actual content you can also rename what Malcolm! calls FAQs and Workflows

branding content

60% found this useful

How are Related FAQs determined and can I change this?

Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.

MyMalcolm tags

100% found this useful

Can I put videos in my FAQs?

Yes, the best way to do this is via an external host like YouTube or Vimeo.

embed video

100% found this useful

Does the free trial have any restrictions?

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.

introduction overview trial

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Can I put Malcolm! Widget code into another site via Google Tag Manager?

Yes you can. Here is a step by step guide.

tags widget

100% found this useful

Why is my embed not showing?

Check these things!

embed MyMalcolm

100% found this useful

How can I review the activities of other Team members on my Instance?

You can do this via the Team section of MyMalcolm.

MyMalcolm

Not yet rated

How do I hide an FAQ?

You can change the visibility of an individual FAQ within that FAQ's Configure section

content MyMalcolm

100% found this useful

How can we help?

Using Malcolm! and need help?

What do you think of Malcolm?

What is the Share section in MyMalcolm for / how does it work?

Can you give me an overview of the FAQ section of MyMalcolm?

Can I change the terminology/rename FAQs and/or Workflows?

How are Related FAQs determined and can I change this?

Can I put videos in my FAQs?

Does the free trial have any restrictions?

Can I put Malcolm! Widget code into another site via Google Tag Manager?

Why is my embed not showing?

How can I review the activities of other Team members on my Instance?

How do I hide an FAQ?

Using Malcolm! and need help?

What do you think of Malcolm?

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