Yes, the best way to do this is via an external host like YouTube or Vimeo. [Find out more here. ](https://support.malcolm.support/faqs/can-i-embed-youtube-or-vimeo-videos-in-my-faqs)

You can export all data that has been submitted to your Workflow anytime via MyMalcolm. To do this go to the individual Workflow via the Library in the Workflow section of MyMalcolm. Then in Analyse select Exports. Choose whether you want any uploaded files to also be included and also if you'd like to include partially completed Workflows. Your Export will then be generated and will be available to download from this area soon - normally within a few minutes - you'll be emailed when it's ready. Exports are in .csv format (with options to include any uploaded files and also an option to include part completed / abandoned completions)

You can export all data that has been submitted to your Workflow anytime via MyMalcolm. To do this go to the individual Workflow via the Library in the Workflow section of MyMalcolm. Then in Analyse select Exports. Choose whether you want any uploaded files to also be included and also if you'd like to include partially completed Workflows. Your Export will then be generated and will be available to download from this area soon - normally within a few minutes - you'll be emailed when it's ready. Exports are in .csv format (with options to include any uploaded files and also an option to include part completed / abandoned completions)

It can be very useful to give your users the option to save progress on a Workflow and come back to complete the rest later. It's especially helpful if a you have built a long multi-stage Workflow like an application form. You turn this feature on in MyMalcolm - go to the Configure screen of each individual Workflow. When turned on users will see an option to "Finish Later" at the bottom of each Workflow screen. When clicked this will bring up an overlay asking them to enter their email address. A unique link will then be emailed that when clicked will take the user back to the same stage of the Workflow they were previously at. If you need to retrieve these links (for example someone completing the form didn't receive or has lost the email with the resume link in) you can also get to the link via the Completions area of the Workflow section of MyMalcolm - click the link under "Resume link" to copy the URL your clipboard.

It can be very useful to give your users the option to save progress on a Workflow and come back to complete the rest later. It's especially helpful if a you have built a long multi-stage Workflow like an application form. You turn this feature on in MyMalcolm - go to the Configure screen of each individual Workflow. When turned on users will see an option to "Finish Later" at the bottom of each Workflow screen. When clicked this will bring up an overlay asking them to enter their email address. A unique link will then be emailed that when clicked will take the user back to the same stage of the Workflow they were previously at. If you need to retrieve these links (for example someone completing the form didn't receive or has lost the email with the resume link in) you can also get to the link via the Completions area of the Workflow section of MyMalcolm - click the link under "Resume link" to copy the URL your clipboard.

Invisible tags are a useful way you can influence search results. Like normal tags they will contribute to search ranking of an FAQ, but they won't be shown on the front-end to your users. If you therefore want a particular phrase to return a particular FAQ but your content doesn't feature that phrase or is being out ranked by another FAQ invisible tags can help. You can make current tags invisible or set up new invisible tags in MyMalcolm via FAQs / Tags: You then apply tags as usual via the configure area of the individual FAQ:

Invisible tags are a useful way you can influence search results. Like normal tags they will contribute to search ranking of an FAQ, but they won't be shown on the front-end to your users. If you therefore want a particular phrase to return a particular FAQ but your content doesn't feature that phrase or is being out ranked by another FAQ invisible tags can help. You can make current tags invisible or set up new invisible tags in MyMalcolm via FAQs / Tags: You then apply tags as usual via the configure area of the individual FAQ:

Some top tips for writing a good Frequently Asked Question (FAQ) include: * Think like your customers and try to phrase your title in a way a real customer would ask you a question * Use the brief summary area to provide the initial answer - this is what customers will see in search results and when browsing FAQs * For the full answer you can repeat the Brief Summary information but go into more detail * Try and be concise and punchy with your answer - it can be useful to break up the text with subheadings and bullet points * Don't repeat information if it's available elsewhere - better to link to that information! For example if you have an FAQ answering "What times are you open?" and your opening hours are on your main website your answer can simply be "Our opening hours can be seen on our website here" and you can add a link * If you have images or media (eg a YouTube video) that can help with an answer don't be afraid to include it in your answer - Malcolm! fully supports this and customers love it! * Remember to use tags and categories as that will help your customer find their way to the FAQ * Use the feedback option in Malcolm! as that will let customers tell you if the content is useful or not. Regularly review the feedback you get in MyMalcolm!

Some top tips for writing a good Frequently Asked Question (FAQ) include: * Think like your customers and try to phrase your title in a way a real customer would ask you a question * Use the brief summary area to provide the initial answer - this is what customers will see in search results and when browsing FAQs * For the full answer you can repeat the Brief Summary information but go into more detail * Try and be concise and punchy with your answer - it can be useful to break up the text with subheadings and bullet points * Don't repeat information if it's available elsewhere - better to link to that information! For example if you have an FAQ answering "What times are you open?" and your opening hours are on your main website your answer can simply be "Our opening hours can be seen on our website here" and you can add a link * If you have images or media (eg a YouTube video) that can help with an answer don't be afraid to include it in your answer - Malcolm! fully supports this and customers love it! * Remember to use tags and categories as that will help your customer find their way to the FAQ * Use the feedback option in Malcolm! as that will let customers tell you if the content is useful or not. Regularly review the feedback you get in MyMalcolm!

The Settings Section of MyMalcolm offers a variety of configuration options for your Instance. Within this section you can change the following things: * The name and description of your Instance (this is seen within MyMalcolm by other Team members) * The subdomain used for your Malcolm! Instance and/or setup your own custom domain * Manage third party Javascript tracking tags * Turn the Hosted Hub off/on and configure whether it appears in search engines * Turn approvals off/on * Redirect base URL if Hosted Hub not used * Transfer Instance ownership to someone else * Delete your Instance * Turn FAQs on/off * Turn Workflows on/off * Manage your Integration credentials

The Settings Section of MyMalcolm offers a variety of configuration options for your Instance. Within this section you can change the following things: * The name and description of your Instance (this is seen within MyMalcolm by other Team members) * The subdomain used for your Malcolm! Instance and/or setup your own custom domain * Manage third party Javascript tracking tags * Turn the Hosted Hub off/on and configure whether it appears in search engines * Turn approvals off/on * Redirect base URL if Hosted Hub not used * Transfer Instance ownership to someone else * Delete your Instance * Turn FAQs on/off * Turn Workflows on/off * Manage your Integration credentials

On Team or Enterprise plans you can invite additional Team members to your instance. To do this go to the Team Section and click "Invite Team Members" towards the top right. You can then enter an email address and choose a role. The available roles include: * Editor: create and edit FAQs and Workflows * Publisher: as editor but also the ability to publish and approve FAQs and Workflows * Administrator: as Publisher but also access to Instance Billing, Settings, Brand and Team. Once a user has accepted your invitation and is active on your instance you can edit and refine their privileges further by clicking on their name, then selecting privileges.

On Team or Enterprise plans you can invite additional Team members to your instance. To do this go to the Team Section and click "Invite Team Members" towards the top right. You can then enter an email address and choose a role. The available roles include: * Editor: create and edit FAQs and Workflows * Publisher: as editor but also the ability to publish and approve FAQs and Workflows * Administrator: as Publisher but also access to Instance Billing, Settings, Brand and Team. Once a user has accepted your invitation and is active on your instance you can edit and refine their privileges further by clicking on their name, then selecting privileges.

You can download an invoice / receipt for each payment you've made to us in the Billing Section of MyMalcolm. Select "invoices / receipts" in the left hand vertical navigation and then click the icon on the right of each row to download the invoice / receipt associated with each payment. If you have paid VAT as part of the payment we've taken from your card your invoice / receipt will show a breakdown of this. [For more information about Malcolm! and VAT see this question. ](https://support.malcolm.support/faqs/do-i-need-to-pay-vat)

You can download an invoice / receipt for each payment you've made to us in the Billing Section of MyMalcolm. Select "invoices / receipts" in the left hand vertical navigation and then click the icon on the right of each row to download the invoice / receipt associated with each payment. If you have paid VAT as part of the payment we've taken from your card your invoice / receipt will show a breakdown of this. [For more information about Malcolm! and VAT see this question. ](https://support.malcolm.support/faqs/do-i-need-to-pay-vat)

Malcolm! has primarily been designed around service interactions with users (eg answering their questions and taking them through a process) but we do have users who use Malcolm! in a more "marketing" or "content" based way eg to host content and/or take their users through forms to download content or register for something. If you want to use Malcolm! in this way it's worth remembering that you have full branding control ([more info here](https://support.malcolm.support/faqs/what-can-i-change-or-customise-in-the-brand-section)) and can even rename things like FAQ's and Workflows ([more info here](https://support.malcolm.support/faqs/can-i-change-the-terminologyrename-faqs-andor-workflows)). We do mark up FAQs content using [https://schema.org/Question](https://schema.org/Question) so if your content doesn't follow a question and answer format and you allow that content to be indexed by search engines it is possible you may see unexpected results in Google. [The Examples section on our website may give you some further ideas on how you could use Malcolm! ](https://malcolm.app/examples) If you want to go even further you might want to consider [contacting us](https://malcolm.app/contact) and having a chat. We do offer enterprise packages and bespoke development on top of the [Malcolm! Platform](https://malcolm.app/platform).

Malcolm! has primarily been designed around service interactions with users (eg answering their questions and taking them through a process) but we do have users who use Malcolm! in a more "marketing" or "content" based way eg to host content and/or take their users through forms to download content or register for something. If you want to use Malcolm! in this way it's worth remembering that you have full branding control ([more info here](https://support.malcolm.support/faqs/what-can-i-change-or-customise-in-the-brand-section)) and can even rename things like FAQ's and Workflows ([more info here](https://support.malcolm.support/faqs/can-i-change-the-terminologyrename-faqs-andor-workflows)). We do mark up FAQs content using [https://schema.org/Question](https://schema.org/Question) so if your content doesn't follow a question and answer format and you allow that content to be indexed by search engines it is possible you may see unexpected results in Google. [The Examples section on our website may give you some further ideas on how you could use Malcolm! ](https://malcolm.app/examples) If you want to go even further you might want to consider [contacting us](https://malcolm.app/contact) and having a chat. We do offer enterprise packages and bespoke development on top of the [Malcolm! Platform](https://malcolm.app/platform).

We offer four types of plan and pricing - [they can be viewed here. ](https://malcolm.support/pricing) We bill on a per instance basis - [you can read more about instances here. ](https://support.malcolm.support/faqs/what-is-an-instance)

We offer four types of plan and pricing - [they can be viewed here. ](https://malcolm.support/pricing) We bill on a per instance basis - [you can read more about instances here. ](https://support.malcolm.support/faqs/what-is-an-instance)