How is the removal of Company Personal Data handled?

Various processes and events for data deletion and purging happen once your account is closed.

How do I surface my Workflow into a floating widget?

You can do this in a few simple clicks!

embed tags
Not yet rated

How are Related FAQs determined and can I change this?

Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.

MyMalcolm tags
80% found this useful

How do I invite people to join my Instance team?

On Team or Enterprise plans you can invite additional Team members to your instance.

MyMalcolm team
100% found this useful

What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview
80% found this useful

How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

How do I cancel Malcolm?

You can delete your instance or change the plan it's on anytime via MyMalcolm

delete MyMalcolm plans
60% found this useful

Do you mark content up in Schema?

Yes, we mark up content in your hosted hub with Schema. Find our more here.

Can I put Malcolm! Widget code into another site via Google Tag Manager?

Yes you can. Here is a step by step guide.

tags widget
100% found this useful

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more