How can we help?
Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse
How do I cancel Malcolm?
You can delete your instance or change the plan it's on anytime via MyMalcolm
What does Malcolm! cost?
We offer three types of plan and pricing.
What are Tags in FAQs?
Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.
What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
How do I switch between Instances?
If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.
What is MyMalcolm?
MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/
How do I leave Malcolm?
You can delete your instances via MyMalcolm or ask the owner of any instances you are a member of to remove you.
What are Categories in FAQs?
Categories offer a way of organising your FAQs.
Can you create logos and branding for my Support Hub?
Yes. we can do this.
What can I change or customise in the Brand Section?
You can change lots of things in this area, plus store and manage different configurations of design, content and layout.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here
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