It is quick and easy to remove the Malcolm! branding and - if you want - replace it with your own. Here is how: **Hosted Hub** By default your Hosted Hub is Malcolm! branded. To change that: * In MyMalcolm go to the Brand section * Click "Themes" on the black sub navigation * The default Malcolm! theme will be selected. Click the "duplicate" icon (two squares overlapping). This will create a copy of the default theme called "Default copy" * Select the Default copy theme by clicking on it. Then click the "edit" icon (a pencil). * This brings up the edit theme interface. There are a huge amount of things you can change here. Use the left hand vertical navigation to browse all the possibilities. **Footer** Be default a "powered by Malcolm!" badge appears at the bottom of content. You can turn this off (and also add other footer content such as copyright notices etc) in the "Footer" section of the edit theme interface referenced above. **Domain** Finally don't forget you can easily configure Malcolm! to use your own domain or sub-domain. [For further details see this article.](https://support.malcolm.support/faqs/how-do-i-use-my-own-domain-or-sub-domain)

It is quick and easy to remove the Malcolm! branding and - if you want - replace it with your own. Here is how: **Hosted Hub** By default your Hosted Hub is Malcolm! branded. To change that: * In MyMalcolm go to the Brand section * Click "Themes" on the black sub navigation * The default Malcolm! theme will be selected. Click the "duplicate" icon (two squares overlapping). This will create a copy of the default theme called "Default copy" * Select the Default copy theme by clicking on it. Then click the "edit" icon (a pencil). * This brings up the edit theme interface. There are a huge amount of things you can change here. Use the left hand vertical navigation to browse all the possibilities. **Footer** Be default a "powered by Malcolm!" badge appears at the bottom of content. You can turn this off (and also add other footer content such as copyright notices etc) in the "Footer" section of the edit theme interface referenced above. **Domain** Finally don't forget you can easily configure Malcolm! to use your own domain or sub-domain. [For further details see this article.](https://support.malcolm.support/faqs/how-do-i-use-my-own-domain-or-sub-domain)

You can do this via MyMalcolm. Go to the Team Section and click on the user you wish to suspend or remove. The options to suspend or remove will then appear towards the top right of the screen.

Within Malcolm! you can choose the title of your FAQs and Workflows, but you may want to use Malcolm! in a way where the terminology "FAQs" and "Workflows" doesn't make sense. For example you might want to rename FAQs "Policies" or "Help Articles". You might want to rename Workflows "Requests" or "Tasks". This is no problem - you can rename both things in the Brand section of MyMalcolm. Edit your chosen theme, then navigate to the "FAQ" and "Workflow" section in the vertical side navigation. MyMalcolm will still refer to FAQs and Workflows but any references your users see will be updated to the value you set above.

Within Malcolm! you can choose the title of your FAQs and Workflows, but you may want to use Malcolm! in a way where the terminology "FAQs" and "Workflows" doesn't make sense. For example you might want to rename FAQs "Policies" or "Help Articles". You might want to rename Workflows "Requests" or "Tasks". This is no problem - you can rename both things in the Brand section of MyMalcolm. Edit your chosen theme, then navigate to the "FAQ" and "Workflow" section in the vertical side navigation. MyMalcolm will still refer to FAQs and Workflows but any references your users see will be updated to the value you set above.

Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems. We currently offer integrations with: * [Dropbox](http://www.dropbox.com) * [Mailchimp](http://www.mailchimp.com) * [Mandrill](http://www.mandrill.com) * [Twilio](http://www.twilio.com) * [Zendesk](http://www.zendesk.com) * and over 1,500 over apps via Zapier.com ([more info here](https://support.malcolm.support/faqs/how-do-i-use-zapier-to-connect-malcolm-to-other-applications-or-services-i-use)) **Configuring Integrations** Once you have created your Workflow, go to the Configure section and select Integrations. There you can link your third party accounts at our integration partners to your Malcolm! Instance by providing your credentials. Once your accounts are linked you can configure integrations with that partner and choose the data from your Workflow that is passed across. You can configure whether data is passed on every Workflow completion or only when certain conditions are met. It is possible to have multiple integrations so, for example, you could create a form which collected details from a new customer including a copy of their ID. You could then subscribe that new customer to a Mailchimp mailing list and store their uploaded ID documents in your Dropbox account by creating two integrations. **Customer Consent** A reminder that it is good practice - and in certain territories a legal requirement - to ensure that your customers actively consent to their data being passed to third party companies who, like Malcolm!, act as data processors on your behalf. You act as the data controller. Most companies handle this consent via provisions in their Privacy Policy which their customers agree to. It is good practice therefore to include a check box in your Workflows that reminds customers of your Privacy Policy and their continuing agreement of it. **Integration Failures** Sometimes integrations may fail. This could be for a variety of reasons, for example the integration partner's API's may be down and/or there may be a problem with your account at the third party provider (for example your Dropbox account may be over quota). Firstly don't worry re losing customer data - Malcolm! will always store any user submitted data so if there is a problem with an integration you won't lose any data. When a problem occurs we'll create a notification to let you know and periodically retry the integration. You can review the Integration logs and retry a failed integration event manually via MyMalcolm (navigate to the Workflow via Library then select Integration logs) **More Integrations coming soon!** We will be adding more and more integrations to Malcolm! in the coming months. If there is a particular integration you'd like us to add [please let us know! ](https://support.malcolm.support/workflows/feedback)

Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems. We currently offer integrations with: * [Dropbox](http://www.dropbox.com) * [Mailchimp](http://www.mailchimp.com) * [Mandrill](http://www.mandrill.com) * [Twilio](http://www.twilio.com) * [Zendesk](http://www.zendesk.com) * and over 1,500 over apps via Zapier.com ([more info here](https://support.malcolm.support/faqs/how-do-i-use-zapier-to-connect-malcolm-to-other-applications-or-services-i-use)) **Configuring Integrations** Once you have created your Workflow, go to the Configure section and select Integrations. There you can link your third party accounts at our integration partners to your Malcolm! Instance by providing your credentials. Once your accounts are linked you can configure integrations with that partner and choose the data from your Workflow that is passed across. You can configure whether data is passed on every Workflow completion or only when certain conditions are met. It is possible to have multiple integrations so, for example, you could create a form which collected details from a new customer including a copy of their ID. You could then subscribe that new customer to a Mailchimp mailing list and store their uploaded ID documents in your Dropbox account by creating two integrations. **Customer Consent** A reminder that it is good practice - and in certain territories a legal requirement - to ensure that your customers actively consent to their data being passed to third party companies who, like Malcolm!, act as data processors on your behalf. You act as the data controller. Most companies handle this consent via provisions in their Privacy Policy which their customers agree to. It is good practice therefore to include a check box in your Workflows that reminds customers of your Privacy Policy and their continuing agreement of it. **Integration Failures** Sometimes integrations may fail. This could be for a variety of reasons, for example the integration partner's API's may be down and/or there may be a problem with your account at the third party provider (for example your Dropbox account may be over quota). Firstly don't worry re losing customer data - Malcolm! will always store any user submitted data so if there is a problem with an integration you won't lose any data. When a problem occurs we'll create a notification to let you know and periodically retry the integration. You can review the Integration logs and retry a failed integration event manually via MyMalcolm (navigate to the Workflow via Library then select Integration logs) **More Integrations coming soon!** We will be adding more and more integrations to Malcolm! in the coming months. If there is a particular integration you'd like us to add [please let us know! ](https://support.malcolm.support/workflows/feedback)

The Media Section in MyMalcolm is a central place to manage images and other resources (eg PDF's) that you may wish to reference in your FAQs or use as part of the Brand customisation of your Malcolm! Hosted Hub. You can upload resources directly into the Media section and any resources you upload via the FAQ or Brand sections will also automatically be put into the Media Section.

The Media Section in MyMalcolm is a central place to manage images and other resources (eg PDF's) that you may wish to reference in your FAQs or use as part of the Brand customisation of your Malcolm! Hosted Hub. You can upload resources directly into the Media section and any resources you upload via the FAQ or Brand sections will also automatically be put into the Media Section.

MyMalcolm is comprehensive control panel area of Malcolm! where you can manage your instances. It is accessed at [https://my.malcolm.support/](https://my.malcolm.support/)

Malcolm! auto generates certain listings of FAQs such as most helpful, most popular, recently added and trending. If an FAQ is hidden ([see here for more info](https://support.malcolm.support/faqs/how-do-i-hide-an-faq) it won't be included in these listings but sometimes you may wish to exclude a regular non hidden FAQ from these listings. You can do this via in MyMalcolm via the individual FAQ's visibility settings (FAQs / Library / Configure / Visibility):

Malcolm! auto generates certain listings of FAQs such as most helpful, most popular, recently added and trending. If an FAQ is hidden ([see here for more info](https://support.malcolm.support/faqs/how-do-i-hide-an-faq) it won't be included in these listings but sometimes you may wish to exclude a regular non hidden FAQ from these listings. You can do this via in MyMalcolm via the individual FAQ's visibility settings (FAQs / Library / Configure / Visibility):

The Settings Section of MyMalcolm offers a variety of configuration options for your Instance. Within this section you can change the following things: * The name and description of your Instance (this is seen within MyMalcolm by other Team members) * The subdomain used for your Malcolm! Instance and/or setup your own custom domain * Manage third party Javascript tracking tags * Turn the Hosted Hub off/on and configure whether it appears in search engines * Turn approvals off/on * Redirect base URL if Hosted Hub not used * Transfer Instance ownership to someone else * Delete your Instance * Turn FAQs on/off * Turn Workflows on/off * Manage your Integration credentials

The Settings Section of MyMalcolm offers a variety of configuration options for your Instance. Within this section you can change the following things: * The name and description of your Instance (this is seen within MyMalcolm by other Team members) * The subdomain used for your Malcolm! Instance and/or setup your own custom domain * Manage third party Javascript tracking tags * Turn the Hosted Hub off/on and configure whether it appears in search engines * Turn approvals off/on * Redirect base URL if Hosted Hub not used * Transfer Instance ownership to someone else * Delete your Instance * Turn FAQs on/off * Turn Workflows on/off * Manage your Integration credentials

You can export all data that has been submitted to your Workflow anytime via MyMalcolm. To do this go to the individual Workflow via the Library in the Workflow section of MyMalcolm. Then in Analyse select Exports. Choose whether you want any uploaded files to also be included and also if you'd like to include partially completed Workflows. Your Export will then be generated and will be available to download from this area soon - normally within a few minutes - you'll be emailed when it's ready.

You can export all data that has been submitted to your Workflow anytime via MyMalcolm. To do this go to the individual Workflow via the Library in the Workflow section of MyMalcolm. Then in Analyse select Exports. Choose whether you want any uploaded files to also be included and also if you'd like to include partially completed Workflows. Your Export will then be generated and will be available to download from this area soon - normally within a few minutes - you'll be emailed when it's ready.

Malcolm! billing is based on Instances. [You can read more about Instances here](https://support.malcolm.support/faqs/what-is-an-instance) [You can see our pricing here. ](https://malcolm.support/pricing) [You can read more about VAT and how we apply it here. ](https://support.malcolm.support/faqs/do-i-need-to-pay-vat) We currently bill in UK Pound Sterling only so if you are not UK based your debit or credit card provider will convert this into your local currency. In 2019 we do plan to offer billing in US Dollars and Euros. At the time of writing we accept Visa and Mastercard. American Express should be accepted very soon. We also accept Paypal. We don't currently accept Bitcoin :-) Micro and Team plans are paid monthly in advance. When you trial ends (or if you end your trial early and [remove the restrictions](https://support.malcolm.support/faqs/does-the-free-trial-have-any-restrictions)) we'll ask for your card details and every month we will automatically take payment unless you cancel. If your card expires or the payment fails we will send you a number of automated emails to ask you to update your details. If no action is taken after a grace period we will stop serving your content (ie your FAQ's and Workflows) and after a further grace period we will delete your Instance. Enterprise plans are more bespoke in nature and are negotiated on a per client basis. These can also be paid by credit or debit card but it's more typical for clients to pay quarterly or annually via invoice and bank transfers.

Malcolm! billing is based on Instances. [You can read more about Instances here](https://support.malcolm.support/faqs/what-is-an-instance) [You can see our pricing here. ](https://malcolm.support/pricing) [You can read more about VAT and how we apply it here. ](https://support.malcolm.support/faqs/do-i-need-to-pay-vat) We currently bill in UK Pound Sterling only so if you are not UK based your debit or credit card provider will convert this into your local currency. In 2019 we do plan to offer billing in US Dollars and Euros. At the time of writing we accept Visa and Mastercard. American Express should be accepted very soon. We also accept Paypal. We don't currently accept Bitcoin :-) Micro and Team plans are paid monthly in advance. When you trial ends (or if you end your trial early and [remove the restrictions](https://support.malcolm.support/faqs/does-the-free-trial-have-any-restrictions)) we'll ask for your card details and every month we will automatically take payment unless you cancel. If your card expires or the payment fails we will send you a number of automated emails to ask you to update your details. If no action is taken after a grace period we will stop serving your content (ie your FAQ's and Workflows) and after a further grace period we will delete your Instance. Enterprise plans are more bespoke in nature and are negotiated on a per client basis. These can also be paid by credit or debit card but it's more typical for clients to pay quarterly or annually via invoice and bank transfers.