How do I suspend or remove team members from my Instance?
You can do this via MyMalcolm.
How do I switch between Instances?
If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.
How do I hide an FAQ?
You can change the visibility of an individual FAQ within that FAQ's Configure section
What are labels in MyMalcolm?
Labels help you organise your FAQs or Workflows in your Library.
What is an Instance?
An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.
What is MyMalcolm?
MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/
How many instances can I have?
There is no limit to the number of Malcolm! instances your user account can be attached to.
How does Password Protection of Content (FAQs or Workflows) work?
Find a summary of how to password protect your content and/or your Hosted Hub here
Where is Malcolm! hosted?
Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.
What can I change in the Settings Section of MyMalcolm?
Lots of things can be configured or changed in this area
