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How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

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How do I create routing via rules / logic flows in a Workflow?

You can create complex multi-step user journeys / forms easily via this feature.

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What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

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Can I set Workflow values in a URL?

Yes - this is one of the features that makes Malcolm! Workflows super powerful!

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What does Malcolm! cost?

We offer three types of plan and pricing.

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How do I build a Workflow?

You can build a Workflow quickly via the Workflow Builder in MyMalcolm

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How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

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How do I embed a Workflow into my website?

It's quick and easy to embed a Workflow into your website or app.

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