How can we help?

Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

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What are Categories in FAQs?

Categories offer a way of organising your FAQs.

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Who created Malcolm?

Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.

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How do I pay for Malcolm?

For our Micro and Team plans you pay by monthly credit or debit card payment.

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What is the Share Section in MyMalcolm for?

The Share Section gives you tools to embed and share content from Malcolm! into your existing web properties.

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What does Malcolm! cost?

We offer three types of plan and pricing.

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How do I sign up?

You can sign up and create a Malcolm! user account by filling in the registration form.

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How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

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How do drafts, versions, publishing and approvals of FAQs work?

Malcolm! has an inbuilt versioning system and optional scheduled publishing and approval functionality.

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