Most popular results
What are Tags in FAQs?
Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.
How are Related FAQs determined and can I change this?
Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.
How does Password Protection of Content (FAQs or Workflows) work?
Find a summary of how to password protect your content and/or your Hosted Hub here
How is the removal of Company Personal Data handled?
Various processes and events for data deletion and purging happen once your account is closed.
Can I turn off automatic email alerts?
Yes, you can!
Can I change the branding in the emails Malcolm! sends my customers?
Yes, you can edit the look and feel of these emails
How do I build a Workflow?
You can build a Workflow quickly via the Workflow Builder in MyMalcolm
What are Integrations?
Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.
Do I need to pay VAT?
Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.
Can I pass secure values into Malcolm! Workflows via the URL?
Yes you can! Malcolm! now supports passing encrypted URL query values into your Workflows.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Hey there!
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here