How can we help?

Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

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How do I change my Plan?

You can do this from the Billing Section of MyMalcolm

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How do I sign up?

You can sign up and create a Malcolm! user account by filling in the registration form.

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Do I need to pay VAT?

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.

eu payment vat
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How do I use my own domain or sub-domain for my Support Hub?

You can configure this in the Settings section of MyMalcolm.

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What is the Media Section in MyMalcolm?

This area lets you centrally mange images or other files.

MyMalcolm
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What is my Support Hub?

Every instance of Malcolm! comes with a Support Hub. This is a Customer Support website that we host for you. If you don't wish to use it no problem!

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What does Malcolm! cost?

We offer three types of plan and pricing.

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What are Tags in FAQs?

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

MyMalcolm tags
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Can you give me an overview of the FAQ section of MyMalcolm?

The FAQ section is where you create and manage your FAQ content

MyMalcolm overview
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