What is a Workflow?

A Workflow is a web based form that your customers complete.

MyMalcolm overview
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Why is my embed not showing?

Check these things!

embed MyMalcolm
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Can I put Malcolm! Widget code into another site via Google Tag Manager?

Yes you can. Here is a step by step guide.

tags widget
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Do I have to pay extra to brand or customise the look and feel of Malcolm?

No - all plans include extensive branding options.

branding MyMalcolm
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How are Related FAQs determined and can I change this?

Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.

MyMalcolm tags
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How do I create routing via rules / logic flows in a Workflow?

You can create complex multi-step user journeys / forms easily via this feature.

logic overview routing
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Can I embed HTML or add iframes to Malcolm! content?

This is restricted - find our more here

embeds html
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How do I set up my Hosted Hub?

It's quick and easy to set up your Hosted Hub!

What is the Malcolm! widget and how do I implement it?

The Malcolm! widget is a great way to put your content in front of your users

What is the Share section in MyMalcolm for / how does it work?

The Share section of MyMalcolm gives you tools to embed and share content from Malcolm! into your existing websites, applications and social spaces. If you don't have a website or you want to group all your Malcolm! content together you can use our Hosted Hub.

embed MyMalcolm overview
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