How can we help?
Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse
How do I change my Plan?
You can do this from the Billing Section of MyMalcolm
How do I sign up?
You can sign up and create a Malcolm! user account by filling in the registration form.
Do I need to pay VAT?
Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.
How do I use my own domain or sub-domain for my Support Hub?
You can configure this in the Settings section of MyMalcolm.
Can you help me create content for Malcolm?
Yes, we can!
What is the Media Section in MyMalcolm?
This area lets you centrally mange images or other files.
What is my Support Hub?
Every instance of Malcolm! comes with a Support Hub. This is a Customer Support website that we host for you. If you don't wish to use it no problem!
What does Malcolm! cost?
We offer three types of plan and pricing.
What are Tags in FAQs?
Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.
Can you give me an overview of the FAQ section of MyMalcolm?
The FAQ section is where you create and manage your FAQ content
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