How can we help?
Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse
What can I change in the Settings Section of MyMalcolm?
Lots of things can be configured or changed in this area
What are Integrations?
Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.
How do I pay for Malcolm?
For our Micro and Team plans you pay by monthly credit or debit card payment.
Does the free trial have any restrictions?
Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.
How do I reset my password?
Follow our password reset process
Can I embed YouTube or Vimeo videos in my FAQs?
Yes you can do this.
How do drafts, versions, publishing and approvals of FAQs work?
Malcolm! has an inbuilt versioning system and optional scheduled publishing and approval functionality.
How do I build a Workflow?
You can build a Workflow quickly via the Workflow Builder in MyMalcolm
Do I have to pay extra to brand or customise the look and feel of Malcolm?
No - all plans include extensive branding options.
How do I create a Frequently Asked Question (FAQ)?
Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.
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