Understanding Malcolm! - some concepts and how to use the product

A quick overview of key Malcolm! concepts

introduction overview
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What is a Workflow?

A Workflow is a web based form that your customers complete.

MyMalcolm overview
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Do I need to pay VAT?

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.

eu payment vat
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What are Integrations?

Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.

MyMalcolm overview
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How do I write a good Frequently Asked Question (FAQ)?

Some top tips for writing a good Frequently Asked Question (FAQ) include....

content
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How do I use your Wordpress plugin?

Find information on how to use our Wordpress plugin here.

embed embeds wordpress
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Can you send me a (VAT) invoice?

You can download this from MyMalcolm!

payment vat
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How do I invite people to join my Instance team?

On Team or Enterprise plans you can invite additional Team members to your instance.

MyMalcolm team
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What is the Malcolm! widget and how do I implement it?

The Malcolm! widget is a great way to put your content in front of your users

Can I embed YouTube or Vimeo videos in my FAQs?

Yes you can do this.

MyMalcolm
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