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Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

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Can you give me an overview of the FAQ section of MyMalcolm?

The FAQ section is where you create and manage your FAQ content

MyMalcolm overview
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How do I review the feedback on my FAQs or Workflows?

You can do this via MyMalcolm.

MyMalcolm
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How do I change my Plan?

You can do this from the Billing Section of MyMalcolm

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How do I build a Workflow?

You can build a Workflow quickly via the Workflow Builder in MyMalcolm

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Can I mix different billing plans across my instances?

Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.

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How do I cancel Malcolm?

You can delete your instance or change the plan it's on anytime via MyMalcolm

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What is a Workflow?

A Workflow is a web based form that your customers complete.

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How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

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Does the free trial have any restrictions?

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.

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How do I reset my password?

Follow our password reset process

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