Question 1

How do I transfer ownership of an Instance?

Accepted Answer

Each instance has an owner. This is the master user who is ultimately responsible for the instance. If you are on a Team or Enterprise plan you can invite other users to the instance too. If you need to transfer ownership of the instance to another user (for instance if you are leaving a company or organisation) you can do that as long as the proposed new owner agrees.

To do this go to the Settings Section of MyMalcolm, within the instance you wish to transfer ownership of.   Navigate to Ownership.

Remember that billing belongs to an instance so you may wish to update the billing details of an instance before you transfer it to someone else.

Question 2

How can I style my embeds?

Accepted Answer

You can now style your embeds via Embed Themes which are managed via the Brand section of MyMalcolm.  Inside each Embed Theme you can customise elements like colours, icons and fonts.

Don't forget you also have further visual options on the "Style" tab of the individual embed in question.

![Embed Themes in MyMalcolm](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/EyP7vZ5fL2/screenshot-my.malcolm.app-2021.01.26-06_47_18%20copy%202.png)

Question 3

Can I turn off feedback comments or enable for negative feedback only?

Accepted Answer

Sometimes you may wish to turn off the ability for users to leave feedback, or perhaps only offer the opportunity for feedback when the content has been rated negatively.

You can configure your preference via the Settings area of MyMalcolm. You can have different settings for FAQs and Workflows.

Look for the "Feedback comments" setting which appears under Settings --> FAQs and Settings --> Workflows

![Feedback comment setting in MyMalcolm](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/VLAjCo9yWa/screenshot-my.malcolm.app-2021.01.26-06_34_13.png)

Question 4

Can I change the fonts Malcolm! uses?

Accepted Answer

You can change the font that Malcolm! uses in your hosted hub and your embeds via theme management in the Brand section of MyMalcolm.
You can have different fonts across your main theme, your Workflow theme and your embeds.

We support the following fonts:
* Arial
* Arimo
* Helvetica
* Helvetica Neue
* Lato
* Lora
* Montserrat
* Merriweather
* Merriweather Sans
* Muli
* Noto Sans
* Noto Serif
* Nunito
* Nunito Sans
* Open Sans
* Oswald
* Playfair Display
* Poppins
* PT Sans
* PT Serif
* Raleway
* Roboto
* Roboto Mono
* Roboto Slab
* Source Sans Pro
* Source Serif Pro
* Tahoma
* Ubuntu
* Ubuntu Mono

Question 5

How do I change my rating elements from percentages (%) to stars?

Accepted Answer

In addition to the default "Did this help you? Yes/No" percentages style of rating you can now alternatively switch to a star rating system where your users can rate content from 1 to 5 stars.

![Star ratings in Malcolm!](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/13xLIdBegJ/screenshot-homelender.malcolm.support-2021.01.15-16_19_22-2.png)

The system used is set in the Settings section of MyMalcolm under FAQ or Workflows - look for the "Feedback ratings" area. 
You can switch between the two methods of rating whenever you wish and you can also use different rating systems for FAQs and Workflows.

Because rating content 1 to 5 stars is a bit more linear than a simple yes/no in response to "Did this help you?" we apply some logic behind the scenes when switching between rating styles. A "Did this help you? - No" is equivilent to 2 stars and a "Did this help you? - Yes" is equivilent to 5 stars, which slightly upweights positive feedback.

Don't forget you can change the colours of your rating elements too - [see here for more details on how to do this!](https://support.malcolm.support/faqs/can-i-change-the-colours-used-in-my-rating-elements)

Question 6

Can I change the colours used in my rating elements?

Accepted Answer

You can change the colours used for the positive, negative, neutral and unrated rating elements within your theme via the Brand section of MyMalcolm.

This dialogue will change the colours used on the web page (hosted hub) versions of Malcolm! content

![Rating elements in MyMalcolm](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/SwJ99umvNp/screenshot-my.malcolm.app-2021.01.15-17_23_10-3.png)

You can change the colours of rating elements used within your embeds via embed theme management, also in the Brand section of MyMalcolm

![Rating embed elements in MyMalcolm](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/gUdoWHtlZY/screenshot-my.malcolm.app-2021.01.25-17_39_35.png)

Question 7

Can I have a different logo on FAQ / Workflow pages?

Accepted Answer

Sometimes you might want to use a different logo on your hosted hub homepage to the rest of your hosted hub.  If you are using a header image on the hosted hub homepage for example you might want to use a reversed or alternate logo that works well on top of that image.

You can specify a secondary logo inside the header section of your theme.

![Logo management in MyMalcolm](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/P4RLSuVjQ7/screenshot-my.malcolm.app-2021.01.25-16_58_39.png)

Question 8

How do I change the colour of my links?

Accepted Answer

You can change the colour of your links via your theme. Themes live in the Brand section of MyMalcolm.

In your main theme settings you'll see link colour options under Primary, Secondary, Tertiary and Body.

![Link colour management in Themes](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/PapJB2lyc6/Screenshot%202021-02-23%20at%2011.22.50.png)

In embed themes, the link colour is managed from the other colours section.

![Link colour management in Embed Themes](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/Ox2zsXtjRW/Screenshot%202021-02-23%20at%2011.23.15.png)

In Workflow themes, the link colour defaults to the colour selected in the main theme but can be overridden.

![Link colour management in Workflow Themes](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/apVXepcG55/Screenshot%202021-02-23%20at%2011.23.42.png)

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