Question 1

Do you support Google Tag Manager?

Accepted Answer

Yes, we support Google Tag Manager.  You put Google Tag Manager, and the subsequent tags and behaviours you configure in GTM on all your user facing pages. [See this FAQ for further details. ](https://support.malcolm.support/faqs/can-i-put-tracking-tags-in-my-faqs-workflows-support-hub)

You can also put Malcolm! content into an external site using our widget and Google Tag Manager.  [See this FAQ for further details.](https://support.malcolm.support/faqs/can-i-put-malcolm-widget-code-into-another-site-via-google-tag-manager)

Question 2

How do I transfer ownership of an Instance?

Accepted Answer

Each instance has an owner. This is the master user who is ultimately responsible for the instance. If you are on a Team or Enterprise plan you can invite other users to the instance too. If you need to transfer ownership of the instance to another user (for instance if you are leaving a company or organisation) you can do that as long as the proposed new owner agrees.

To do this go to the Settings Section of MyMalcolm, within the instance you wish to transfer ownership of.   Navigate to Ownership.

Remember that billing belongs to an instance so you may wish to update the billing details of an instance before you transfer it to someone else.

Question 3

How do I reset my password?

Accepted Answer

If you need to reset your Malcolm! user account password please [visit this link](https://malcolm.support/forgotten-password)

Question 4

Can I have a different logo on FAQ / Workflow pages?

Accepted Answer

Sometimes you might want to use a different logo on your hosted hub homepage to the rest of your hosted hub.  If you are using a header image on the hosted hub homepage for example you might want to use a reversed or alternate logo that works well on top of that image.

You can specify a secondary logo inside the header section of your theme.

![Logo management in MyMalcolm](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/P4RLSuVjQ7/screenshot-my.malcolm.app-2021.01.25-16_58_39.png)

Question 5

Who created Malcolm?

Accepted Answer

Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.

You can find out more [here](https://malcolm.app/about) and [here](https://acknowledgement.uk/)!

Question 6

Can I change the fonts Malcolm! uses?

Accepted Answer

You can change the font that Malcolm! uses in your hosted hub and your embeds via theme management in the Brand section of MyMalcolm.
You can have different fonts across your main theme, your Workflow theme and your embeds.

We support the following fonts:
* Arial
* Arimo
* Helvetica
* Helvetica Neue
* Lato
* Lora
* Montserrat
* Merriweather
* Merriweather Sans
* Muli
* Noto Sans
* Noto Serif
* Nunito
* Nunito Sans
* Open Sans
* Oswald
* Playfair Display
* Poppins
* PT Sans
* PT Serif
* Raleway
* Roboto
* Roboto Mono
* Roboto Slab
* Source Sans Pro
* Source Serif Pro
* Tahoma
* Ubuntu
* Ubuntu Mono

Question 7

How many instances can I have?

Accepted Answer

There is no limit to the number of Malcolm! instances your user account can be attached to.

Question 8

What are Categories in FAQs?

Accepted Answer

Categories offer a way of organising your FAQs around similar areas.  For example you may wish to group some of FAQs into a "pre sales" category and others into a "post sales" category.  Or if you sell many different types of product you might want to create categories for each product and categorise your FAQs in this way.

Customers may choose to browse FAQs by category as well as searching.

An FAQ can exist in more than 1 category and you can also create sub categories within categories.

Question 9

How can I change my Hosted Hub URL?

Accepted Answer

You can change the URL of your Hosted Hub via the Settings Section of MyMalcolm.  Go to Custom Domains and you choose a new URL on malcolm.support or malcolm.app here.  The URL must be available ie not being used by another customer.

You can also configure your own external domain or sub domain in this area as well.

Question 10

Can I change where the logo on my hosted hub and hosted pages links to?

Accepted Answer

If you add a logo to your theme it will by default link to your hosted hub home page. Sometimes you might prefer to have your logo link back to your main website, or another destination.

You can change where the logo links to and whether that link opens in a new window or not in the header section of your theme.

![screenshot-my.malcolm.app-2020.10.23-18_14_32.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/Mb94tQf4Sl/screenshot-my.malcolm.app-2020.10.23-18_14_32.png)

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