Yes. Billing belongs to the instance rather than the user and we currently offer [3 different types of price plan](https://malcolm.support/pricing). Your Malcolm! user account is personal to you and can be attached to any type of Instance. So it's perfectly possible for a user to be attached to variety of instances some of which may be on different price plans.

Yes. Billing belongs to the instance rather than the user and we currently offer [3 different types of price plan](https://malcolm.support/pricing). Your Malcolm! user account is personal to you and can be attached to any type of Instance. So it's perfectly possible for a user to be attached to variety of instances some of which may be on different price plans.

As you type content in the MyMalcolm FAQ markdown editor your text is automatically spell checked - words that are not recognised by the spell check are highlighted in red. To turn this feature off click the "x" symbol in the "Full answer" area of "Compose your question and answer"

As you type content in the MyMalcolm FAQ markdown editor your text is automatically spell checked - words that are not recognised by the spell check are highlighted in red. To turn this feature off click the "x" symbol in the "Full answer" area of "Compose your question and answer"

Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region. For Enterprise clients we do offer the possibility of custom hosting set-up - for example we can support tenanted data, different AWS regions or even different hosting providers. [Please contact us for more information on this. ](https://malcolm.app/contact)

Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region. For Enterprise clients we do offer the possibility of custom hosting set-up - for example we can support tenanted data, different AWS regions or even different hosting providers. [Please contact us for more information on this. ](https://malcolm.app/contact)

You can do this via MyMalcolm. Go to the Team Section and click on the user you wish to suspend or remove. The options to suspend or remove will then appear towards the top right of the screen.

Each new instance begins with a 14 day free trial. There is currently no limit to the number of instances you can create. We want people to to use Malcolm! as much as possible so encourage you to use trials to try out possible ideas or use cases for Malcolm! Setting up an instance with some content and branding can be a quick and effective way to demonstrate to your colleagues or other team members how useful Malcolm! can be!

Each new instance begins with a 14 day free trial. There is currently no limit to the number of instances you can create. We want people to to use Malcolm! as much as possible so encourage you to use trials to try out possible ideas or use cases for Malcolm! Setting up an instance with some content and branding can be a quick and effective way to demonstrate to your colleagues or other team members how useful Malcolm! can be!

The Media Section in MyMalcolm is a central place to manage images and other resources (eg PDF's) that you may wish to reference in your FAQs or use as part of the Brand customisation of your Malcolm! Hosted Hub. You can upload resources directly into the Media section and any resources you upload via the FAQ or Brand sections will also automatically be put into the Media Section.

The Media Section in MyMalcolm is a central place to manage images and other resources (eg PDF's) that you may wish to reference in your FAQs or use as part of the Brand customisation of your Malcolm! Hosted Hub. You can upload resources directly into the Media section and any resources you upload via the FAQ or Brand sections will also automatically be put into the Media Section.

Malcolm! embeds fire events on user interactions such as when someone first reads an FAQ, completes a Workflow or performs a search. These events can be picked up on your web page for you to perform custom actions - for example creating an event for your Analytics. ## How can I listen to these events? The Malcolm! embed JavaScript library comes with some simple interfaces for listening to events. The first event attached to the `window` is `mapiready`. This event is fired when the `mapi.js` library has finished loading and all embeds are rendered. ``` window.addEventListener('mapiready', function() { // window.mapi is ready }); ``` To register embed event listeners use the `embed.on` function. If you know the ID of the embed you can use `mapi.findEmbed` to return a Promise containing an `embed` Object in the response. ``` mapi.findEmbed('xxxxxxxxxx').then(function(embed) { // Register listeners here }); ``` Alternatively you can loop through the `mapi.embeds` array and register listeners that way. ``` mapi.embeds.forEach(function(embed) { // Register listeners here }); ``` Here's an example to register a listener for the event `faq-read` for embed ID `xxxxxxxxxx`. ``` window.addEventListener('mapiready', function() { mapi.findEmbed('xxxxxxxxxx').then(function(embed) { embed.on('faq-read', function(data) { // Do something with data }); }); }); ``` ## What events are available? Different events are fired from the different embeds. Use the table below to check which events are available. | Event | Inline | Overlay | Widget | |:-|:-:|:-:|:-:| | `close` | - | ✔︎ | ✔︎ | | `closed` | - | ✔︎ | ✔︎ | | `faq-feedback-received` | ✔︎ | ✔︎ | ✔︎ | | `faq-read` | ✔︎ | ✔︎ | ✔︎ | | `loaded` | ✔︎ | - | - | | `open` | - | ✔︎ | ✔︎ | | `opened` | - | ✔︎ | ✔︎ | | `search` | ✔︎ | ✔︎ | ✔︎ | | `workflow-completed` | ✔︎ | ✔︎ | ✔︎ | | `workflow-feedback-received` | ✔︎ | ✔︎ | ✔︎ | | `workflow-started` | ✔︎ | ✔︎ | ✔︎ |

Malcolm! embeds fire events on user interactions such as when someone first reads an FAQ, completes a Workflow or performs a search. These events can be picked up on your web page for you to perform custom actions - for example creating an event for your Analytics. ## How can I listen to these events? The Malcolm! embed JavaScript library comes with some simple interfaces for listening to events. The first event attached to the `window` is `mapiready`. This event is fired when the `mapi.js` library has finished loading and all embeds are rendered. ``` window.addEventListener('mapiready', function() { // window.mapi is ready }); ``` To register embed event listeners use the `embed.on` function. If you know the ID of the embed you can use `mapi.findEmbed` to return a Promise containing an `embed` Object in the response. ``` mapi.findEmbed('xxxxxxxxxx').then(function(embed) { // Register listeners here }); ``` Alternatively you can loop through the `mapi.embeds` array and register listeners that way. ``` mapi.embeds.forEach(function(embed) { // Register listeners here }); ``` Here's an example to register a listener for the event `faq-read` for embed ID `xxxxxxxxxx`. ``` window.addEventListener('mapiready', function() { mapi.findEmbed('xxxxxxxxxx').then(function(embed) { embed.on('faq-read', function(data) { // Do something with data }); }); }); ``` ## What events are available? Different events are fired from the different embeds. Use the table below to check which events are available. | Event | Inline | Overlay | Widget | |:-|:-:|:-:|:-:| | `close` | - | ✔︎ | ✔︎ | | `closed` | - | ✔︎ | ✔︎ | | `faq-feedback-received` | ✔︎ | ✔︎ | ✔︎ | | `faq-read` | ✔︎ | ✔︎ | ✔︎ | | `loaded` | ✔︎ | - | - | | `open` | - | ✔︎ | ✔︎ | | `opened` | - | ✔︎ | ✔︎ | | `search` | ✔︎ | ✔︎ | ✔︎ | | `workflow-completed` | ✔︎ | ✔︎ | ✔︎ | | `workflow-feedback-received` | ✔︎ | ✔︎ | ✔︎ | | `workflow-started` | ✔︎ | ✔︎ | ✔︎ |

On Team, Team Plus or Enterprise plans you can invite additional Team members to your instance. To do this go to the Team Section and click "Invite Team Members" towards the top right. You can then enter an email address and choose a role. The available roles include: * Editor: create and edit FAQs and Workflows * Publisher: as editor but also the ability to publish and approve FAQs and Workflows * Administrator: as Publisher but also access to Instance Billing, Settings, Brand and Team. * Read only: allows a user to view FAQs, Workflows and associated feedback and submitted data * Custom: create the exact permissions you want a team member to have You can edit and refine the privileges attached to a pending invite by clicking the invite tab, then the email address of the invited user. You can edit and refine the privilages of current team members by clicking on their name in the members tab, then clicking privileges.

On Team, Team Plus or Enterprise plans you can invite additional Team members to your instance. To do this go to the Team Section and click "Invite Team Members" towards the top right. You can then enter an email address and choose a role. The available roles include: * Editor: create and edit FAQs and Workflows * Publisher: as editor but also the ability to publish and approve FAQs and Workflows * Administrator: as Publisher but also access to Instance Billing, Settings, Brand and Team. * Read only: allows a user to view FAQs, Workflows and associated feedback and submitted data * Custom: create the exact permissions you want a team member to have You can edit and refine the privileges attached to a pending invite by clicking the invite tab, then the email address of the invited user. You can edit and refine the privilages of current team members by clicking on their name in the members tab, then clicking privileges.

If you add a logo to your theme it will by default link to your hosted hub home page. Sometimes you might prefer to have your logo link back to your main website, or another destination. You can change where the logo links to and whether that link opens in a new window or not in the header section of your theme. ![screenshot-my.malcolm.app-2020.10.23-18_14_32.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/Mb94tQf4Sl/screenshot-my.malcolm.app-2020.10.23-18_14_32.png)

If you add a logo to your theme it will by default link to your hosted hub home page. Sometimes you might prefer to have your logo link back to your main website, or another destination. You can change where the logo links to and whether that link opens in a new window or not in the header section of your theme. ![screenshot-my.malcolm.app-2020.10.23-18_14_32.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/Mb94tQf4Sl/screenshot-my.malcolm.app-2020.10.23-18_14_32.png)

You can export all data that has been submitted to your Workflow anytime via MyMalcolm. To do this go to the individual Workflow via the Library in the Workflow section of MyMalcolm. Then in Analyse select Exports. You can choose to export all submitted data, or the submitted data between two dates. You can also choose whether you want any uploaded files to be included and if you'd like to include partially completed Workflows. Your export will then be generated and will be available to download from this area soon - normally within a few minutes - you'll be emailed when it's ready. Exports are in .csv format (with options to include any uploaded files and also an option to include part completed / abandoned completions)

You can export all data that has been submitted to your Workflow anytime via MyMalcolm. To do this go to the individual Workflow via the Library in the Workflow section of MyMalcolm. Then in Analyse select Exports. You can choose to export all submitted data, or the submitted data between two dates. You can also choose whether you want any uploaded files to be included and if you'd like to include partially completed Workflows. Your export will then be generated and will be available to download from this area soon - normally within a few minutes - you'll be emailed when it's ready. Exports are in .csv format (with options to include any uploaded files and also an option to include part completed / abandoned completions)

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