Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region. For Enterprise clients we do offer the possibility of custom hosting set-up - for example we can support tenanted data, different AWS regions or even different hosting providers. [Please contact us for more information on this. ](https://malcolm.app/contact)

Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region. For Enterprise clients we do offer the possibility of custom hosting set-up - for example we can support tenanted data, different AWS regions or even different hosting providers. [Please contact us for more information on this. ](https://malcolm.app/contact)

You can delete your instance or change the plan it is on anytime via MyMalcolm. To delete an instance visit the Settings section of MyMalcolm. You can also move between different types of plan in the Billing section of MyMalcolm. Remember that different plans have different quotas so you might need to reduce the number of FAQs you have (for example) if you are moving from a Team to a Micro plan. You can cancel an Instance anytime although bear in mind that Micro and Team plans are billed monthly in advance and you won't get a refund for any unused portion of the month you have paid for when you cancel. If you are on an Enterprise plan talk to your Account Manager for any changes or cancellation requests.

You can delete your instance or change the plan it is on anytime via MyMalcolm. To delete an instance visit the Settings section of MyMalcolm. You can also move between different types of plan in the Billing section of MyMalcolm. Remember that different plans have different quotas so you might need to reduce the number of FAQs you have (for example) if you are moving from a Team to a Micro plan. You can cancel an Instance anytime although bear in mind that Micro and Team plans are billed monthly in advance and you won't get a refund for any unused portion of the month you have paid for when you cancel. If you are on an Enterprise plan talk to your Account Manager for any changes or cancellation requests.

Malcolm! billing is based on Instances. [You can read more about Instances here](https://support.malcolm.support/faqs/what-is-an-instance) [You can see our pricing here. ](https://malcolm.support/pricing) [You can read more about VAT and how we apply it here. ](https://support.malcolm.support/faqs/do-i-need-to-pay-vat) We currently bill in UK Pound Sterling only so if you are not UK based your debit or credit card provider will convert this into your local currency. In 2019 we do plan to offer billing in US Dollars and Euros. At the time of writing we accept Visa and Mastercard. American Express should be accepted very soon. We also accept Paypal. We don't currently accept Bitcoin :-) Micro and Team plans are paid monthly in advance. When you trial ends (or if you end your trial early and [remove the restrictions](https://support.malcolm.support/faqs/does-the-free-trial-have-any-restrictions)) we'll ask for your card details and every month we will automatically take payment unless you cancel. If your card expires or the payment fails we will send you a number of automated emails to ask you to update your details. If no action is taken after a grace period we will stop serving your content (ie your FAQ's and Workflows) and after a further grace period we will delete your Instance. Enterprise plans are more bespoke in nature and are negotiated on a per client basis. These can also be paid by credit or debit card but it's more typical for clients to pay quarterly or annually via invoice and bank transfers.

Malcolm! billing is based on Instances. [You can read more about Instances here](https://support.malcolm.support/faqs/what-is-an-instance) [You can see our pricing here. ](https://malcolm.support/pricing) [You can read more about VAT and how we apply it here. ](https://support.malcolm.support/faqs/do-i-need-to-pay-vat) We currently bill in UK Pound Sterling only so if you are not UK based your debit or credit card provider will convert this into your local currency. In 2019 we do plan to offer billing in US Dollars and Euros. At the time of writing we accept Visa and Mastercard. American Express should be accepted very soon. We also accept Paypal. We don't currently accept Bitcoin :-) Micro and Team plans are paid monthly in advance. When you trial ends (or if you end your trial early and [remove the restrictions](https://support.malcolm.support/faqs/does-the-free-trial-have-any-restrictions)) we'll ask for your card details and every month we will automatically take payment unless you cancel. If your card expires or the payment fails we will send you a number of automated emails to ask you to update your details. If no action is taken after a grace period we will stop serving your content (ie your FAQ's and Workflows) and after a further grace period we will delete your Instance. Enterprise plans are more bespoke in nature and are negotiated on a per client basis. These can also be paid by credit or debit card but it's more typical for clients to pay quarterly or annually via invoice and bank transfers.

Malcolm! is a super flexible set of tools that quickly helps you with your user interactions. **Tell me more!** If you are a business that has customers or other stakeholders (eg suppliers) you will almost certainly have to support and service these people. This often involves answering their questions and/or taking them through routine tasks or procedures. *For example* * Customers may have questions about a product or service you sell * To process an order/booking/request or set up/modify your customer records you might need to collect certain information from a customer. You could deal with these customer interactions face to face, over the phone or by email. But the more customers you have the more time that takes up - and it can be never ending as more and more questions keep coming in every day. With Malcolm! you can quickly digitise your Frequently Asked Questions and turn repetitive tasks or procedures into Workflows. Then direct customers to your website 24/7/365 where they can self serve. **Neat right?** There are also lots of cool features like customers being able to give feedback on answers, analytics so you know the most popular questions your customers are asking plus integrations with other software like Dropbox or Mailchimp (and over 1,500 other apps via Zapier) so you can automatically send the information you collect via Malcolm! into other systems. And that is just for starters - there are lots and lots of further powerful features. Did we mention you can also easily style and brand everything to match your business branding? And use your own domain name? **Find out more** Explore this [Support Section](https://support.malcolm.support) which is itself running on Malcolm! to find out all the things you can do and how to do them. [Or browse our main website](https://malcolm.app) for an overview of all the features and pricing. [Sign up for your free trial here.](https://malcolm.app/register) And if you’ve any questions which aren’t answered in our Support section [reach out to us anytime](https://malcolm.app/contact) and we will be glad to help!

Malcolm! is a super flexible set of tools that quickly helps you with your user interactions. **Tell me more!** If you are a business that has customers or other stakeholders (eg suppliers) you will almost certainly have to support and service these people. This often involves answering their questions and/or taking them through routine tasks or procedures. *For example* * Customers may have questions about a product or service you sell * To process an order/booking/request or set up/modify your customer records you might need to collect certain information from a customer. You could deal with these customer interactions face to face, over the phone or by email. But the more customers you have the more time that takes up - and it can be never ending as more and more questions keep coming in every day. With Malcolm! you can quickly digitise your Frequently Asked Questions and turn repetitive tasks or procedures into Workflows. Then direct customers to your website 24/7/365 where they can self serve. **Neat right?** There are also lots of cool features like customers being able to give feedback on answers, analytics so you know the most popular questions your customers are asking plus integrations with other software like Dropbox or Mailchimp (and over 1,500 other apps via Zapier) so you can automatically send the information you collect via Malcolm! into other systems. And that is just for starters - there are lots and lots of further powerful features. Did we mention you can also easily style and brand everything to match your business branding? And use your own domain name? **Find out more** Explore this [Support Section](https://support.malcolm.support) which is itself running on Malcolm! to find out all the things you can do and how to do them. [Or browse our main website](https://malcolm.app) for an overview of all the features and pricing. [Sign up for your free trial here.](https://malcolm.app/register) And if you’ve any questions which aren’t answered in our Support section [reach out to us anytime](https://malcolm.app/contact) and we will be glad to help!

As you type content in the MyMalcolm FAQ markdown editor your text is automatically spell checked - words that are not recognised by the spell check are highlighted in red. To turn this feature off click the "x" symbol in the "Full answer" area of "Compose your question and answer"

As you type content in the MyMalcolm FAQ markdown editor your text is automatically spell checked - words that are not recognised by the spell check are highlighted in red. To turn this feature off click the "x" symbol in the "Full answer" area of "Compose your question and answer"

The Media Section in MyMalcolm is a central place to manage images and other resources (eg PDF's) that you may wish to reference in your FAQs or use as part of the Brand customisation of your Malcolm! Hosted Hub. You can upload resources directly into the Media section and any resources you upload via the FAQ or Brand sections will also automatically be put into the Media Section.

The Media Section in MyMalcolm is a central place to manage images and other resources (eg PDF's) that you may wish to reference in your FAQs or use as part of the Brand customisation of your Malcolm! Hosted Hub. You can upload resources directly into the Media section and any resources you upload via the FAQ or Brand sections will also automatically be put into the Media Section.

If you don't want your Workflow title to display you can set this from the configure screen of the Workflow in question. ![Screenshot 2020-08-11 at 17.45.24.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/JtWPLTjDHT/Screenshot%202020-08-11%20at%2017.45.24.png) This setting affects both the web and embed versions of your Workflow. If you want the title to display on one type but not the other you could clone your Workflow and use different settings for each.

If you don't want your Workflow title to display you can set this from the configure screen of the Workflow in question. ![Screenshot 2020-08-11 at 17.45.24.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/JtWPLTjDHT/Screenshot%202020-08-11%20at%2017.45.24.png) This setting affects both the web and embed versions of your Workflow. If you want the title to display on one type but not the other you could clone your Workflow and use different settings for each.