What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

What is the Media Section in MyMalcolm?

This area lets you centrally mange images or other files.

MyMalcolm
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Is there a limit to the number of times a Workflow can be completed?

No - there are no restrictions on the number of times a user can complete a Workflow on any of our plans.

limits plans
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Can I mix different billing plans across my instances?

Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.

overview
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What is MyMalcolm?

MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/

Can I put videos in my FAQs?

Yes, the best way to do this is via an external host like YouTube or Vimeo.

embed video
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How can I review the activities of other Team members on my Instance?

You can do this via the Team section of MyMalcolm.

MyMalcolm
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