How can we help?

Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

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How do I use Zapier to connect Malcolm! to other applications or services I use?

Malcolm! now plugs into Zapier - find out how to use it here!

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Do I need to pay VAT?

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.

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How can I review the activities of other Team members on my Instance?

You can do this via the Team section of MyMalcolm.

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How do I see completions of my Workflow?

Completions can be seen via MyMalcolm.

MyMalcolm
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How do I change my Plan?

You can do this from the Billing Section of MyMalcolm

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How many free trials can I have?

Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.

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Is Malcolm! GDPR compliant?

Read more about GDPR and how it applies to Malcolm! and your customers here.

data protection gdpr
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Do I have to pay extra to brand or customise the look and feel of Malcolm?

No - all plans include extensive branding options.

MyMalcolm
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What are Integrations?

Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.

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How do I invite people to join my Instance team?

On Team or Enterprise plans you can invite additional Team members to your instance.

MyMalcolm
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