An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.
Yes - this is one of the features that makes Malcolm! Workflows super powerful!
The FAQ section is where you create and manage your FAQ content
The Share section of MyMalcolm gives you tools to embed and share content from Malcolm! into your existing websites, applications and social spaces. If you don't have a website or you want to group all your Malcolm! content together you can use our Hosted Hub.