or
FAQ icon (Q)

Why is my embed not showing?

If you've set up an embed but can't see it check these things:

  • Have you implemented the tags correctly? Double check the tag install instructions

  • Is the embed published? If it’s not published it won’t show

  • If you are using them check your URL rules - the rule type could be too strict (e.g. URL is exactly xxx rather than URL starts with xxx) - if you are testing on a dev or test URL you can add this within the URL rule section

  • Check the scheduling - if there’s a schedule to only show the embed on certain days and/or between certain times that may be having an effect

  • If you are testing on mobile check you've not disallowed the emded showing on mobile

If you are still having problems please open a support ticket and we'll help!

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