What is my Support Hub?
Every instance of Malcolm! comes with a Support Hub. This is a Customer Support website that we host for you. You can customise it entirely to your requirements. You can change the branding, the colours, the fonts, the layout, the copy, the icons etc etc. You can even configure it to work on one of your own domains or sub domains.
If you don't have a current website your hosted Support Hub could be your main website. If you already have your main website at www.domain.com you could set up your fully branded Malcolm! Support Hub at a sub domain like support.domain.com or help.domain.com or customers.domain.com
Some customers may not wish to do this and instead may wish to integrate Malcolm! into their current website. No problem! We have a whole section in the MyMalcolm Control Panel dedicated to this and there a variety of ways you can bring content and functionality from Malcolm! into your own website. We've also got a plugin for Wordpress and a variety of widgets and further integration options coming soon. Customers on our Enterprise plans can have full progamatic access to Malcolm! content and functionality via our comprehensive API.