Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.
It's quick and easy to embed a Workflow into your website or app.
Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.
Yes - you do this via Settings in MyMalcolm.
Invisible tags are a useful way you can influence search results
Yes you can. Here is a step by step guide.