How does Password Protection of Content (FAQs or Workflows) work?
Find a summary of how to password protect your content and/or your Support Hub here
Can I password protect my Support Hub?
Yes, you can.
What are Integrations?
Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.
How do I build a Workflow?
You can build a Workflow quickly via the Workflow Builder in MyMalcolm
What is a Workflow?
A Workflow is a web based form that your customers complete.
What is the Share Section in MyMalcolm for?
The Share Section gives you tools to embed and share content from Malcolm! into your existing web properties.
What are Categories in FAQs?
Categories offer a way of organising your FAQs.
What can I change or customise in the Brand Section?
You can change lots of things in this area, plus store and manage different configurations of design, content and layout.
What are tags for in the Media Section?
Tags are a way (along with folders) of helping your organise and label your media.
What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
Can you give me an overview of the FAQ section of MyMalcolm?
The FAQ section is where you create and manage your FAQ content
What is an Instance?
An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.
How do I switch between Instances?
If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.
Can I mix different billing plans across my instances?
Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.
Does the free trial have any restrictions?
Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.
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