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How does Password Protection of Content (FAQs or Workflows) work?

Find a summary of how to password protect your content and/or your Support Hub here

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Last updated on 23rd April 2019
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What are Integrations?

Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.

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Last updated on 22nd November 2018
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How do I build a Workflow?

You can build a Workflow quickly via the Workflow Builder in MyMalcolm

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Last updated on 15th November 2018
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What is a Workflow?

A Workflow is a web based form that your customers complete.

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Last updated on 15th November 2018
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What is the Share Section in MyMalcolm for?

The Share Section gives you tools to embed and share content from Malcolm! into your existing web properties.

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Last updated on 15th November 2018
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What are Categories in FAQs?

Categories offer a way of organising your FAQs.

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Last updated on 15th November 2018
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What can I change or customise in the Brand Section?

You can change lots of things in this area, plus store and manage different configurations of design, content and layout.

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Last updated on 15th November 2018
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What are tags for in the Media Section?

Tags are a way (along with folders) of helping your organise and label your media.

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Last updated on 8th November 2018
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What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

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Last updated on 6th November 2018
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Can you give me an overview of the FAQ section of MyMalcolm?

The FAQ section is where you create and manage your FAQ content

100% found this useful
Last updated on 5th November 2018
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What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

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Last updated on 28th October 2018
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How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

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Last updated on 28th October 2018
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Can I mix different billing plans across my instances?

Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.

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Last updated on 28th October 2018
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Does the free trial have any restrictions?

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.

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Last updated on 6th November 2018
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