What is an Instance?
An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.
Can users save Workflow progress and complete later?
Yes, this is possible!
Can I set Workflow values in a URL?
Yes - this is one of the features that makes Malcolm! Workflows super powerful!
How do I create routing via rules / logic flows in a Workflow?
You can create complex multi-step user journeys / forms easily via this feature.
How do I set up my Hosted Hub?
It's quick and easy to set up your Hosted Hub!
Can I password protect my Hosted Hub?
Yes, you can.
What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
Can you give me an overview of the FAQ section of MyMalcolm?
The FAQ section is where you create and manage your FAQ content
What is a Workflow?
A Workflow is a web based form that your customers complete.
What is the Share Section in MyMalcolm for?
The Share Section gives you tools to embed and share content from Malcolm! into your existing web properties.
What are Integrations?
Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.
What can I change or customise in the Brand Section?
You can change lots of things in this area, plus store and manage different configurations of design, content and layout.
What is the Malcolm! widget and how do I implement it?
The Malcolm! widget is a great way to put your content in front of your users
When a Workflow is completed will I be sent an email?
All team members will receive an email.
Can I remove the Malcolm! branding?
Of course!
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