You can change lots of things in this area, plus store and manage different configurations of design, content and layout.

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

Find a summary of how to password protect your content and/or your Hosted Hub here

Yes, you can.

A quick overview of key Malcolm! concepts

Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.

You can build a Workflow quickly via the Workflow Builder in MyMalcolm

A Workflow is a web based form that your customers complete.

The Share Section gives you tools to embed and share content from Malcolm! into your existing web properties.

Categories offer a way of organising your FAQs.

Tags are a way (along with folders) of helping your organise and label your media.

The FAQ section is where you create and manage your FAQ content

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.