An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.
Yes - this is one of the features that makes Malcolm! Workflows super powerful!
You can create complex multi-step user journeys / forms easily via this feature.
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
The FAQ section is where you create and manage your FAQ content
The Share Section gives you tools to embed and share content from Malcolm! into your existing web properties.
Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.
You can change lots of things in this area, plus store and manage different configurations of design, content and layout.
The Malcolm! widget is a great way to put your content in front of your users
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can helpLearn more