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What is the Malcolm! widget and how do I implement it?

The Malcolm! widget is a great way to put your content in front of your users

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What is the Share section in MyMalcolm for / how does it work?

The Share section of MyMalcolm gives you tools to embed and share content from Malcolm! into your existing websites, applications and social spaces. If you don't have a website or you want to group all your Malcolm! content together you can use our Hosted Hub.

embed MyMalcolm overview
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What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview
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FAQ icon (Q)

Can I set Workflow values in a URL?

Yes - this is one of the features that makes Malcolm! Workflows super powerful!

integrations logic overview
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How do I create routing via rules / logic flows in a Workflow?

You can create complex multi-step user journeys / forms easily via this feature.

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How do I set up my Hosted Hub?

It's quick and easy to set up your Hosted Hub!

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What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

FAQ icon (Q)

Can you give me an overview of the FAQ section of MyMalcolm?

The FAQ section is where you create and manage your FAQ content

MyMalcolm overview
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What is a Workflow?

A Workflow is a web based form that your customers complete.

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What are Integrations?

Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.

MyMalcolm overview
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What can I change or customise in the Brand Section?

You can change lots of things in this area, plus store and manage different configurations of design, content and layout.

branding MyMalcolm overview
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