MyMalcolm results
Do I have to pay extra to brand or customise the look and feel of Malcolm?
No - all plans include extensive branding options.
How do I change my Plan?
You can do this from the Billing Section of MyMalcolm
How do I transfer ownership of an Instance?
You can do this via the Settings Section in MyMalcolm.
How do I cancel Malcolm?
You can delete your instance or change the plan it's on anytime via MyMalcolm
How do I hide an FAQ?
You can change the visibility of an individual FAQ within that FAQ's Configure section
How do I leave Malcolm?
You can delete your instances via MyMalcolm or ask the owner of any instances you are a member of to remove you.
How do I reset my password?
Follow our password reset process
What is MyMalcolm?
MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/
What are labels in MyMalcolm?
Labels help you organise your FAQs or Workflows in your Library.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Hey there!
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here