MyMalcolm results

How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

How do I export data from my Workflow?

You can do this anytime via MyMalcolm

export MyMalcolm
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How do I invite people to join my Instance team?

On Team or Enterprise plans you can invite additional Team members to your instance.

MyMalcolm team
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How do drafts, versions, publishing and approvals of FAQs work?

Malcolm! has an inbuilt versioning system and optional scheduled publishing and approval functionality.

What are Tags in FAQs?

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

MyMalcolm tags
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How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

How do I build a Workflow?

You can build a Workflow quickly via the Workflow Builder in MyMalcolm

MyMalcolm overview
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What can I change or customise in the Brand Section?

You can change lots of things in this area, plus store and manage different configurations of design, content and layout.

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

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