or
FAQ icon (Q)

How do I use Zapier to connect Malcolm! to other applications or services I use?

Malcolm! now plugs into Zapier - find out how to use it here!

100% found this useful
Last updated on 19th May 2019
FAQ icon (Q)

How does Password Protection of Content (FAQs or Workflows) work?

Find a summary of how to password protect your content and/or your Support Hub here

100% found this useful
Last updated on 23rd April 2019
FAQ icon (Q)
FAQ icon (Q)

What are Integrations?

Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.

Not yet rated
Last updated on 22nd November 2018
FAQ icon (Q)

How can I review the activities of other Team members on my Instance?

You can do this via the Team section of MyMalcolm.

Not yet rated
Last updated on 15th November 2018
FAQ icon (Q)

How do I suspend or remove team members from my Instance?

You can do this via MyMalcolm.

Not yet rated
Last updated on 15th November 2018
FAQ icon (Q)

How do I invite people to join my Instance team?

On Team or Enterprise plans you can invite additional Team members to your instance.

100% found this useful
Last updated on 27th November 2018
FAQ icon (Q)

How do I see completions of my Workflow?

Completions can be seen via MyMalcolm.

100% found this useful
Last updated on 14th March 2019
FAQ icon (Q)

How do I build a Workflow?

You can build a Workflow quickly via the Workflow Builder in MyMalcolm

Not yet rated
Last updated on 15th November 2018
FAQ icon (Q)

What is a Workflow?

A Workflow is a web based form that your customers complete.

Not yet rated
Last updated on 15th November 2018
FAQ icon (Q)

What is the Share Section in MyMalcolm for?

The Share Section gives you tools to embed and share content from Malcolm! into your existing web properties.

Not yet rated
Last updated on 15th November 2018
FAQ icon (Q)

What are Tags in FAQs?

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

Not yet rated
Last updated on 15th November 2018
FAQ icon (Q)

What are Categories in FAQs?

Categories offer a way of organising your FAQs.

Not yet rated
Last updated on 15th November 2018
FAQ icon (Q)

What can I change in the Settings Section of MyMalcolm?

Lots of things can be configured or changed in this area

Not yet rated
Last updated on 15th November 2018
FAQ icon (Q)

What is the Media Section in MyMalcolm?

This area lets you centrally mange images or other files.

Not yet rated
Last updated on 15th November 2018
  • Prev
  • page 1 of 3

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more