or
FAQ icon (Q)

Can I embed YouTube or Vimeo videos in my FAQs?

Yes you can do this.

MyMalcolm
100% found this useful
FAQ icon (Q)
FAQ icon (Q)

Can I turn off the "Email this Answer" / send by email functionality?

Yes, you can turn this off on a per FAQ or a global basis

email MyMalcolm
100% found this useful
FAQ icon (Q)

Can I turn off the "last updated" date on FAQs?

Yes you can - more info here.

datestamp MyMalcolm
100% found this useful
FAQ icon (Q)
FAQ icon (Q)

Can you give me an overview of the FAQ section of MyMalcolm?

The FAQ section is where you create and manage your FAQ content

MyMalcolm overview
100% found this useful
FAQ icon (Q)

Do I have to pay extra to brand or customise the look and feel of Malcolm?

No - all plans include extensive branding options.

branding MyMalcolm
100% found this useful
FAQ icon (Q)

How are Related FAQs determined and can I change this?

Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.

MyMalcolm tags
100% found this useful
FAQ icon (Q)

How can I change my Hosted Hub URL?

You can do this via the Settings Section of MyMalcolm.

hosting MyMalcolm
100% found this useful
FAQ icon (Q)

How do I build a Workflow?

You can build a Workflow quickly via the Workflow Builder in MyMalcolm

MyMalcolm overview
100% found this useful
FAQ icon (Q)

How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

FAQ icon (Q)

How do I embed content from Malcolm! into my own website or app?

It's very easy to embed content from Malcolm! into your own website or app - follow the instructions here.

embed MyMalcolm
100% found this useful
  • Prev
  • page 1 of 4

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more