or
FAQ icon (Q)

How does Password Protection of Content (FAQs or Workflows) work?

Find a summary of how to password protect your content and/or your Support Hub here

100% found this useful
Last updated on 23rd April 2019
FAQ icon (Q)
FAQ icon (Q)

What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

Not yet rated
Last updated on 6th November 2018
FAQ icon (Q)

How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

Not yet rated
Last updated on 28th October 2018
FAQ icon (Q)

What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

Not yet rated
Last updated on 28th October 2018
FAQ icon (Q)

Does the free trial have any restrictions?

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.

Not yet rated
Last updated on 6th November 2018
FAQ icon (Q)

Understanding Malcolm! - some concepts and how to use the product

A quick overview of key Malcolm! concepts

100% found this useful
Last updated on 14th March 2019
FAQ icon (Q)

What is my Support Hub?

Every instance of Malcolm! comes with a Support Hub. This is a Customer Support website that we host for you. If you don't wish to use it no problem!

Not yet rated
Last updated on 29th October 2018
FAQ icon (Q)

How do I sign up?

You can sign up and create a Malcolm! user account by filling in the registration form.

Not yet rated
Last updated on 27th October 2018

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more