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What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview
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What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

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Understanding Malcolm! - some concepts and how to use the product

A quick overview of key Malcolm! concepts

introduction overview
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What is my Hosted Hub?

Every instance of Malcolm! comes with a Hosted Hub. This is a website that we host for you. If you don't wish to use it no problem!

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How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

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How does Password Protection of Content (FAQs or Workflows) work?

Find a summary of how to password protect your content and/or your Hosted Hub here

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Does the free trial have any restrictions?

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.

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How do I sign up?

You can sign up and create a Malcolm! user account by filling in the registration form.

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Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

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