An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
A quick overview of key Malcolm! concepts
Every instance of Malcolm! comes with a Hosted Hub. This is a website that we host for you. If you don't wish to use it no problem!
Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.
Find a summary of how to password protect your content and/or your Hosted Hub here
Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can helpLearn more