or
FAQ icon (Q)

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

Not yet rated
Last updated on 30th June 2019

Find a summary of how to password protect your content and/or your Hosted Hub here

100% found this useful
Last updated on 30th June 2019

Yes, you can.

Not yet rated
Last updated on 30th June 2019

Every instance of Malcolm! comes with a Hosted Hub. This is a website that we host for you. If you don't wish to use it no problem!

Not yet rated
Last updated on 30th June 2019

A quick overview of key Malcolm! concepts

100% found this useful
Last updated on 30th June 2019

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

Not yet rated
Last updated on 28th October 2018

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

Not yet rated
Last updated on 28th October 2018

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.

Not yet rated
Last updated on 6th November 2018
FAQ icon (Q)

You can sign up and create a Malcolm! user account by filling in the registration form.

Not yet rated
Last updated on 27th October 2018

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more