or
FAQ icon (Q)

How do I invite people to join my Instance team?

On Team or Enterprise plans you can invite additional Team members to your instance.

To do this go to the Team Section and click "Invite Team Members" towards the top right. You can then enter an email address and choose a role.

Invite someone to your Team on MyMalcolm

The available roles include:

  • Editor: create and edit FAQs and Workflows
  • Publisher: as editor but also the ability to publish and approve FAQs and Workflows
  • Administrator: as Publisher but also access to Instance Billing, Settings, Brand and Team.

Once a user has accepted your invitation and is active on your instance you can edit and refine their privileges further by clicking on their name, then selecting privileges.

Team member privilege editing in MyMalcolm
Did this help you?
100% found this useful
Thank you for submitting your feedback

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more