I'd like to open the Overlay embed directly, how do I do this?

There are a few ways you can do this - more info here

embed html
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Do you support animated GIFs?

Yes we do!

animated gifs
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Can I put videos in my FAQs?

Yes, the best way to do this is via an external host like YouTube or Vimeo.

embed video
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Is Malcolm! GDPR compliant?

Read more about GDPR and how it applies to Malcolm! and your customers here.

data protection gdpr
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What are Integrations?

Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.

MyMalcolm overview
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Can I embed HTML or add iframes to Malcolm! content?

This is restricted - find our more here

embeds html
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What are Tags in FAQs?

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

MyMalcolm tags
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How do I transfer ownership of an Instance?

You can do this via the Settings Section in MyMalcolm.

MyMalcolm users
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How do I cancel Malcolm?

You can delete your instance or change the plan it's on anytime via MyMalcolm

delete MyMalcolm plans
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How do I leave Malcolm?

You can delete your instances via MyMalcolm or ask the owner of any instances you are a member of to remove you.

How many instances can I have?

There is no limit to the number of Malcolm! instances your user account can be attached to.

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