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FAQ icon (Q)
FAQ icon (Q)

What is the Share Section in MyMalcolm for?

The Share Section gives you tools to embed and share content from Malcolm! into your existing web properties.

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Last updated on 15th November 2018
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What are Tags in FAQs?

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

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Last updated on 15th November 2018
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How do I transfer ownership of an Instance?

You can do this via the Settings Section in MyMalcolm.

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Last updated on 7th November 2018
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How can I change my Support Hub URL?

You can do this via the Settings Section of MyMalcolm.

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Last updated on 7th November 2018
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How do I use my own domain or sub-domain for my Support Hub?

You can configure this in the Settings section of MyMalcolm.

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Last updated on 7th November 2018
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Who created Malcolm?

Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.

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Last updated on 29th October 2018
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How do I leave Malcolm?

You can delete your instances via MyMalcolm or ask the owner of any instances you are a member of to remove you.

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Last updated on 28th October 2018
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Where is Malcolm! hosted?

Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.

100% found this useful
Last updated on 29th October 2018
FAQ icon (Q)

How many free trials can I have?

Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.

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Last updated on 28th October 2018
FAQ icon (Q)

How many instances can I have?

There is no limit to the number of Malcolm! instances your user account can be attached to.

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Last updated on 27th October 2018
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What is my Support Hub?

Every instance of Malcolm! comes with a Support Hub. This is a Customer Support website that we host for you. If you don't wish to use it no problem!

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Last updated on 29th October 2018
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What is MyMalcolm?

MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/

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Last updated on 27th October 2018
FAQ icon (Q)

How do I reset my password?

Follow our password reset process

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Last updated on 29th October 2018
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Can you create logos and branding for my Support Hub?

Yes. we can do this.

100% found this useful
Last updated on 15th November 2018
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