How do I turn off my hosted hub?
You can do this in settings.
When a Workflow is completed will I be sent an email?
All team members will receive an email.
How do I use Zapier to connect Malcolm! to other applications or services I use?
Malcolm! now plugs into Zapier - find out how to use it here!
Can I put tracking tags in my FAQs / Workflows / Hosted Hub?
Yes - you do this via Settings in MyMalcolm.
How can I change my Hosted Hub URL?
You can do this via the Settings Section of MyMalcolm.
How do I cancel Malcolm?
You can delete your instance or change the plan it's on anytime via MyMalcolm
How do I switch between Instances?
If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.
Can I mix different billing plans across my instances?
Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.
Does the free trial have any restrictions?
Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.
How many instances can I have?
There is no limit to the number of Malcolm! instances your user account can be attached to.
What is MyMalcolm?
MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/
How do I sign up?
You can sign up and create a Malcolm! user account by filling in the registration form.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Learn moreHey there!
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here
Find out more