Can I password protect my Support Hub?
Yes, you can.
How can I change my Support Hub URL?
You can do this via the Settings Section of MyMalcolm.
How do I use my own domain or sub-domain for my Support Hub?
You can configure this in the Settings section of MyMalcolm.
How do I switch between Instances?
If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.
Can I mix different billing plans across my instances?
Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.
How many free trials can I have?
Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.
Does the free trial have any restrictions?
Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.
How many instances can I have?
There is no limit to the number of Malcolm! instances your user account can be attached to.
What is my Support Hub?
Every instance of Malcolm! comes with a Support Hub. This is a Customer Support website that we host for you. If you don't wish to use it no problem!
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