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FAQ icon (Q)
FAQ icon (Q)

How can I change my Support Hub URL?

You can do this via the Settings Section of MyMalcolm.

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Last updated on 7th November 2018
FAQ icon (Q)

How do I use my own domain or sub-domain for my Support Hub?

You can configure this in the Settings section of MyMalcolm.

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Last updated on 7th November 2018
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How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

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Last updated on 28th October 2018
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Can I mix different billing plans across my instances?

Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.

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Last updated on 28th October 2018
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How many free trials can I have?

Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.

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Last updated on 28th October 2018
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Does the free trial have any restrictions?

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.

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Last updated on 6th November 2018
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How many instances can I have?

There is no limit to the number of Malcolm! instances your user account can be attached to.

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Last updated on 27th October 2018
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What is my Support Hub?

Every instance of Malcolm! comes with a Support Hub. This is a Customer Support website that we host for you. If you don't wish to use it no problem!

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Last updated on 29th October 2018

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