or
FAQ icon (Q)
FAQ icon (Q)

Does the free trial have any restrictions?

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.

introduction overview trial
100% found this useful
FAQ icon (Q)

How can I change my Hosted Hub URL?

You can do this via the Settings Section of MyMalcolm.

hosting MyMalcolm
100% found this useful
FAQ icon (Q)
FAQ icon (Q)

How do I use Zapier to connect Malcolm! to other applications or services I use?

Malcolm! now plugs into Zapier - find out how to use it here!

FAQ icon (Q)

What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview
75% found this useful
FAQ icon (Q)

Can I mix different billing plans across my instances?

Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.

overview
Not yet rated
FAQ icon (Q)

How do I cancel Malcolm?

You can delete your instance or change the plan it's on anytime via MyMalcolm

FAQ icon (Q)

How do I sign up?

You can sign up and create a Malcolm! user account by filling in the registration form.

FAQ icon (Q)

How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

FAQ icon (Q)

How many instances can I have?

There is no limit to the number of Malcolm! instances your user account can be attached to.

Not yet rated
FAQ icon (Q)

What is MyMalcolm?

MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/

FAQ icon (Q)

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more