How do I use Zapier to connect Malcolm! to other applications or services I use?

Malcolm! now plugs into Zapier - find out how to use it here!

How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

Does the free trial have any restrictions?

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.

introduction overview trial
100% found this useful

What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview
80% found this useful

When a Workflow is completed will I be sent an email?

All team members will receive an email.

email overview team
60% found this useful

How can I change my Hosted Hub URL?

You can do this via the Settings Section of MyMalcolm.

hosting MyMalcolm
100% found this useful

How do I cancel Malcolm?

You can delete your instance or change the plan it's on anytime via MyMalcolm

delete MyMalcolm plans
60% found this useful

Can I mix different billing plans across my instances?

Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.

overview
Not yet rated
  • Previous

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more