Does the free trial have any restrictions?

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.

introduction overview trial
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How do I use Zapier to connect Malcolm! to other applications or services I use?

Malcolm! now plugs into Zapier - find out how to use it here!

How can I change my Hosted Hub URL?

You can do this via the Settings Section of MyMalcolm.

hosting MyMalcolm
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What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview
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When a Workflow is completed will I be sent an email?

All team members will receive an email.

email overview team
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How do I cancel Malcolm?

You can delete your instance or change the plan it's on anytime via MyMalcolm

delete MyMalcolm plans
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How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

Can I mix different billing plans across my instances?

Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.

overview
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How many instances can I have?

There is no limit to the number of Malcolm! instances your user account can be attached to.

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What is MyMalcolm?

MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/

How do I sign up?

You can sign up and create a Malcolm! user account by filling in the registration form.

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