How do I use Zapier to connect Malcolm! to other applications or services I use?
Malcolm! now plugs into Zapier - find out how to use it here!
Can I put tracking (or other) tags in my FAQs / Workflows / Hosted Hub?
Yes - you do this via Settings in MyMalcolm.
Does the free trial have any restrictions?
Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.
How do I turn off my hosted hub?
You can do this in settings.
How can I change my Hosted Hub URL?
You can do this via the Settings Section of MyMalcolm.
What is an Instance?
An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.
When a Workflow is completed will I be sent an email?
All team members will receive an email.
How do I cancel Malcolm?
You can delete your instance or change the plan it's on anytime via MyMalcolm
How do I switch between Instances?
If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.
Can I mix different billing plans across my instances?
Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.
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