An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with plus a set of management tools that you and other members of your staff or team will use. Each instance also includes an optional hosted hub that you can customise and brand. If you decide to use Malcolm! in two distinct areas of your business it can make sense to have two different instances. For example you could use one instance of Malcolm! to support customers of your product or service and another instance as an internal HR portal. [You can see some examples of how Malcolm! instances can be used here](https://malcolm.app/examples) **Instance Billing** Our billing is based around instances. You can start an instance any time and enjoy a 14 day trial. This can be great for trying ideas out. If you want to keep using the instance beyond 14 days you'll need to choose a plan and give us your card details, or agree an enterprise plan with us. **Instance Owners** Each instance will have an owner. This is the master user who is ultimately responsible for the instance. If you are on a Team or Enterprise plan you can invite other users to the instance too. If you need to transfer ownership of the instance to another user (for instance if you are leaving a company or organisation) you can do that as long as the proposed new owner agrees.

Getting Started

How do I use Zapier to connect Malcolm! to other applications or services I use?

Malcolm! now plugs into Zapier - find out how to use it here!

integrations MyMalcolm zapier

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How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

content introduction MyMalcolm

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How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

MyMalcolm overview

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How do I embed content from Malcolm! into my own website or app?

It's very easy to embed content from Malcolm! into your own website or app - follow the instructions here.

embed MyMalcolm

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How do I build a Workflow?

You can build a Workflow quickly via the Workflow Builder in MyMalcolm

MyMalcolm overview

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What can I change or customise in the Brand Section?

You can change lots of things in this area, plus store and manage different configurations of design, content and layout.

branding MyMalcolm overview

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How do I use Malcolm! with my own domain or sub-domain?

You can configure this in the Settings section of MyMalcolm.

hosting MyMalcolm

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My verification email has not arrived?

Wait a few minutes and check your spam folder.

email register sign-up signup verification verify

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Does the free trial have any restrictions?

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.

introduction overview trial

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What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview

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