How do I use Zapier to connect Malcolm! to other applications or services I use?
Malcolm! now plugs into Zapier - find out how to use it here!
Can I password protect my Support Hub?
Yes, you can.
How do I build a Workflow?
You can build a Workflow quickly via the Workflow Builder in MyMalcolm
What is a Workflow?
A Workflow is a web based form that your customers complete.
What can I change or customise in the Brand Section?
You can change lots of things in this area, plus store and manage different configurations of design, content and layout.
Do I have to pay extra to brand or customise the look and feel of Malcolm?
No - all plans include extensive branding options.
How do I create a Frequently Asked Question (FAQ)?
Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.
How do I write a good Frequently Asked Question (FAQ)?
Some top tips for writing a good Frequently Asked Question (FAQ) include....
How do I switch between Instances?
If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.
Can I mix different billing plans across my instances?
Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.
Does the free trial have any restrictions?
Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.
Understanding Malcolm! - some concepts and how to use the product
A quick overview of key Malcolm! concepts
What is my Support Hub?
Every instance of Malcolm! comes with a Support Hub. This is a Customer Support website that we host for you. If you don't wish to use it no problem!
What is MyMalcolm?
MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/
How do I reset my password?
Follow our password reset process
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here
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