or
FAQ icon (Q)

How do I use Zapier to connect Malcolm! to other applications or services I use?

Malcolm! now plugs into Zapier - find out how to use it here!

100% found this useful
Last updated on 19th May 2019
FAQ icon (Q)
FAQ icon (Q)

How do I build a Workflow?

You can build a Workflow quickly via the Workflow Builder in MyMalcolm

Not yet rated
Last updated on 15th November 2018
FAQ icon (Q)

What is a Workflow?

A Workflow is a web based form that your customers complete.

Not yet rated
Last updated on 15th November 2018
FAQ icon (Q)

What can I change or customise in the Brand Section?

You can change lots of things in this area, plus store and manage different configurations of design, content and layout.

Not yet rated
Last updated on 15th November 2018
FAQ icon (Q)

Do I have to pay extra to brand or customise the look and feel of Malcolm?

No - all plans include extensive branding options.

Not yet rated
Last updated on 7th November 2018
FAQ icon (Q)

How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

Not yet rated
Last updated on 28th October 2018
FAQ icon (Q)

How do I write a good Frequently Asked Question (FAQ)?

Some top tips for writing a good Frequently Asked Question (FAQ) include....

Not yet rated
Last updated on 28th October 2018
FAQ icon (Q)

How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

Not yet rated
Last updated on 28th October 2018
FAQ icon (Q)

Can I mix different billing plans across my instances?

Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.

Not yet rated
Last updated on 28th October 2018
FAQ icon (Q)

Does the free trial have any restrictions?

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial.

Not yet rated
Last updated on 6th November 2018
FAQ icon (Q)

Understanding Malcolm! - some concepts and how to use the product

A quick overview of key Malcolm! concepts

100% found this useful
Last updated on 14th March 2019
FAQ icon (Q)

What is my Support Hub?

Every instance of Malcolm! comes with a Support Hub. This is a Customer Support website that we host for you. If you don't wish to use it no problem!

Not yet rated
Last updated on 29th October 2018
FAQ icon (Q)

What is MyMalcolm?

MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/

Not yet rated
Last updated on 27th October 2018
FAQ icon (Q)

How do I reset my password?

Follow our password reset process

Not yet rated
Last updated on 29th October 2018
  • Prev
  • page 1 of 2

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more