I'd like to open the Overlay embed directly, how do I do this?

There are a few ways you can do this - more info here

embed html
100% found this useful

Do you support animated GIFs?

Yes we do!

animated gifs
100% found this useful

How are Related FAQs determined and can I change this?

Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.

MyMalcolm tags
100% found this useful

How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

What are invisible tags and how do I use them?

Invisible tags are a useful way you can influence search results

Can I turn off the "Email this Answer" / send by email functionality?

Yes, you can turn this off on a per FAQ or a global basis

email MyMalcolm
100% found this useful

Can I put videos in my FAQs?

Yes, the best way to do this is via an external host like YouTube or Vimeo.

embed video
100% found this useful

Can you give me an overview of the FAQ section of MyMalcolm?

The FAQ section is where you create and manage your FAQ content

MyMalcolm overview
100% found this useful

What are Categories in FAQs?

Categories offer a way of organising your FAQs.

MyMalcolm overview
100% found this useful

Can I embed YouTube or Vimeo videos in my FAQs?

Yes you can do this.

MyMalcolm
100% found this useful

How do I review the feedback on my FAQs or Workflows?

You can do this via MyMalcolm.

MyMalcolm
100% found this useful

How do I hide an FAQ?

You can change the visibility of an individual FAQ within that FAQ's Configure section

content MyMalcolm
100% found this useful

How do I write a good Frequently Asked Question (FAQ)?

Some top tips for writing a good Frequently Asked Question (FAQ) include....

content
100% found this useful

What are labels in MyMalcolm?

Labels help you organise your FAQs or Workflows in your Library.

labels MyMalcolm
100% found this useful

Can I change the terminology/rename FAQs and/or Workflows?

Yes, as well as being able to change the actual content you can also rename what Malcolm! calls FAQs and Workflows

branding content
60% found this useful
  • Previous

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more