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FAQ icon (Q)

Can I embed YouTube or Vimeo videos in my FAQs?

Yes you can do this.

MyMalcolm
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FAQ icon (Q)

Can I put videos in my FAQs?

Yes, the best way to do this is via an external host like YouTube or Vimeo.

embed video
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FAQ icon (Q)

Can I turn off the "Email this Answer" / send by email functionality?

Yes, you can turn this off on a per FAQ or a global basis

email MyMalcolm
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FAQ icon (Q)

Can you give me an overview of the FAQ section of MyMalcolm?

The FAQ section is where you create and manage your FAQ content

MyMalcolm overview
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FAQ icon (Q)

Do you support animated GIFs?

Yes we do!

animated gifs
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FAQ icon (Q)

How are Related FAQs determined and can I change this?

Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.

MyMalcolm tags
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FAQ icon (Q)

How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

FAQ icon (Q)

How do I hide an FAQ?

You can change the visibility of an individual FAQ within that FAQ's Configure section

content MyMalcolm
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FAQ icon (Q)

How do I review the feedback on my FAQs or Workflows?

You can do this via MyMalcolm.

MyMalcolm
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FAQ icon (Q)

How do I write a good Frequently Asked Question (FAQ)?

Some top tips for writing a good Frequently Asked Question (FAQ) include....

content
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FAQ icon (Q)

What are invisible tags and how do I use them?

Invisible tags are a useful way you can influence search results

FAQ icon (Q)

What are labels in MyMalcolm?

Labels help you organise your FAQs or Workflows in your Library.

labels MyMalcolm
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FAQ icon (Q)

Can I change the terminology/rename FAQs and/or Workflows?

Yes, as well as being able to change the actual content you can also rename what Malcolm! calls FAQs and Workflows

branding content
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