Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

Categories offer a way of organising your FAQs.

Yes you can do this.

You can do this via MyMalcolm.

Malcolm! has an inbuilt versioning system and optional scheduled publishing and approval functionality.

You can change the visibility of an individual FAQ within that FAQ's Configure section

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

Some top tips for writing a good Frequently Asked Question (FAQ) include....

Labels help you organise your FAQs or Workflows in your Library.