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What are invisible tags and how do I use them?

Invisible tags are a useful way you can influence search results

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Can I turn off the "Email this Answer" / send by email functionality?

Yes, you can turn this off on a per FAQ or a global basis

email MyMalcolm
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Can I put videos in my FAQs?

Yes, the best way to do this is via an external host like YouTube or Vimeo.

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Can you give me an overview of the FAQ section of MyMalcolm?

The FAQ section is where you create and manage your FAQ content

MyMalcolm overview
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Can I change the terminology/rename FAQs and/or Workflows?

Yes, as well as being able to change the actual content you can also rename what Malcolm! calls FAQs and Workflows

branding content
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What are Tags in FAQs?

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

MyMalcolm tags
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What are Categories in FAQs?

Categories offer a way of organising your FAQs.

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Can I embed YouTube or Vimeo videos in my FAQs?

Yes you can do this.

MyMalcolm
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How do I review the feedback on my FAQs or Workflows?

You can do this via MyMalcolm.

MyMalcolm
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How do I hide an FAQ?

You can change the visibility of an individual FAQ within that FAQ's Configure section

content MyMalcolm
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How do I write a good Frequently Asked Question (FAQ)?

Some top tips for writing a good Frequently Asked Question (FAQ) include....

content
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What are labels in MyMalcolm?

Labels help you organise your FAQs or Workflows in your Library.

labels MyMalcolm
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