What are Tags in FAQs?
Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.
What are Categories in FAQs?
Categories offer a way of organising your FAQs.
Can I embed YouTube or Vimeo videos in my FAQs?
Yes you can do this.
How do I review the feedback on my FAQs or Workflows?
You can do this via MyMalcolm.
How do drafts, versions, publishing and approvals of FAQs work?
Malcolm! has an inbuilt versioning system and optional scheduled publishing and approval functionality.
How do I hide an FAQ?
You can change the visibility of an individual FAQ within that FAQ's Configure section
How do I create a Frequently Asked Question (FAQ)?
Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.
How do I write a good Frequently Asked Question (FAQ)?
Some top tips for writing a good Frequently Asked Question (FAQ) include....
What are labels in MyMalcolm?
Labels help you organise your FAQs or Workflows in your Library.
Understanding Malcolm! - some concepts and how to use the product
A quick overview of key Malcolm! concepts
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