What are invisible tags and how do I use them?
Invisible tags are a useful way you can influence search results
Can I turn off the "Email this Answer" / send by email functionality?
Yes, you can turn this off on a per FAQ or a global basis
Can I put videos in my FAQs?
Yes, the best way to do this is via an external host like YouTube or Vimeo.
Can you give me an overview of the FAQ section of MyMalcolm?
The FAQ section is where you create and manage your FAQ content
Can I change the terminology/rename FAQs and/or Workflows?
Yes, as well as being able to change the actual content you can also rename what Malcolm! calls FAQs and Workflows
What are Tags in FAQs?
Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.
What are Categories in FAQs?
Categories offer a way of organising your FAQs.
Can I embed YouTube or Vimeo videos in my FAQs?
Yes you can do this.
How do I review the feedback on my FAQs or Workflows?
You can do this via MyMalcolm.
How do I hide an FAQ?
You can change the visibility of an individual FAQ within that FAQ's Configure section
How do I write a good Frequently Asked Question (FAQ)?
Some top tips for writing a good Frequently Asked Question (FAQ) include....
What are labels in MyMalcolm?
Labels help you organise your FAQs or Workflows in your Library.
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