Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
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If you are a business that has customers you will almost certainly have to support and service those customers. This often involves answering their questions and/or taking them through routine tasks or procedures.
You could deal with these customer interactions face to face, over the phone or by email.
But the more customers you have the more time that takes up - and it can be never ending as more and more questions keep coming in every day.
With Malcolm! you can quickly digitise your Frequently Asked Questions and turn repetitive tasks or procedures into forms. Then direct customers to your website 24/7/365 where they can self serve.
There are also lots of cool features like customers being able to give feedback on answers, analytics so you know the most popular questions your customers are asking plus integrations with other software like Dropbox or Mailchimp so you can automatically send the information you collect via Malcolm! into other systems. And that is just for starters - there are lots and lots of further powerful features.
Did we mention you can also easily style and brand everything to match your business branding?
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And if you’ve any questions which aren’t answered in our Support section reach out to us anytime and we will be glad to help!
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can helpLearn more