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FAQ icon (Q)
What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

Tell me more!

If you are a business that has customers you will almost certainly have to support and service those customers. This often involves answering their questions and/or taking them through routine tasks or procedures.

For example

  • Customers may have questions about a product or service you sell
  • To process an order/booking/request or set up/modify your customer records you might need to collect certain information from a customer.

You could deal with these customer interactions face to face, over the phone or by email.

But the more customers you have the more time that takes up - and it can be never ending as more and more questions keep coming in every day.

With Malcolm! you can quickly digitise your Frequently Asked Questions and turn repetitive tasks or procedures into forms. Then direct customers to your website 24/7/365 where they can self serve.

Neat right?

There are also lots of cool features like customers being able to give feedback on answers, analytics so you know the most popular questions your customers are asking plus integrations with other software like Dropbox or Mailchimp so you can automatically send the information you collect via Malcolm! into other systems. And that is just for starters - there are lots and lots of further powerful features.

Did we mention you can also easily style and brand everything to match your business branding?

Find out more

Explore this Support Section which is itself running on Malcolm! to find out all the things you can do and how to do them. Or browse our main website for an overview of all the features and pricing.

Sign up for your free trial here.

And if you’ve any questions which aren’t answered in our Support section reach out to us anytime and we will be glad to help!

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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

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