In addition to the FAQ and Workflow content that you create in MyMalcolm you can now change *all* the system generated text and labels your users see and interact with in the front end of Malcolm! This means you could, for example, completely translate all the parts of Malcolm! your users will see into a different language. The majority of the system text is stored and changed within your theme. Themes live in the Brand section of MyMalcolm. Quite a few bits of system text can be changed contextually as you browse around the sections of your theme, however for the complete list of text you can change go to the "advanced" tab. Here you will have access to your custom language file. The language file stores any changes to the default system text. You'll see any changes you've already made in the other parts of the theme interface reflected here. ![Edit your language file in MyMalcolm](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/E6kdxuV8w9/screenshot-my.malcolm.app-2020.08.12-00_01_21.png) At the bottom of the screen you will see two buttons. * Show dictionary - this will show you a complete list of system text items with some further information about where the text is used * Show language file - this will show you all the default values for system text You can copy the key and default value for a bit of text, paste it into the custom language file window and then edit it. The part you want to change is on the right hand side. For example, if you wanted to change the text next to the send FAQ by email functionality to be "Please email me" you would add the following to your custom language file `"Heading: Email this answer": "Please email me",` Please note that a few items of system text your users will see are configured elsewhere in MyMalcolm: * The default values, placeholder text, validation message, tooltip title and descriptions used within Workflows are configured in the Workflow builder - you click on the content element when it's been placed on a page in the builder to edit these items * Window titles and button text for Embeds are managed within the visual style section of the respective embed in the Share section (although you can change the default values used via the language file)

In addition to the FAQ and Workflow content that you create in MyMalcolm you can now change *all* the system generated text and labels your users see and interact with in the front end of Malcolm! This means you could, for example, completely translate all the parts of Malcolm! your users will see into a different language. The majority of the system text is stored and changed within your theme. Themes live in the Brand section of MyMalcolm. Quite a few bits of system text can be changed contextually as you browse around the sections of your theme, however for the complete list of text you can change go to the "advanced" tab. Here you will have access to your custom language file. The language file stores any changes to the default system text. You'll see any changes you've already made in the other parts of the theme interface reflected here. ![Edit your language file in MyMalcolm](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/E6kdxuV8w9/screenshot-my.malcolm.app-2020.08.12-00_01_21.png) At the bottom of the screen you will see two buttons. * Show dictionary - this will show you a complete list of system text items with some further information about where the text is used * Show language file - this will show you all the default values for system text You can copy the key and default value for a bit of text, paste it into the custom language file window and then edit it. The part you want to change is on the right hand side. For example, if you wanted to change the text next to the send FAQ by email functionality to be "Please email me" you would add the following to your custom language file `"Heading: Email this answer": "Please email me",` Please note that a few items of system text your users will see are configured elsewhere in MyMalcolm: * The default values, placeholder text, validation message, tooltip title and descriptions used within Workflows are configured in the Workflow builder - you click on the content element when it's been placed on a page in the builder to edit these items * Window titles and button text for Embeds are managed within the visual style section of the respective embed in the Share section (although you can change the default values used via the language file)

If you don't want your Workflow title to display you can set this from the configure screen of the Workflow in question. ![Screenshot 2020-08-11 at 17.45.24.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/JtWPLTjDHT/Screenshot%202020-08-11%20at%2017.45.24.png) This setting affects both the web and embed versions of your Workflow. If you want the title to display on one type but not the other you could clone your Workflow and use different settings for each.

If you don't want your Workflow title to display you can set this from the configure screen of the Workflow in question. ![Screenshot 2020-08-11 at 17.45.24.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/JtWPLTjDHT/Screenshot%202020-08-11%20at%2017.45.24.png) This setting affects both the web and embed versions of your Workflow. If you want the title to display on one type but not the other you could clone your Workflow and use different settings for each.

When you create an Overlay embed we give you two bits of code to add to your page. The first is the master code which you should place just before the closing ``` ``` tag. The second is the inline code which generates the button users click to open the overlay - this goes inside the ``` ``` ``` ``` tags where you want the button to appear. When the user clicks the button the Overlay embed will appear in a modal (pop-up) over your page. The inline code we give you will look like this ``` ``` Sometimes you might want to call the overlay but not use our button. You might want to call it from text or use your own button/graphic or you might want to call it in the background when a user does something else on your page. You can do this by calling mapi in Javascript. The mapi has four methods - open, close, trigger and toggle. Open, close and toggle all return promises (i.e. a function that resolves when the animation is complete or a rejects if something went wrong, e.g. no embed found for the param passed). Trigger is more "fire and forget" - it will call the open function if everything goes well, otherwise it silently fails. Here is an example using an href link that uses the trigger method to open the Overlay: ``` Click me ``` Note that you must have our master embed code on your page for the above to work and you need to replace INSERT_EMBED_ID_HERE with your embed ID. The above may also be useful for customers who are using third party site building systems - sometimes putting inline code into a page on those systems can be restricted so you can't add our inline code to render your button. If you can create inline links you could try using the above example with the trigger method to open the Overlay (again remember you also need the master code on the page).

When you create an Overlay embed we give you two bits of code to add to your page. The first is the master code which you should place just before the closing ``` ``` tag. The second is the inline code which generates the button users click to open the overlay - this goes inside the ``` ``` ``` ``` tags where you want the button to appear. When the user clicks the button the Overlay embed will appear in a modal (pop-up) over your page. The inline code we give you will look like this ``` ``` Sometimes you might want to call the overlay but not use our button. You might want to call it from text or use your own button/graphic or you might want to call it in the background when a user does something else on your page. You can do this by calling mapi in Javascript. The mapi has four methods - open, close, trigger and toggle. Open, close and toggle all return promises (i.e. a function that resolves when the animation is complete or a rejects if something went wrong, e.g. no embed found for the param passed). Trigger is more "fire and forget" - it will call the open function if everything goes well, otherwise it silently fails. Here is an example using an href link that uses the trigger method to open the Overlay: ``` Click me ``` Note that you must have our master embed code on your page for the above to work and you need to replace INSERT_EMBED_ID_HERE with your embed ID. The above may also be useful for customers who are using third party site building systems - sometimes putting inline code into a page on those systems can be restricted so you can't add our inline code to render your button. If you can create inline links you could try using the above example with the trigger method to open the Overlay (again remember you also need the master code on the page).

Sometimes you may wish to use Workflows but restrict other Team members on your instance from having access to the data that is submitted by your end users. **Here is how to do this:** * Access is managed via the "Team" section of MyMalcolm. * In that section if you click on a Team Member then select "privileges" you can configure whether a user can see and/or export submitted Workflow data. You can even remove all their access to the Workflow section. * Depending on their settings the Instance Owner and some Team Members may also receive submitted data via email alerts. [See more about managing email alerts here.](https://support.malcolm.support/faqs/can-i-turn-off-automatic-email-alerts) * Regardless of their own preferences Team Members won't receive email alerts relating to Workflow completion if they don't have access to Workflow submitted values and exports. **Some related things to be aware of:** * Remember that on a Workflow level further email recipients can be added in the "email answers" part of the configure section of the individual Workflow - it may make sense to review this recipient list at the same time you review who on your team has access to end user submitted data. * Be aware that if you are pushing some or all of the submitted data to third party systems via Integrations or Web Hooks then submitted data will potentially be viewable by users in those systems. [We recommend that you review this article to read about GDPR and how it applies to Malcolm! and your users.](https://support.malcolm.support/faqs/is-malcolm-gdpr-compliant)

Sometimes you may wish to use Workflows but restrict other Team members on your instance from having access to the data that is submitted by your end users. **Here is how to do this:** * Access is managed via the "Team" section of MyMalcolm. * In that section if you click on a Team Member then select "privileges" you can configure whether a user can see and/or export submitted Workflow data. You can even remove all their access to the Workflow section. * Depending on their settings the Instance Owner and some Team Members may also receive submitted data via email alerts. [See more about managing email alerts here.](https://support.malcolm.support/faqs/can-i-turn-off-automatic-email-alerts) * Regardless of their own preferences Team Members won't receive email alerts relating to Workflow completion if they don't have access to Workflow submitted values and exports. **Some related things to be aware of:** * Remember that on a Workflow level further email recipients can be added in the "email answers" part of the configure section of the individual Workflow - it may make sense to review this recipient list at the same time you review who on your team has access to end user submitted data. * Be aware that if you are pushing some or all of the submitted data to third party systems via Integrations or Web Hooks then submitted data will potentially be viewable by users in those systems. [We recommend that you review this article to read about GDPR and how it applies to Malcolm! and your users.](https://support.malcolm.support/faqs/is-malcolm-gdpr-compliant)

Yes you can use animated GIFs in Malcolm! placing them in your FAQs or in Workflows (via the Content element). You can upload the animated GIF into the media section of MyMalcolm or you can pull in externally hosted GIFs. This cat has been uploaded to MyMalcolm: To pull in external GIFs use the following Markdown syntax: `![Image Description](https://media.giphy.com/media/QpWDP1YMziaQw/source.gif)` The above Markdown results in this: ![Image Description](https://media.giphy.com/media/QpWDP1YMziaQw/source.gif) Have fun!

Yes you can use animated GIFs in Malcolm! placing them in your FAQs or in Workflows (via the Content element). You can upload the animated GIF into the media section of MyMalcolm or you can pull in externally hosted GIFs. This cat has been uploaded to MyMalcolm: To pull in external GIFs use the following Markdown syntax: `![Image Description](https://media.giphy.com/media/QpWDP1YMziaQw/source.gif)` The above Markdown results in this: ![Image Description](https://media.giphy.com/media/QpWDP1YMziaQw/source.gif) Have fun!

If you want to send an end user who completes a Workflow an email you can do this via an integration. We currently offer a direct Mandrill integration and there are lots of options [via Zapier](https://zapier.com/apps/categories/transactional-email). The reason for this approach is that you are likely to want to send a branded email to your Workflow form filler and you are likely to want to send it from your own email address. Because of this it's better to pass the data through from Malcolm! to an account you have with a transactional email service where you have set up SPF and DKIM etc to ensure deliverability. They also offer a whole load of functionality it doesn't make sense for us to replicate our side.

If you want to send an end user who completes a Workflow an email you can do this via an integration. We currently offer a direct Mandrill integration and there are lots of options [via Zapier](https://zapier.com/apps/categories/transactional-email). The reason for this approach is that you are likely to want to send a branded email to your Workflow form filler and you are likely to want to send it from your own email address. Because of this it's better to pass the data through from Malcolm! to an account you have with a transactional email service where you have set up SPF and DKIM etc to ensure deliverability. They also offer a whole load of functionality it doesn't make sense for us to replicate our side.

Each instance of Malcolm! initially comes with a 0.5GB allocation of file storage space. Because a web bowser will download all content on a page it's good practice (for page loading speed and also SEO purposes) to try and keep each image on your page under 2MB and not include too many images on any one page. [Squarespace have a good general guide here.](https://support.squarespace.com/hc/en-us/articles/206542517-Formatting-your-images-for-display-on-the-web) Video files should not be uploaded to Malcolm! - instead use YouTube or Vimeo and embed your content - [see here for more info.](https://support.malcolm.support/faqs/can-i-embed-youtube-or-vimeo-videos-in-my-faqs). This offers a much better experience for your users (they get a device/speed appropriate stream) and your page download speed will not be compromised. If you wish to make large documents available for download consider using a dedicated file hosting service (eg Dropbox, Google Drive, WeTransfer etc) and linking to that from your FAQs. This is better user experience because your user will be made aware of the file size before starting the download. Remember in particular your mobile users who may be viewing your content via significantly slower connections! If you do find yourself nearing the limit of your initial allocation [contact us](https://support.malcolm.support/workflows/submit-support-ticket) to request a higher allocation and we can provision this for you - there is no extra charge for this.

Each instance of Malcolm! initially comes with a 0.5GB allocation of file storage space. Because a web bowser will download all content on a page it's good practice (for page loading speed and also SEO purposes) to try and keep each image on your page under 2MB and not include too many images on any one page. [Squarespace have a good general guide here.](https://support.squarespace.com/hc/en-us/articles/206542517-Formatting-your-images-for-display-on-the-web) Video files should not be uploaded to Malcolm! - instead use YouTube or Vimeo and embed your content - [see here for more info.](https://support.malcolm.support/faqs/can-i-embed-youtube-or-vimeo-videos-in-my-faqs). This offers a much better experience for your users (they get a device/speed appropriate stream) and your page download speed will not be compromised. If you wish to make large documents available for download consider using a dedicated file hosting service (eg Dropbox, Google Drive, WeTransfer etc) and linking to that from your FAQs. This is better user experience because your user will be made aware of the file size before starting the download. Remember in particular your mobile users who may be viewing your content via significantly slower connections! If you do find yourself nearing the limit of your initial allocation [contact us](https://support.malcolm.support/workflows/submit-support-ticket) to request a higher allocation and we can provision this for you - there is no extra charge for this.

You can add Javascript tracking tags via the Settings Section of MyMalcolm. Select Tracking tags within that section. For Google Analytics you can just add your GA ID. For users of Google Tag Manager you can add your GTM ID then manage all tags via their interface. For any other tags add these in the "Any other Javascript snippets" area. If you wish to use another tag manager you could add that tag managers code in the "Any other Javascript snippets" area and then manage your tags via their interface.

You can add Javascript tracking tags via the Settings Section of MyMalcolm. Select Tracking tags within that section. For Google Analytics you can just add your GA ID. For users of Google Tag Manager you can add your GTM ID then manage all tags via their interface. For any other tags add these in the "Any other Javascript snippets" area. If you wish to use another tag manager you could add that tag managers code in the "Any other Javascript snippets" area and then manage your tags via their interface.

Related FAQs are auto-generated and be default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list. You can choose to force the Related FAQs to use tags or just the category by updating the setting in MyMalcolm / Settings / FAQs:

Related FAQs are auto-generated and be default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list. You can choose to force the Related FAQs to use tags or just the category by updating the setting in MyMalcolm / Settings / FAQs:

You can build a Workflow quickly via the Workflow Builder in MyMalcolm. To get started, first go to the Workflow section of MyMalcolm and then click "Create a Workflow" towards the top right of the screen. You can then choose whether to build a Workflow from scratch, start with one of our templates or - if you have already created some Workflows previously - clone one of those previously created Workflows. You can then use our drag and drop builder to create your Workflow. Our Workflow builder enables you to: * Drag and drop question elements onto your form * Customise those question elements * Configure Filters, Validators and Rules * Split forms over multiple pages * Customise page titles and progress bars * Customise thank you page Once you have created the content of your form, you can to the Configure tab and configure various options including setting up email notifications or Integrations. By default your Workflow is created as a web form that you access via a URL. But you can also surface that Workflow in a variety of other ways (including float it over page in a widget, via a modal/overlay launched by a button you place on a site, or via embeds or plugins) - take a look at the Share section of MyMalcolm to do this. Watch a video guide to building a Workflow below.

You can build a Workflow quickly via the Workflow Builder in MyMalcolm. To get started, first go to the Workflow section of MyMalcolm and then click "Create a Workflow" towards the top right of the screen. You can then choose whether to build a Workflow from scratch, start with one of our templates or - if you have already created some Workflows previously - clone one of those previously created Workflows. You can then use our drag and drop builder to create your Workflow. Our Workflow builder enables you to: * Drag and drop question elements onto your form * Customise those question elements * Configure Filters, Validators and Rules * Split forms over multiple pages * Customise page titles and progress bars * Customise thank you page Once you have created the content of your form, you can to the Configure tab and configure various options including setting up email notifications or Integrations. By default your Workflow is created as a web form that you access via a URL. But you can also surface that Workflow in a variety of other ways (including float it over page in a widget, via a modal/overlay launched by a button you place on a site, or via embeds or plugins) - take a look at the Share section of MyMalcolm to do this. Watch a video guide to building a Workflow below.

Within MyMalcolm go the FAQ Section and click "Create a FAQ" towards to the top right of the screen. This will bring up the "compose your question and answer" dialogue. Here you can input the question, an optional brief summary answer (used in search and browse results) and your full answer. [For tips on how to write a good FAQ click here!](https://support.malcolm.support/faqs/how-do-i-write-a-good-frequently-asked-question-faq) When composing your FAQ you can use the formating controls in the "full answer" box or directly enter Markdown. Markdown is a great way of quickly adding formatting to textual content. If you've not used it before it can take a minute or two to get used to it but it's very fast to work with once you have got the hang of it. You can click the "Need help with Markdown?" button bottom left anytime for a quick reference Markdown guide. You can see what your FAQ will look like to your users by pressing the "Preview" button top right. When you have written your content press "Next: Configure" to move onto the configuration options for your FAQ. In this area you can control various things about your FAQ such as whether an author is shown, what the URL is, your choice of tags, whether the feedback form is enabled and the category or categories the FAQ lives in. You also have various options around whether the FAQ can be seen by search engines, is password protected or not and can be found or not via the Malcolm! search/browse capability. You can even set the FAQ (or versions of it) to publish and un-publish automatically at certain dates and time in the future. Watch a video guide to creating an FAQ below.

Within MyMalcolm go the FAQ Section and click "Create a FAQ" towards to the top right of the screen. This will bring up the "compose your question and answer" dialogue. Here you can input the question, an optional brief summary answer (used in search and browse results) and your full answer. [For tips on how to write a good FAQ click here!](https://support.malcolm.support/faqs/how-do-i-write-a-good-frequently-asked-question-faq) When composing your FAQ you can use the formating controls in the "full answer" box or directly enter Markdown. Markdown is a great way of quickly adding formatting to textual content. If you've not used it before it can take a minute or two to get used to it but it's very fast to work with once you have got the hang of it. You can click the "Need help with Markdown?" button bottom left anytime for a quick reference Markdown guide. You can see what your FAQ will look like to your users by pressing the "Preview" button top right. When you have written your content press "Next: Configure" to move onto the configuration options for your FAQ. In this area you can control various things about your FAQ such as whether an author is shown, what the URL is, your choice of tags, whether the feedback form is enabled and the category or categories the FAQ lives in. You also have various options around whether the FAQ can be seen by search engines, is password protected or not and can be found or not via the Malcolm! search/browse capability. You can even set the FAQ (or versions of it) to publish and un-publish automatically at certain dates and time in the future. Watch a video guide to creating an FAQ below.

You can easily embed content from Malcolm! into your existing website, app, product or online service with just a few lines of code. Begin by going to the Share section of MyMalcolm and then select Embed. We offer the following type of embeds: * **Floating Widget** (with button and draw options) - this option floats a button or drawer “pre-expand” over your site, application, product or service - when clicked a content panel opens up * **Overlay / Pop Up** - this opens an overlay / popup over whatever the user is currently seeing - it’s triggered by a link you can place wherever you want in your site, application, product or service * **Inline** - pull content directly into the same pages/screens your users are seeing with this option - use blend mode for a truly seamless experience! * **Full Page** - finally this option replaces your entire page content with Malcolm! content - this can be useful in certain scenarios, for example if you are using a CMS and want to totally replace the content with Malcolm! content on a container page you create. In terms of the type of content you can embed options include: * **Hosted Hub results** - paginated results showing the default filtered FAQs and Workflows as seen on your Hosted Hub homepage * **A single FAQ** - your choice of FAQ * **A single Workflow** - your choice of Workflow * **Author listing** - paginated results showing FAQs from a particular author * **Category listing** paginated results showing FAQs within a partiuclar category * **Filtered results** paginated results showing FAQs and Workflows filtered by your choice of filter (eg most popular, most recent, most helpful etc) * **Search results (contextual)** - paginated results showing FAQs and Workflows according to a search query provided via a meta tag on your page * **Search results (specified search query)** - paginated results showing FAQs and Workflows according to a given search query * **Tag listing** - paginated results showing FAQs referenced by particular tag Note that if you just want to embed a single FAQ or Workflow you can also access a quick embed interface via the Library in both the FAQ and Workflow sections of MyMalcolm. Simply select "Embed" from the menu accessible on the right hand side of the respective published FAQ or Workflow. You can configure various options around the visual stlye of your embed. The exact options available depend on the type of embed you have chosen. When you have finished configuring the content and visual appearence of your embed, Malcolm! will give you the code that can be used to pull your content into your website, app, product or online service. Watch a video guide to embeding Malcolm! content into your website below.

You can easily embed content from Malcolm! into your existing website, app, product or online service with just a few lines of code. Begin by going to the Share section of MyMalcolm and then select Embed. We offer the following type of embeds: * **Floating Widget** (with button and draw options) - this option floats a button or drawer “pre-expand” over your site, application, product or service - when clicked a content panel opens up * **Overlay / Pop Up** - this opens an overlay / popup over whatever the user is currently seeing - it’s triggered by a link you can place wherever you want in your site, application, product or service * **Inline** - pull content directly into the same pages/screens your users are seeing with this option - use blend mode for a truly seamless experience! * **Full Page** - finally this option replaces your entire page content with Malcolm! content - this can be useful in certain scenarios, for example if you are using a CMS and want to totally replace the content with Malcolm! content on a container page you create. In terms of the type of content you can embed options include: * **Hosted Hub results** - paginated results showing the default filtered FAQs and Workflows as seen on your Hosted Hub homepage * **A single FAQ** - your choice of FAQ * **A single Workflow** - your choice of Workflow * **Author listing** - paginated results showing FAQs from a particular author * **Category listing** paginated results showing FAQs within a partiuclar category * **Filtered results** paginated results showing FAQs and Workflows filtered by your choice of filter (eg most popular, most recent, most helpful etc) * **Search results (contextual)** - paginated results showing FAQs and Workflows according to a search query provided via a meta tag on your page * **Search results (specified search query)** - paginated results showing FAQs and Workflows according to a given search query * **Tag listing** - paginated results showing FAQs referenced by particular tag Note that if you just want to embed a single FAQ or Workflow you can also access a quick embed interface via the Library in both the FAQ and Workflow sections of MyMalcolm. Simply select "Embed" from the menu accessible on the right hand side of the respective published FAQ or Workflow. You can configure various options around the visual stlye of your embed. The exact options available depend on the type of embed you have chosen. When you have finished configuring the content and visual appearence of your embed, Malcolm! will give you the code that can be used to pull your content into your website, app, product or online service. Watch a video guide to embeding Malcolm! content into your website below.

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial. These are: * You are limited to 5 FAQs * You are limited to 1 Workflow * Your file uploads are limited to a total of 50MB. If you sign up to a plan via the Billing section of MyMalcolm your restrictions will be lifted.

Yes, to protect against abuse there are a few restrictions on your Malcolm! free trial. These are: * You are limited to 5 FAQs * You are limited to 1 Workflow * Your file uploads are limited to a total of 50MB. If you sign up to a plan via the Billing section of MyMalcolm your restrictions will be lifted.

If you've set up an embed but can't see it check these things: * Have you implemented the tags correctly? Double check the tag install instructions * Is the embed published? If it’s not published it won’t show * If you are using them check your URL rules - the rule type could be too strict (e.g. URL is exactly xxx rather than URL starts with xxx) - if you are testing on a dev or test URL you can add this within the URL rule section * Check the scheduling - if there’s a schedule to only show the embed on certain days and/or between certain times that may be having an effect * If you are testing on mobile check you've not disallowed the emded showing on mobile If you are still having problems please [open a support ticket](https://support.malcolm.support/workflows/submit-support-ticket) and we'll help!

If you've set up an embed but can't see it check these things: * Have you implemented the tags correctly? Double check the tag install instructions * Is the embed published? If it’s not published it won’t show * If you are using them check your URL rules - the rule type could be too strict (e.g. URL is exactly xxx rather than URL starts with xxx) - if you are testing on a dev or test URL you can add this within the URL rule section * Check the scheduling - if there’s a schedule to only show the embed on certain days and/or between certain times that may be having an effect * If you are testing on mobile check you've not disallowed the emded showing on mobile If you are still having problems please [open a support ticket](https://support.malcolm.support/workflows/submit-support-ticket) and we'll help!

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current UK VAT rate is 20%. [Our pricing is quoted excluding VAT. ](https://malcolm.support/pricing) The UK is no longer a member of the European Union (EU) but is in the transition period. During this period the previous special VAT rules around trading with EU based businesses and EU based individuals continue to apply. Whether VAT is applicable to your purchase of Malcolm! and how we apply it can be summarised as follows: * If you are a UK customer (individual or business): we charge VAT at 20% * If you are an EU Business and supply a valid VAT number (we check it): we will not charge you any VAT * If you are an individual in the EU: we will charge you VAT at your local country VAT rate ([details here - PDF)](https://ec.europa.eu/taxation_customs/sites/taxation/files/resources/documents/taxation/vat/how_vat_works/rates/vat_rates_en.pdf) * If you are a company or an individual not in the UK or in the EU (eg you are in the USA or Australia): we will not charge you any VAT

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current UK VAT rate is 20%. [Our pricing is quoted excluding VAT. ](https://malcolm.support/pricing) The UK is no longer a member of the European Union (EU) but is in the transition period. During this period the previous special VAT rules around trading with EU based businesses and EU based individuals continue to apply. Whether VAT is applicable to your purchase of Malcolm! and how we apply it can be summarised as follows: * If you are a UK customer (individual or business): we charge VAT at 20% * If you are an EU Business and supply a valid VAT number (we check it): we will not charge you any VAT * If you are an individual in the EU: we will charge you VAT at your local country VAT rate ([details here - PDF)](https://ec.europa.eu/taxation_customs/sites/taxation/files/resources/documents/taxation/vat/how_vat_works/rates/vat_rates_en.pdf) * If you are a company or an individual not in the UK or in the EU (eg you are in the USA or Australia): we will not charge you any VAT

Malcolm! Staff

Can I translate or change the system text and labels my users will see?

Yes you can!

language translate

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Can I turn off the Workflow title?

Yes you can!

embed embeds

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I'd like to open the Overlay embed directly, how do I do this?

There are a few ways you can do this - more info here

embed html

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Can I restrict some or all of my Team members from seeing and/or exporting submitted Workflow data?

Yes - find out how to do this here

data protection gdpr

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Do you support animated GIFs?

Yes we do!

animated gifs

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Can I send the person who completes a Workflow an email?

Yes, via an integration.

email zapier

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Is there a limit to the amount of media I can upload? How much media space will I need?

You'll initially be allocated a 0.5GB allocation

resources storage

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Can I put tracking (or other) tags in my FAQs / Workflows / Hosted Hub?

Yes - you do this via Settings in MyMalcolm.

analytics MyMalcolm stats tags

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How are Related FAQs determined and can I change this?

Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.

MyMalcolm tags

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