How do I use Zapier to connect Malcolm! to other applications or services I use?
Malcolm! now plugs into Zapier - find out how to use it here!
How does Password Protection of Content (FAQs or Workflows) work?
Find a summary of how to password protect your content and/or your Support Hub here
Can I password protect my Support Hub?
Yes, you can.
What are Integrations?
Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.
How can I review the activities of other Team members on my Instance?
You can do this via the Team section of MyMalcolm.
How do I suspend or remove team members from my Instance?
You can do this via MyMalcolm.
How do I invite people to join my Instance team?
On Team or Enterprise plans you can invite additional Team members to your instance.
How do I see completions of my Workflow?
Completions can be seen via MyMalcolm.
Is Malcolm! GDPR compliant?
Read more about GDPR and how it applies to Malcolm! and your customers here.
How do I build a Workflow?
You can build a Workflow quickly via the Workflow Builder in MyMalcolm
What is a Workflow?
A Workflow is a web based form that your customers complete.
What is the Share Section in MyMalcolm for?
The Share Section gives you tools to embed and share content from Malcolm! into your existing web properties.
What are Tags in FAQs?
Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.
What are Categories in FAQs?
Categories offer a way of organising your FAQs.
What can I change in the Settings Section of MyMalcolm?
Lots of things can be configured or changed in this area
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