How do I create routing via rules / logic flows in a Workflow?
You can create complex multi-step user journeys / forms easily via this feature.
Can I put videos in my FAQs?
Yes, the best way to do this is via an external host like YouTube or Vimeo.
How do I set up my Hosted Hub?
It's quick and easy to set up your Hosted Hub!
How do I turn off my hosted hub?
You can do this in settings.
Can I password protect my Hosted Hub?
Yes, you can.
What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
How do I invite people to join my Instance team?
On Team or Enterprise plans you can invite additional Team members to your instance.
Can you give me an overview of the FAQ section of MyMalcolm?
The FAQ section is where you create and manage your FAQ content
What is a Workflow?
A Workflow is a web based form that your customers complete.
How many free trials can I have?
Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.
What is the Share Section in MyMalcolm for?
The Share Section gives you tools to embed and share content from Malcolm! into your existing web properties.
How do I see completions of my Workflow?
Completions can be seen via MyMalcolm.
What are Integrations?
Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.
How do drafts, versions, publishing and approvals of FAQs work?
Malcolm! has an inbuilt versioning system and optional scheduled publishing and approval functionality.
Who created Malcolm?
Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Learn moreHey there!
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here
Find out more