How can I listen to JavaScript events posted from embeds?

Receive messages from Malcolm! embeds directly in your parent web page.

embeds widget
100% found this useful

How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

Do I need to pay VAT?

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.

eu payment vat
100% found this useful

How are Related FAQs determined and can I change this?

Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.

MyMalcolm tags
100% found this useful

How do I invite people to join my Instance team?

On Team or Enterprise plans you can invite additional Team members to your instance.

MyMalcolm team
100% found this useful

Can I turn off the Workflow title?

Yes you can!

embed embeds
100% found this useful

I'd like to open the Overlay embed directly, how do I do this?

There are a few ways you can do this - more info here

embed html
100% found this useful

Do you support animated GIFs?

Yes we do!

animated gifs
100% found this useful
  • Previous

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more