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FAQ icon (Q)

How do I create routing via rules / logic flows in a Workflow?

You can create complex multi-step user journeys / forms easily via this feature.

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Can I put videos in my FAQs?

Yes, the best way to do this is via an external host like YouTube or Vimeo.

embed video
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How do I set up my Hosted Hub?

It's quick and easy to set up your Hosted Hub!

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What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

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How do I invite people to join my Instance team?

On Team or Enterprise plans you can invite additional Team members to your instance.

MyMalcolm team
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Can you give me an overview of the FAQ section of MyMalcolm?

The FAQ section is where you create and manage your FAQ content

MyMalcolm overview
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What is a Workflow?

A Workflow is a web based form that your customers complete.

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How many free trials can I have?

Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.

trial
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What is the Share Section in MyMalcolm for?

The Share Section gives you tools to embed and share content from Malcolm! into your existing web properties.

MyMalcolm overview
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How do I see completions of my Workflow?

Completions can be seen via MyMalcolm.

MyMalcolm
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What are Integrations?

Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.

MyMalcolm overview
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How do drafts, versions, publishing and approvals of FAQs work?

Malcolm! has an inbuilt versioning system and optional scheduled publishing and approval functionality.

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Who created Malcolm?

Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.

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