You can easily embed YouTube or Vimeo videos into your FAQs. To do this use the embed code provided by each of the platforms. ![Screenshot 2018-11-08 20.01.41.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/m6StT5M3j9/Screenshot%202018-11-08%2020.01.41.png) Within the FAQ compose interface press the video icon. This will bring up an area where you can insert this code. ![Screenshot 2018-11-08 19.59.19.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/QUvah1y7Eh/Screenshot%202018-11-08%2019.59.19.png)

You can easily embed YouTube or Vimeo videos into your FAQs. To do this use the embed code provided by each of the platforms. ![Screenshot 2018-11-08 20.01.41.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/m6StT5M3j9/Screenshot%202018-11-08%2020.01.41.png) Within the FAQ compose interface press the video icon. This will bring up an area where you can insert this code. ![Screenshot 2018-11-08 19.59.19.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/QUvah1y7Eh/Screenshot%202018-11-08%2019.59.19.png)

If you are using Google Tag Manager on a site or application it is very easy to deploy the Malcolm! widget into that property via GTM. Here is a step by step guide: 1. Set up your widget in the Share section of MyMalcolm ([there is a guide here](https://support.malcolm.support/faqs/what-is-the-malcolm-widget)) and copy the embed code to your clipboard 2. In GTM click "Add a new Tag" 3. In Tag Configuration select a "custom HTML" tag type 4. Paste in the embed code from your clipboard 5. You don't need to support document.write 6. For your trigger use page view on all pages (assuming you want the widget to appear on all pages)

If you are using Google Tag Manager on a site or application it is very easy to deploy the Malcolm! widget into that property via GTM. Here is a step by step guide: 1. Set up your widget in the Share section of MyMalcolm ([there is a guide here](https://support.malcolm.support/faqs/what-is-the-malcolm-widget)) and copy the embed code to your clipboard 2. In GTM click "Add a new Tag" 3. In Tag Configuration select a "custom HTML" tag type 4. Paste in the embed code from your clipboard 5. You don't need to support document.write 6. For your trigger use page view on all pages (assuming you want the widget to appear on all pages)

Yes, the best way to do this is via an external host like YouTube or Vimeo. [Find out more here. ](https://support.malcolm.support/faqs/can-i-embed-youtube-or-vimeo-videos-in-my-faqs)

It is quick and easy to remove the Malcolm! branding and - if you want - replace it with your own. Here is how: **Hosted Hub** By default your Hosted Hub is Malcolm! branded. To change that: * In MyMalcolm go to the Brand section * Click "Themes" on the black sub navigation * The default Malcolm! theme will be selected. Click the "duplicate" icon (two squares overlapping). This will create a copy of the default theme called "Default copy" * Select the Default copy theme by clicking on it. Then click the "edit" icon (a pencil). * This brings up the edit theme interface. There are a huge amount of things you can change here. Use the left hand vertical navigation to browse all the possibilities. **Footer** Be default a "powered by Malcolm!" badge appears at the bottom of content. You can turn this off (and also add other footer content such as copyright notices etc) in the "Footer" section of the edit theme interface referenced above. **Domain** Finally don't forget you can easily configure Malcolm! to use your own domain or sub-domain. [For further details see this article.](https://support.malcolm.support/faqs/how-do-i-use-my-own-domain-or-sub-domain)

It is quick and easy to remove the Malcolm! branding and - if you want - replace it with your own. Here is how: **Hosted Hub** By default your Hosted Hub is Malcolm! branded. To change that: * In MyMalcolm go to the Brand section * Click "Themes" on the black sub navigation * The default Malcolm! theme will be selected. Click the "duplicate" icon (two squares overlapping). This will create a copy of the default theme called "Default copy" * Select the Default copy theme by clicking on it. Then click the "edit" icon (a pencil). * This brings up the edit theme interface. There are a huge amount of things you can change here. Use the left hand vertical navigation to browse all the possibilities. **Footer** Be default a "powered by Malcolm!" badge appears at the bottom of content. You can turn this off (and also add other footer content such as copyright notices etc) in the "Footer" section of the edit theme interface referenced above. **Domain** Finally don't forget you can easily configure Malcolm! to use your own domain or sub-domain. [For further details see this article.](https://support.malcolm.support/faqs/how-do-i-use-my-own-domain-or-sub-domain)

A very powerful feature of Malcolm! is the ability to populate one or more values within a Workflow via the URL to the Workflow itself. Malcolm! also offers associated options around whether a user completing a Workflow can see or edit that value. This is extremely powerful if - for example - you want to pass into a Workflow information that lets you identify who has completed it - such as a customer ID or perhaps some other form of unique reference that lets you know what the information relates to (eg an order or transaction id) For example, let's say a customer has created an order with order ID 12345 and you need some further information to fulfil the order. Rather than send them a Workflow which asks them for their order ID as one of the questions (or relies on you manually linking the submitted Workflow with a completed order your side) you could send them a link in the format https://url.com/workflows/order-info-needed?orderid=12345 You can put values for multiple fields in the URL too eg https://url.com/workflows/order-info-needed?orderid=12345&anotherfield=abcde You can choose whether the user filling in the Workflow will see the Order ID repeated on their Workflow or not. If they can see it you can choose whether they can edit it or not. You can also choose what the descriptors in the URL (in the example above the "orderid" part) actually are. All these configurations are made by clicking on the individual element in the Workflow builder in MyMalcolm and scrolling to the "Settings" area. When the Workflow is submitted you will receive the Order ID (and any other fields you have completed via the URL) as part of the submitted information. When you combine the ability to populate fields by variables in the URL with the integration functionality of Malcolm! it becomes even more powerful as you could programmatically send out Workflows for completion (with some identifying information inserted via an auto generated URL) and then combine them with your other systems on submission via an integration or a webhook using the identifying information to link things together. This becomes a great way to send out surveys, create follow ups to marketing campaigns, extend the functionality you offer to "logged in" users etc etc - the possibilities are endless!

A very powerful feature of Malcolm! is the ability to populate one or more values within a Workflow via the URL to the Workflow itself. Malcolm! also offers associated options around whether a user completing a Workflow can see or edit that value. This is extremely powerful if - for example - you want to pass into a Workflow information that lets you identify who has completed it - such as a customer ID or perhaps some other form of unique reference that lets you know what the information relates to (eg an order or transaction id) For example, let's say a customer has created an order with order ID 12345 and you need some further information to fulfil the order. Rather than send them a Workflow which asks them for their order ID as one of the questions (or relies on you manually linking the submitted Workflow with a completed order your side) you could send them a link in the format https://url.com/workflows/order-info-needed?orderid=12345 You can put values for multiple fields in the URL too eg https://url.com/workflows/order-info-needed?orderid=12345&anotherfield=abcde You can choose whether the user filling in the Workflow will see the Order ID repeated on their Workflow or not. If they can see it you can choose whether they can edit it or not. You can also choose what the descriptors in the URL (in the example above the "orderid" part) actually are. All these configurations are made by clicking on the individual element in the Workflow builder in MyMalcolm and scrolling to the "Settings" area. When the Workflow is submitted you will receive the Order ID (and any other fields you have completed via the URL) as part of the submitted information. When you combine the ability to populate fields by variables in the URL with the integration functionality of Malcolm! it becomes even more powerful as you could programmatically send out Workflows for completion (with some identifying information inserted via an auto generated URL) and then combine them with your other systems on submission via an integration or a webhook using the identifying information to link things together. This becomes a great way to send out surveys, create follow ups to marketing campaigns, extend the functionality you offer to "logged in" users etc etc - the possibilities are endless!

Malcolm! auto generates certain listings of FAQs such as most helpful, most popular, recently added and trending. If an FAQ is hidden ([see here for more info](https://support.malcolm.support/faqs/how-do-i-hide-an-faq) it won't be included in these listings but sometimes you may wish to exclude a regular non hidden FAQ from these listings. You can do this via in MyMalcolm via the individual FAQ's visibility settings (FAQs / Library / Configure / Visibility):

Malcolm! auto generates certain listings of FAQs such as most helpful, most popular, recently added and trending. If an FAQ is hidden ([see here for more info](https://support.malcolm.support/faqs/how-do-i-hide-an-faq) it won't be included in these listings but sometimes you may wish to exclude a regular non hidden FAQ from these listings. You can do this via in MyMalcolm via the individual FAQ's visibility settings (FAQs / Library / Configure / Visibility):

If you would like to turn off the ability for a user to have a particular FAQ emailed to them you can do this on a per FAQ basis via the Configure / General area of the FAQ in MyMalcolm: If you want to turn off this feature for all FAQ's in the instance you can do this globally via Settings / FAQs / General Settings:

If you would like to turn off the ability for a user to have a particular FAQ emailed to them you can do this on a per FAQ basis via the Configure / General area of the FAQ in MyMalcolm: If you want to turn off this feature for all FAQ's in the instance you can do this globally via Settings / FAQs / General Settings:

It can be very useful to give your users the option to save progress on a Workflow and come back to complete the rest later. It's especially helpful if a you have built a long multi-stage Workflow like an application form. You turn this feature on in MyMalcolm - go to the Configure screen of each individual Workflow. When turned on users will see an option to "Finish Later" at the bottom of each Workflow screen. When clicked this will bring up an overlay asking them to enter their email address. A unique link will then be emailed that when clicked will take the user back to the same stage of the Workflow they were previously at. If you need to retrieve these links (for example someone completing the form didn't receive or has lost the email with the resume link in) you can also get to the link via the Completions area of the Workflow section of MyMalcolm - click the link under "Resume link" to copy the URL your clipboard.

It can be very useful to give your users the option to save progress on a Workflow and come back to complete the rest later. It's especially helpful if a you have built a long multi-stage Workflow like an application form. You turn this feature on in MyMalcolm - go to the Configure screen of each individual Workflow. When turned on users will see an option to "Finish Later" at the bottom of each Workflow screen. When clicked this will bring up an overlay asking them to enter their email address. A unique link will then be emailed that when clicked will take the user back to the same stage of the Workflow they were previously at. If you need to retrieve these links (for example someone completing the form didn't receive or has lost the email with the resume link in) you can also get to the link via the Completions area of the Workflow section of MyMalcolm - click the link under "Resume link" to copy the URL your clipboard.

Yes, we do offer this service via "Malcolm Agency Services". [See here for further details and to get a quote.](https://malcolm.app/services)

The FAQ section is of MyMalcolm is where you create and manage your FAQ content. Within the FAQ section there are several different areas: * **Overview:** here you can see statistics on the number of views, searches and feedbacks on your collection of FAQs. You can also see your highest rated FAQs and the top searches. You can vary the time period these statistics refer to by adjusting the drop down towards the top left of the graphs. * **Library:** this is where you can access and manage all the individual FAQ's that you have created or are in the process of creating. There are a variety of display, search, sort and filter options on this screen. You can also mark FAQs as favourites, apply labels and select multiple FAQs to do bulk editing. * **Feedback:** on this screen you can sell all the feedback that has been submitted by your customers on your FAQs * **Activity:** here you can see an audit trail of all FAQ activity by you and other members of your Team * **Authors:** create and manage the public authors of your FAQs here - these are shown as part of the FAQ details (or "meta") that your customers can see. * **Categories:** Create and manage categories here. Your FAQ's can live in one or more Category. Categories enable you to organise your FAQs into logical groups around topics that make sense to your business, for example you could group FAQs around products or services or locations. Customers can browse FAQ's by category. * **Labels:** Labels are free form text descriptions that you can attach to particular FAQs in your Library. They can help you organise your FAQs. Labels are seen by you and your instance team members only - they aren't seen by your customers. * **Tags:** Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

The FAQ section is of MyMalcolm is where you create and manage your FAQ content. Within the FAQ section there are several different areas: * **Overview:** here you can see statistics on the number of views, searches and feedbacks on your collection of FAQs. You can also see your highest rated FAQs and the top searches. You can vary the time period these statistics refer to by adjusting the drop down towards the top left of the graphs. * **Library:** this is where you can access and manage all the individual FAQ's that you have created or are in the process of creating. There are a variety of display, search, sort and filter options on this screen. You can also mark FAQs as favourites, apply labels and select multiple FAQs to do bulk editing. * **Feedback:** on this screen you can sell all the feedback that has been submitted by your customers on your FAQs * **Activity:** here you can see an audit trail of all FAQ activity by you and other members of your Team * **Authors:** create and manage the public authors of your FAQs here - these are shown as part of the FAQ details (or "meta") that your customers can see. * **Categories:** Create and manage categories here. Your FAQ's can live in one or more Category. Categories enable you to organise your FAQs into logical groups around topics that make sense to your business, for example you could group FAQs around products or services or locations. Customers can browse FAQ's by category. * **Labels:** Labels are free form text descriptions that you can attach to particular FAQs in your Library. They can help you organise your FAQs. Labels are seen by you and your instance team members only - they aren't seen by your customers. * **Tags:** Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

No - all plans include extensive branding options. We want to make it as easy as possible for you to integrate Malcolm! and reflect the existing look and feel of your business. Some of the branding options include: * Upload your logo * Change fonts * Change colours * Change favicon * Configure header and background images * Choose from a range of icons or upload your own * Show / hide / configure page elements * Configure excerpts * Configure suggested search * Change button labels * Configure number of search results returned per page * Configure filters * Featured Box and Promo management * Footer management * Configure 404 page * Choose different Workflow layouts * Configure SEO options * ....and lots more! If you need a hand creating logos, headers or other graphical assets we do offer a service that can help - [see here for more information. ](https://malcolm.support/services)

No - all plans include extensive branding options. We want to make it as easy as possible for you to integrate Malcolm! and reflect the existing look and feel of your business. Some of the branding options include: * Upload your logo * Change fonts * Change colours * Change favicon * Configure header and background images * Choose from a range of icons or upload your own * Show / hide / configure page elements * Configure excerpts * Configure suggested search * Change button labels * Configure number of search results returned per page * Configure filters * Featured Box and Promo management * Footer management * Configure 404 page * Choose different Workflow layouts * Configure SEO options * ....and lots more! If you need a hand creating logos, headers or other graphical assets we do offer a service that can help - [see here for more information. ](https://malcolm.support/services)

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current UK VAT rate is 20%. [Our pricing is quoted excluding VAT. ](https://malcolm.support/pricing) The UK is no longer a member of the European Union (EU) but is in the transition period. During this period the previous special VAT rules around trading with EU based businesses and EU based individuals continue to apply. Whether VAT is applicable to your purchase of Malcolm! and how we apply it can be summarised as follows: * If you are a UK customer (individual or business): we charge VAT at 20% * If you are an EU Business and supply a valid VAT number (we check it): we will not charge you any VAT * If you are an individual in the EU: we will charge you VAT at your local country VAT rate ([details here - PDF)](https://ec.europa.eu/taxation_customs/sites/taxation/files/resources/documents/taxation/vat/how_vat_works/rates/vat_rates_en.pdf) * If you are a company or an individual not in the UK or in the EU (eg you are in the USA or Australia): we will not charge you any VAT

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current UK VAT rate is 20%. [Our pricing is quoted excluding VAT. ](https://malcolm.support/pricing) The UK is no longer a member of the European Union (EU) but is in the transition period. During this period the previous special VAT rules around trading with EU based businesses and EU based individuals continue to apply. Whether VAT is applicable to your purchase of Malcolm! and how we apply it can be summarised as follows: * If you are a UK customer (individual or business): we charge VAT at 20% * If you are an EU Business and supply a valid VAT number (we check it): we will not charge you any VAT * If you are an individual in the EU: we will charge you VAT at your local country VAT rate ([details here - PDF)](https://ec.europa.eu/taxation_customs/sites/taxation/files/resources/documents/taxation/vat/how_vat_works/rates/vat_rates_en.pdf) * If you are a company or an individual not in the UK or in the EU (eg you are in the USA or Australia): we will not charge you any VAT

Yes, we support Google Tag Manager. You put Google Tag Manager, and the subsequent tags and behaviours you configure in GTM on all your user facing pages. [See this FAQ for further details. ](https://support.malcolm.support/faqs/can-i-put-tracking-tags-in-my-faqs-workflows-support-hub) You can also put Malcolm! content into an external site using our widget and Google Tag Manager. [See this FAQ for further details.](https://support.malcolm.support/faqs/can-i-put-malcolm-widget-code-into-another-site-via-google-tag-manager)

Yes, we support Google Tag Manager. You put Google Tag Manager, and the subsequent tags and behaviours you configure in GTM on all your user facing pages. [See this FAQ for further details. ](https://support.malcolm.support/faqs/can-i-put-tracking-tags-in-my-faqs-workflows-support-hub) You can also put Malcolm! content into an external site using our widget and Google Tag Manager. [See this FAQ for further details.](https://support.malcolm.support/faqs/can-i-put-malcolm-widget-code-into-another-site-via-google-tag-manager)

Within MyMalcolm go the FAQ Section and click "Create a FAQ" towards to the top right of the screen. This will bring up the "compose your question and answer" dialogue. Here you can input the question, an optional brief summary answer (used in search and browse results) and your full answer. [For tips on how to write a good FAQ click here!](https://support.malcolm.support/faqs/how-do-i-write-a-good-frequently-asked-question-faq) When composing your FAQ you can use the formating controls in the "full answer" box or directly enter Markdown. Markdown is a great way of quickly adding formatting to textual content. If you've not used it before it can take a minute or two to get used to it but it's very fast to work with once you have got the hang of it. You can click the "Need help with Markdown?" button bottom left anytime for a quick reference Markdown guide. You can see what your FAQ will look like to your users by pressing the "Preview" button top right. When you have written your content press "Next: Configure" to move onto the configuration options for your FAQ. In this area you can control various things about your FAQ such as whether an author is shown, what the URL is, your choice of tags, whether the feedback form is enabled and the category or categories the FAQ lives in. You also have various options around whether the FAQ can be seen by search engines, is password protected or not and can be found or not via the Malcolm! search/browse capability. You can even set the FAQ (or versions of it) to publish and un-publish automatically at certain dates and time in the future.

Within MyMalcolm go the FAQ Section and click "Create a FAQ" towards to the top right of the screen. This will bring up the "compose your question and answer" dialogue. Here you can input the question, an optional brief summary answer (used in search and browse results) and your full answer. [For tips on how to write a good FAQ click here!](https://support.malcolm.support/faqs/how-do-i-write-a-good-frequently-asked-question-faq) When composing your FAQ you can use the formating controls in the "full answer" box or directly enter Markdown. Markdown is a great way of quickly adding formatting to textual content. If you've not used it before it can take a minute or two to get used to it but it's very fast to work with once you have got the hang of it. You can click the "Need help with Markdown?" button bottom left anytime for a quick reference Markdown guide. You can see what your FAQ will look like to your users by pressing the "Preview" button top right. When you have written your content press "Next: Configure" to move onto the configuration options for your FAQ. In this area you can control various things about your FAQ such as whether an author is shown, what the URL is, your choice of tags, whether the feedback form is enabled and the category or categories the FAQ lives in. You also have various options around whether the FAQ can be seen by search engines, is password protected or not and can be found or not via the Malcolm! search/browse capability. You can even set the FAQ (or versions of it) to publish and un-publish automatically at certain dates and time in the future.

It's quick and easy to embed a Workflow into your website or app. In the Library screen of the Workflow section of MyMalcolm click the three dots on the right hand side of the screen and select "Embed" This will take you into the Share section of MyMalcolm! Here you can choose the type of embed you want to create. * If you want to float your Workflow over your webpage in a widget launched from a button or drawer that hugs the side or top/bottom of the screen select Widget. * If you want to launch an overlay that contains your Workflow from your webpage choose the Overlay option. * If you want your Workflow to appear within a part of an exisiting webpage select the inline option. * Finally if you want your Workflow to replace the entire content of a page select Full page. Follow the create embed process through - the Workflow you came from will be preselected as the content you want to embed. You will be offered various styling and display options based on the type of embed you choose. At the end of the process you will be supplied with the embed code that you can add to he site or app where you want the Workflow to appear.

It's quick and easy to embed a Workflow into your website or app. In the Library screen of the Workflow section of MyMalcolm click the three dots on the right hand side of the screen and select "Embed" This will take you into the Share section of MyMalcolm! Here you can choose the type of embed you want to create. * If you want to float your Workflow over your webpage in a widget launched from a button or drawer that hugs the side or top/bottom of the screen select Widget. * If you want to launch an overlay that contains your Workflow from your webpage choose the Overlay option. * If you want your Workflow to appear within a part of an exisiting webpage select the inline option. * Finally if you want your Workflow to replace the entire content of a page select Full page. Follow the create embed process through - the Workflow you came from will be preselected as the content you want to embed. You will be offered various styling and display options based on the type of embed you choose. At the end of the process you will be supplied with the embed code that you can add to he site or app where you want the Workflow to appear.