How can we help?

Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

FAQ icon (Q)

What does Malcolm! cost?

We offer three types of plan and pricing.

FAQ icon (Q)

How do I write a good Frequently Asked Question (FAQ)?

Some top tips for writing a good Frequently Asked Question (FAQ) include....

content
100% found this useful
FAQ icon (Q)

Do I need to pay VAT?

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.

eu payment vat
100% found this useful
FAQ icon (Q)

How do I review the feedback on my FAQs or Workflows?

You can do this via MyMalcolm.

MyMalcolm
100% found this useful
FAQ icon (Q)

How do I change my Plan?

You can do this from the Billing Section of MyMalcolm

FAQ icon (Q)

Is Malcolm! GDPR compliant?

Read more about GDPR and how it applies to Malcolm! and your customers here.

data protection gdpr
100% found this useful
FAQ icon (Q)

How do I reset my password?

Follow our password reset process

FAQ icon (Q)

How does Password Protection of Content (FAQs or Workflows) work?

Find a summary of how to password protect your content and/or your Hosted Hub here

FAQ icon (Q)

How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

FAQ icon (Q)
  • Prev
  • page 1 of 7
Malcolm! Loading

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more