How can we help?

Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

Most popular

What are Webhooks and how do I use them to receive notifications when Workflows are completed?

Receive automatic notifications to a URL of your choice every time one of your Workflows is completed.

How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview
80% found this useful

How do I embed content from Malcolm! into my own website or app?

It's very easy to embed content from Malcolm! into your own website or app - follow the instructions here.

embed MyMalcolm
100% found this useful

Do you support animated GIFs?

Yes we do!

animated gifs
100% found this useful

How do I use Malcolm! with my own domain or sub-domain?

You can configure this in the Settings section of MyMalcolm.

hosting MyMalcolm
80% found this useful

What is the Share section in MyMalcolm for / how does it work?

The Share section of MyMalcolm gives you tools to embed and share content from Malcolm! into your existing websites, applications and social spaces. If you don't have a website or you want to group all your Malcolm! content together you can use our Hosted Hub.

embed MyMalcolm overview
80% found this useful

How do I surface my Workflow into a floating widget?

You can do this in a few simple clicks!

embed tags
Not yet rated

What is the Malcolm! widget and how do I implement it?

The Malcolm! widget is a great way to put your content in front of your users

  • Previous
Loading

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more