How can we help?

Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

FAQ icon (Q)

How does Password Protection of Content (FAQs or Workflows) work?

Find a summary of how to password protect your content and/or your Support Hub here

FAQ icon (Q)

How do I see completions of my Workflow?

Completions can be seen via MyMalcolm.

MyMalcolm
100% found this useful
FAQ icon (Q)

How do I use Zapier to connect Malcolm! to other applications or services I use?

Malcolm! now plugs into Zapier - find out how to use it here!

FAQ icon (Q)

How can I review the activities of other Team members on my Instance?

You can do this via the Team section of MyMalcolm.

MyMalcolm
Not yet rated
FAQ icon (Q)

Is Malcolm! GDPR compliant?

Read more about GDPR and how it applies to Malcolm! and your customers here.

data protection gdpr
100% found this useful
FAQ icon (Q)

How do I invite people to join my Instance team?

On Team or Enterprise plans you can invite additional Team members to your instance.

MyMalcolm
100% found this useful
FAQ icon (Q)

What is a Workflow?

A Workflow is a web based form that your customers complete.

FAQ icon (Q)

Do I need to pay VAT?

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.

eu payment vat
100% found this useful
FAQ icon (Q)

Who created Malcolm?

Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.

Not yet rated
FAQ icon (Q)

How do I reset my password?

Follow our password reset process

password
Not yet rated
  • Prev
  • page 1 of 6
Malcolm! Loading

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more