How can we help?

Have a question or need a hand doing something in Malcolm? No problem! Start searching our collection of FAQs or have a browse

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How do I create a Frequently Asked Question (FAQ)?

Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.

What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview
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What are Webhooks and how do I use them to receive notifications when Workflows are completed?

Receive automatic notifications to a URL of your choice every time one of your Workflows is completed.

Can I pass secure values into Malcolm! Workflows via the URL?

Yes you can! Malcolm! now supports passing encrypted URL query values into your Workflows.

How do I use Malcolm! with my own domain or sub-domain?

You can configure this in the Settings section of MyMalcolm.

hosting MyMalcolm
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Do you support animated GIFs?

Yes we do!

animated gifs
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How to integrate with Mews using Workflow integrations

Allow your guests to add notes to their Mews profile using our built-in integration.

How do I embed content from Malcolm! into my own website or app?

It's very easy to embed content from Malcolm! into your own website or app - follow the instructions here.

embed MyMalcolm
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